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based on 84568 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job, very professional
Job was done quickly and left my carpets beautiful. Staff was friendly and he made sure I was pleased.
The carpet looks and feels great after cleaning by Zerorez; I like not having harsh chemical cleaners in the house. The technician was professional, friendly and moved quickly to complete the job; he also asked me if everything looked ok.
Zeroes did an excellent job on my carpets. The carpets were all fluffy and revived once zeroes was done!
They do a good job
No soaps or chemicals
Carpet turned out great. KRLD promo is a good value.
When making appointment could provide more information about what is offered instead of having the technican telling the customer a he is cleaning the carpets.
courteous and knowledgeable service people. Efficient and timely work done in home.
Discounts.....I wonder why the cost of cleaning furniture is so high???
The stains that were in our carpets are now gone! We love that zerorez doesn't use chemicals and is safe for our pets and children.
Brad was prompt, polite and did the great job just as I expected.
Technician prompt, courteous, and completed the job in a timely manner.
your cleaning methods and effectiveness
1. Scheduled for 8-10am and showed up at 12pm. 2. Charged me for 2 rooms for my formal living area even though under 200 sq.ft.
3. Not able to clean the simple tile area I requested. Instead agreed to cleaned a tiny tiled area in my laundry room with the same equipment used for carpet. Very unimpressive. I was hoping for a service I may be able to use again but this did no more then simply mopping.
4. Most importantly, we felt the only reason for this promotion was offered was to get in the door and up sell . Once we declined the $60 up sell per room, the technician tried to talk us out of having our carpets cleaned at all. This was after my husband and I had already done all the furniture moving and waited all morning for zerorez to show up. I had been wanting to try your service for a long time and hope to be able to use zerorez again but we were highly disappointed in your obvious up selling. We did not get the feeling our business was appreciated but rather a nuisance because we did not take your pet treatment. According to your flyer pretreatment is included. There was no pretreatment done whatsoever. In and out in less than an hour for $130. I think you all made plenty of money from us, even with that promotion. Next time I think I will find someone to clean our carpets that would appreciate our business.
Carpet looks great.
Punctual, polite, courteous, knowledgable, and did an excellent job.
Service was well done and friendly. I've already told friends and family Zerorez is a good choice.
Professional Technician and did a great job.
The carpet cleaning services! And the technician, Frankie, was just a pleasure to have in our home! He was detailed and professional!
Great service. Professional and competent.
Well I just had my tile cleaned for the first time and the results were amazing
Tech was prompt and curtious.
They are clean and leave no residue. Your technician is courteous and competent.
The service I received from your associates are always very friendly very informative and provide outstanding service
Carpet and floors look great and dryed when tech sad it would!
Did a nice job. Good technician. On time. Met expectations.
efficient,knowledgeable,polite
carpet looks and feels and smells great
They are very meticulous about the care, and giving advice about how to minimize staining of our carpets!
Carpets came out very clean! Finley did a fantastic job and was professional.
Not as impressed with tile cleaning.. I got one room for free. I also think that when you call about the special, which was $39 a room, they should tell you then that what you consider "oversized rooms", will be more $. That's my only suggestion, not really a complaint. Overall, extremely pleased. I will be calling you again.
Name removed
It is not a disappointment. I was very pleased with the representative. I feel friends are resistant to suggestions and let my friends make their choices which they will do anyway.