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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for reading my initial feedback and sending somebody out to do the touch ups. It would have been very easy to just take my money and write me off but you didn't thank you
How well stains come out of the carpet
Gentleman that came to clean was very friendly, and did a great job. My carpet looks great!
Great service tech. Did a good job and carpet did not smell or was not overly wet.
just a GREAT job...LOOKs wonderful !
No odor of detergent. Carpets dry quickly. Carpets look like new.
The pet stain remover really worked! The carpets look new!
Best carpet cleaning service in the metroplex.
There was a lot of hype on the radio ad that you could get out stains others could not and that they wouldn't return. When your guys left my house all stains seemed to be taken care of, but by the next day when the carpets had dried fully the stains were back...and worse! I also saw stains where I didn't think there were any in the first place. It's like they had been brought to the surface.
I feel like zerorez did a good job overall on getting my carpets cleaned, but my problem spots are still problems. I am disappointed that your claim to be able to take care of them was just hype.
The service man who came out was awesome. He told me everything he was doing and answered all of my questions. He was friendly and would love to have him come out again when I need my carpets cleaned again.
THANKS!!
Very knowledgeable and courteous
The technology does a better job of not attracting dirt after it has been cleaned. In that regard it's better than any of the other carpet cleaners I've tried.
The young man that cleaned the carpet was very professional and thorough. While he was cleaning, I could really see the difference in the areas cleaned and the areas that hadn't been cleaned. The carpet looked almost new when the job was completed.
The service is individualized and quick!
Carpets were very clean and deodorized. Did not take as much time as I thought. Miguel was very friendly, on time and explained the process
The carpet has streaks and your folks are coming out to inspect on Thursday
Carlos was the best! The products worked just as he shared - even in the hard to clean areas. We really appreciated the care he gave us and our carpet.
Every time I use Zerorez I am always happy with how my carpets look. I have them out twice a year as I have 2 dogs and the carpet always looks great when they are done cleaning.
Good quality and professional service
Non-soap solution and state-of-art equipment. Service tech was very thorough and explained the process.
I have used Zerorez a few times and the cleaning method is fabulous. Dauril, the technician is my requested technician. He is polite and detail oriented.
My appointment was scheduled between one and 4 PM. I was home at 1 o'clock and got several phone call saying that the technician was delayed. He finally arrived around 6:30PM. He talked me into getting the protectant that goes on top of the carpet so that Spills will bead up instead of soaking into the carpet. I ended up paying $300 for something he sprayed on top of the carpet with spray bottle and does not work. He told us not to walk on the carpet for three days with bare feet so we all put socks on and walked around on wet carpet. How is the topical treatments supposed to work if it gets soaked up in our socks? He didn't finish till about 830 so the carpet was still wet when it was time for us to go to bed. You can make it right by having someone clean our carpets again at a reasonable time and properly applying the topical solution properly if it's going to work.
My house didn't smell like a cheap hotel when you were done. The sweet smell after other cleaners is nasty.
No residue and friendly knowledgeable staff
Natural no detergents
Promp and efficient. Only regret is we forgot to clean the dryer duct!!!
I've used zerorez 3 or 4 times now and have recommended to friends and family many of which have used zerorez as well and were equally pleased. Amazing customer sevice!!!
We understood that we were to receive a $50 gift card to Brazilian Steakhouse with our carpet cleaning. We did not receive that.
I like the process that doesn't involve detergents and other chemicals.
Technician missed one pretty large area of carpeting--there was a child's train play-table that I had moved from the side of the wall to the center of the room for cleaning underneath where it usually sits. It was obvious that the table did not STAY in that spot. I was not in the room, but I could tell he didn't clean under the table in the middle of the room where I'd moved it--was completely dry and still somewhat dirty carpet underneath. The table is not heavy and can be pushed easily, so I was disappointed in that.
The rest he did very well. We did have 1 spot come up that we didn't have before, so not sure why that happened.