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based on 84570 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love your method and your employees are prompt and courteous
Carpets look and feel great. 5:30 pm is a bit late to have bedroom carpets cleaned and have to put everything stacked on ones bed onto wet carpet so that you can go to bed for the night.
No soapy residue
We were very please with the tech, Dustin. Superior service, but our constructive criticism is in regard to cleaning the stairs. When dried there were obvious dark spots/dirty residue on stairs which your "chemicals/natural products" had not removed.
conflicting information given
Friendly and efficient employees
a brush was used to help the decreases get in-between the carpet fibers
The fact that you don't use chemicals.
Thanks for all your hard work!
Justin was on time and he worked a small miracle with our carpets. I am a multi-time user of Zerorez. This team is great.
Caesar came out and redid the carpet. It looks great now, so I am happy with Zerorez again. Thank you.
Carpet looks good and there's no residual odor.
Quality work, on time, quick to complete, and friendly employee
Price is reasonable and you keep to the commitment on the schedule. Quality is good too.
Quick and efficient service
the carpet looked great while it was wet however once dried you can see spots that are there, they are not permanent stains.
Great products and great staff!!
We didn't get the gift card to the restaurant, I forgot to ask for it, and there was no mention of it by the technican.
The technican was very nice, careful, and we felt he did a good job. However, on one rug in the bedroom, (an area rug over the existing carpet) it appeared after it dried that about 1/3 of the rug looked different. That's not a very good description of the problem, if you want me to I can take a picture and send to you.
Our carpet continues to have some stains where our cats were sick. We understand with old carpet that there are high traffic areas however, these stains weren't in that part of the carpet.
Also, we were told that our tech would move furniture up to 50lbs. but my husband and I either helped move things out/back in or moved it ourselves.
The tech was scheduled to come between 11 and 1. A different tech was sent out after 4pm.
Quick friendly service and great results with a clean smelling living space!
Clean well
Great Service, Eric the technician really did a great job! Very courteous & professional we would highly recommend him.
Steve & Name removed
Everything - first you were early for the appointment. The tech was excellent, easy to work with, friendly and very well informed. My carpets are the original carpets in the house and they look awesome.
Everything. Nate Cook did a great job and was very professional and thorough.
I tell everyone to call Zerorez.
Very professional staff & ease of scheduling.
the products were presented as eco friendly and safe. The technicians were knowledgable and eager to answer any questions. I was 100% satisfied with the results.
Great service and professionalism
No chemicals
Like the way the carpets get so clean and there is no smell.