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based on 85010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think you should have some kind of special deal if a person has only ONE carpeted room in the house. I thought it was kind of high $$$ to do my carpet and the couch. I told the person the couch only needed the sitting part of the couch and he could do my recliners because the back of the couch never gets dirty or touched. I thought it was a total waste of his time and product. Just saying.
every thing
Not soapy or resadlue..Called ahead to remind us of appointment and was on time.
Very satisfied with the work, especially the kitchen tile.
The customer service was awesome! From the day I placed the order until the technician came out to clean the carpet, you guys made me feel like I was the most important customer in the nation. Price was good and the quality of the work was excellent.
Arrived on time and carpets look and smell great.
The technical was very courteous and friendly.
A. Arrived when promised or at least called to communicate delay
B. Technicians introduced themselves and very helpful
Very Professional and carpets and upholstery look great. Great attention to detail.
One tiny room was approx. $120 as there was one small, fresh pet stain. We paid the extra... and this was still not able to take care of the problem.
Also, we were supposed to get the 100 sqft of tile done and it was forgotten in our paperwork. therefore, I had to schedule a second appointment to accommodate this.
Very thorough cleaning. Tech was able to remove stain and residual odors from carpet. Tile cleaning was great!
There was no smell left behind.
We have had 3 other technicians out before we had the most recent one, we were not impressed. This guy did our entire house in less than or the same amount time that the other 3 just did half the rooms. And there are much more left over spots than ever, he gave us plenty of reasons why we would have them...
Robert was very knowledgeable and professional!
We have had Zerorez clean our carpets several times before the last one. We were always highly satisfied. This time, none of the furniture was cleaned under (which had been done every other time), and a couple of the rooms still had stains and spots where the carpet wasn't even cleaned. We were supposed to get 100 sq. feet of tile cleaning and that was never even mentioned. We were not as pleased with this most recent visit.
You seem to do an excellent job of cleaning at a good value!
LOVE THE RESULTS AND IT'S FAST!
Good quality cleaning.
Good as always
Your equipment kept popping the circuit breakers of my new house. The technician-operator did the best he could but said his equipment had something wrong with it. I don't think I got as clean a carpet as I needed.
No soap residue and the technician was courteous and professional.
Prompt, friendly and very thorough
The information I got from the technician was excellent (and the carpet looks beautiful). Getting information on the telephone was difficult with long wait to talk with a live person. That is a definite negative.
Zerorez is the best carpet cleaning company in the business!
I think your kluv advertisements over sale your service. Technician was a wonderful guy and seemed to work hard at getting the stains out. Your ads make it seem like you are miracle workers when it comes to getting spots out of the carpet. Our carpet is a high grade carpet 3 years old, admittedly one room very dirty, but zerorez just wasn't able get all the stains out. So,maybe you should add some kind of disclaimer to your ad, that you can't always make the carpet look as good as what you claim you can. According to your tech, there's nothing you can do to make it right, stains have just been there too long. Stains have been there approximately 3 months. We don't know what they are, maybe ground in dirts and oil combined.
No harsh chemicals etc...
Great job of cleaning carpets
We have had Zerorez to our home multiple times. This time the tech rushed through the work from what we can tell. The carpets were left extremely wet - much more so than in past visits. Intimately the carpets smelled worse than before the cleaning. A smell that took days to dissipate. In addition, the special was to include tile cleaning. The cleaning, if it happened was not good. I wiped an area that was supposed to be cleaned with a paper towel and dirt came up.
Also, we were to receive a $50 gift card to a restaurant. It has been a month since the appointment and no gift card has been received. Very disappointed with the service this time. Had been a big fan up to this point.
First, I was told the special included tile cleaning. The tech who showed up stated he could not clean tiles. Now I have to schedule another appointment
Second, I vacumed my carpet the next day. The rake marks did not go away. I still have them!
Your service was very good. The technician was very knowledgeable about his work and the other services you have. I would recommend Zerorez to all my friends and family.