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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am very disappointed with how many stains I see on my carpet. I expected to see a big difference after my carpet was clean but I did not,
Everything. We received good service from our first phone call until the job was completed.
We were kept informed all along the way about times, etc. The tech, Gary, was delightful...knowledgeable...did a great job. We are well pleased that we chose Zerorez.
Less chemicals
very friendly and experienced people like Darwin ! Always ask if everything looks ok and goes outa of his way to do a little extra !!!!!
Quality work, congenial, friendly service persons, concentrate on doing best job possible. Have been using your services now for several years and highly recommend company - more than one person has called me after they have noticed your truck at my resident and asked for my comments - which are always positive.
Criss Stone
Everything! Thank you for making my carpet look like new, it is 10 years old!
great customer service, healthy product
The tech was extremely nice.However, evidently not very experienced. He had an equipment issue and left the carpets excessively wet.
The valve on the water source was faulty and he left water /cleaning solution spots in areas of the house where he was not cleaning.
As a result ,I gave him some rags to use because he said he had exhausted his own supply of dry rags.
I spent the better part of the next day wiping up these dried white spots from his water hose off the brick floors and hard wood .
I did two loads of beach towels that were used to spot up the excess,water on the carpets.
In addition to all of this a large stain on one area of the master bedroom vanity area is worse than it was before and Zerorez can't return until December 14th.
I am not happy.
Carpets is finally dry .
48 hours after the service.
It works. Its timely, and Gary was great! Thank you....
Use of water not soap.
It was quick and cleaned good. Did not get all of the streaks out but we did not know if any would clean up. The service tech was friendly and did his job well.
Great technician
Techs are pleasant and seem to really know what they are doing. I like the fact that I feel we are cleaning our carpets in a "good" way.
Horrible horrible. If fact so bad after calling the company asking to speak with supervisor who was reported to be at lunch for over 4 hours I contacted channel 4 and 5 to see if they can help.
Environmentally safe. Makes carpet even feel different.
Was told that tools are able to penetrate under the beds or able to move small furnitures but did not happen. The guy would have charge me more to clean the 180 ft of tiles than the cost of the 6 bedroom and stairs. To top it all would have nickel and dime me for small narrow hallway leading to the stairs!
The carpets came clean and a couple were really dirty and spotty. Bryan was very courteous and helpful with my questions. I definitely will use Zerorez for any future needs.
The crew was professional and polite.
You need to have metal faced small squares to put furniture legs on once the floors have been cleaned. The solution does not come through the paper so the carpet is protected. It's unprofessional to tell the homeowner at the time of service that they need to cut up pieces of plastic to put under their furniture legs. Was told you had Styrofoam blocks for heavy furniture, which doesn't make sense either.
You advertise only hot water - not soap and chemicals, yet, we were told the cleaning solution would strip hardwoods. We put down a large towel to keep the floor from getting wet and to wipe up any water/solution that dripped from the hoses. This was a first.
The carpet was left too wet. It took 3 days for the carpet to dry with the heater on 75 degrees.
how well it cleans-- the carpets do not stay wet "for-ever" after they are cleaned- carpets do not attract dirt quickly after getting cleaned
The tech was very nice and knowledgeable. My ceramic floor looks better than new. Couple of really bad dog stains came out.
Timely & professional. Carpets looked amazing even with extreme pet stains.
Great job! I'll use the company again
I would imagine your products and/or services are, somewhat, close-to-commodity. However, the two technicians you sent were thorough yet fast and very informative.
Quick and quality service! We use you twice a year (minimum!) to keep our new carpets looking that way and also our manufacturer warranty valid!
thanks so much!
The carpets looked really clean, and the staff was very professional.
I need a phone call / recall. Spots have come back.
Prompt, friendly, courteous, efficient, and you get the job done.
Green, no harsh chemicals -- always feel like it is truly clean -- no soap residue
effectiveness
Techs were great. Worked very hard on my pet stains and I'm so grateful. But some areas spots have returned. It may be the old inexpensive carpet. The protection they applied is working. I'm able to get spots up quickly (cats)