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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brad Kramer was professional, polite and efficient. I have recommended your company, and him as the technician, on my neighborhood website of 110+ homes.
Environmentally safe, no residue
Very professional. Carpets look and smell clean. Sill haven't received the $50 gift card that came with the promotion - but I assume it will be mailed to me?
We liked the outcome of our carpet cleaning. The tech was very nice and did a good cleaning. We will use you again next time we need cleaning.
I was annoyed that the service person spent half his time here on his cell phone. He was polite and seemed to care about his work, but having him go outside and sit on my porch talking on his phone for 20 minutes at a time (I do not know who or what he was talking about, one phone call did seem to be about work) was annoying. He left the equipment running both times. So it seemed to drag out longer than it needed to.
Also, I feel that Zerorez has gotten so expensive. My furniture did look great when it was dry today, but gosh, $1100 is just a lot of money to
clean your furniture, which in total time took about an hour. He was here longer because of his phone calls. I'lll have to think about using Zerorez again--just not sure. I've used you all twice before with good results each time
Seems to have done a decent job......dried very quickly.
I am waiting for a few days to see if any stains start to the-appear.
The only aspect I was somewhat disappointed in was the stairs......I will qualify, I was probably expecting a miracle on our 13 year old carpet that hasn't been cleaned as often as it should have been.
I am having a service rep come back to re-clean an area. Once that has been done, I could be a satisfied customer, but of course that event is in the future.
Eric and his assistant did an awesome job! They were very HONEST, nice, polite, prompt and professional. My carpets look amazing! I thought I needed two pet treatments, but one of the stains came out with the regular cleaning, so I was given a credit on the final bill. I have NEVER had that happen before! I am an extremely satisfied customer and will definitely refer Zerorez to anyone!
**I am waiting to receive my Gift card! :) When do I get that? **
The young man was courteous and very speedy with the cleaning
Restaurant gift card should be given upon payment, on-site. Your tech was great! Thank you!
The use of only water and no products that leave a residue.
You guys have cleaned our carpet three times and I was especially impressed after this last cleaning with how great the carpet looked because it had several stains worse than any other time you've cleaned it.
It's chemical free, service is good too.
I LOVE that your company promotes on KLTY and each time we have used your services it was evident that the technicians work for the Lord! and honor Him by honoring Zeroez
You followed up, communicated well and did a good job at what you said you would do.
Everything. The technician was very professional an thorough. The carpet looks great.
do a good job
You are able to clean the carpet very well with no residue.
Friendly and get the job done
Deep clean carpets leaving them cleaner, low prices.
Customer service was AWFUL. The carpet cleaner never showed up at the appointed time, and so I eventually called the office and asked them to call me back. A full week later, a lady called and asked if I wanted to reschedule (no apology). I was out of town at the time, but when I called to reschedule, I called four times with no answer (business hours), filled out an online appointment request online (no response), and called the corporate office - no one picked up. Eventually, I connected, and they sent someone out. He was courteous and did his job. For the price I paid, the hassle was SO not worth it.
No chemicals!
He was very pleasant and did an excellent job. As for the product itself, I like the idea of there not being any soap or residue left on the carpet when they are cleaned.
Cory Smock did an AMAZING job with our carpets. We will be asking for him again!!!!!
Rugs are clean.
The service was very professional. A very professional young man did the job. I like the products because it's all natural, no chemicals or smell.
The end results & Price
ease of scheduling appt and prompt service
as expected, great work.
I appreciate not adding chemicals to our air and that it dries so quickly. I received calls letting me know they would be arriving a bit later. Miguel Pedroza was exceptional. He took great pride in his work and his experience. He knows his "Stuff". With 3 dogs it was a challenge but it smells wonderful now two days later. Thank you, we are ready for the holidays.