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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am pleased with the work product. The service tech was professional and stayed at it until the job was completed.
It would have been helpful to have an estimated time for the job to be completed; it also would have been good to know about how long the drying time is, whether or not the machine needed to stretch the carpet was available ahead of time...information that I needed, but did not have until the representative arrived. But overall, the day ended and all is well. Thank you.
It's clean--no soaps or detergents.
The gentleman doing the work was very good and very polite.
No soap and that you used PH balanced water.
Service was outstanding. Technician was very professional and did an excellent job
I loved the high power steaming. I have been looking at others, however you are the only one that include science in lieu of chemicals.
the fluffer does a great job. Works nice.
Very nice person, carpets look better
Thoroughness, professional
Carpets look great! The tech who came, Lamar, was friendly and did a great job.
Process, staff...........
Professional, thorough, beautiful results. Love my clean carpets!
Type of carpet cleaning - no detergent.
Removal of stains, no odor, no residue.
They work.
you can get any stains out and it is safe for pets and babies
Carpet came very clean... Even the heavy traffic areas!
NO chemicals or residue for the cleaning process makes it less sticky or required quarterly cleaning.
Try not to overbook appointments during the busy holiday season. I had to reschedule after the cleaner was running late. Your office did call to advise me of this and set me up for another day.
I chose Zerorez based on the KLUV testimonies and having others tell me how great a job they had done by them. The radio testimonies talked about getting out pet stains and odors, dirt, and paint. I had my carpets cleaned on Tuesday before Thanksgiving. When I scheduled the appointment, I asked if I need to remove all the furniture in the rooms to be cleaned and was told that the cleaner would move furniture up to 50 pounds. When he arrived the cleaner told me that the regular clean would not get the stains out, and suggested the deep clean at $75/square foot, which would cost more than replacing the carpet. I decided on the $60/room extra topical cleaning. He started in the family room cleaned behind a glider, end table, and recliner. Then he started cleaning in front of this furniture without moving any of them, even though they did not weigh 50 pounds. I moved them myself and got the impression that he was not happy that he would have to clean an additional area of 5 x 15 feet. In the dining room he did not clean behind the table, but did move the chairs that were there. I asked how long the carpet would be wet and he said 5-6 hours. Within 2 hours of his leaving the house began to smell of dog urine. The carpets remained wet for 6 DAYS and the smell was present the whole time, even with using pet odor eliminating sprays. I was happy that the main carpeted areas were cleaner, but the edges where the carpet met other flooring remained dirty. Our Thanksgiving dinner was diminished by the smell and wet carpets, even with having windows open and fans running.
Quick but thorough cleaning. Took care of all the stains as well.
Need more discount pricing for different services.
Edward was very knowledgeable and did an excellent job removing the stains. We look forward to our cleanings because you are very professional and helpful about our care of our rugs and investment in our building. Thank You for send Edward he was great!
This was the second time having my carpet cleaned by Zerorez. It doesn't look as good as it did the first time.
Gets the carpets so clean with fumes. Animal friendly. Great people doing the jobs.
Service very professional.
The tech was FABULOUS!
THE TECH SPENT THE NEEDED TIME TO MAKE SURE THAT OUR CARPETS WERE CLEAN! THANKS AGAIN!
Courteous. On time. Will use you again and recommend to family & friends.
Your team are always professional, courteous and a credit to your firm. We have used you for several years and do and will recommend you to friends and family.