Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84566 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 9, 2016 — Rated 10 out of 10 by M.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product and friendly service. Carpets dried very fast with no residue.

Report a concern   February 9, 2016 — Rated 9 out of 10 by Gary Chisholm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used company for multiple cleaning
My last job was not as good as the tile was not
Done very well..and spot in office was not
Lifted.. Depends on the tech

Report a concern   February 9, 2016 — Rated 10 out of 10 by Julie Jacobs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean my carpets get!!!

Report a concern   February 9, 2016 — Rated 10 out of 10 by D.L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good products and great service!

Report a concern   February 9, 2016 — Rated 5 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When you have a king size bed and bedrooms don't charge by the square footage of the room .

Report a concern   February 9, 2016 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I actually liked your technician, he was well educated on flooring in general and very helpful, polite and a total pleasure!

Report a concern   February 9, 2016 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far so good. Great service

Report a concern   February 9, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free cleaning!

Report a concern   February 9, 2016 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think your way of cleaning is GREAT and your employee was very very professional in everything that was done. I did however had some doubts about one section that didn't look like it would clean so Bryan said to let it dry and see if it looks better. We did that and did not put furniture back until tonight giving it more than24 hours to dry. My spots have not come clean and I was wondering if you might try something different. Please contact me would appreciate it very much. Joseph H Last name removed -- Phone number removed.

Report a concern   February 9, 2016 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Finley was professional and very helpful.

Report a concern   February 9, 2016 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very effective product with great results. Technicians are helpful & knowledgeable. Tyyrone did an excellent job.

Report a concern   February 9, 2016 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is great! It cleans effectively without leaving soap in the carpet, restores a new look to the carpet; and the service is professional and courteous.

Report a concern   February 9, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and great service

Report a concern   February 9, 2016 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals & excellent staff

Report a concern   February 9, 2016 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cory Smock was great! He was honest and upfront about the services, along with what he could do!!

Report a concern   February 9, 2016 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and professional

Report a concern   February 9, 2016 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a good job and were on time.

Report a concern   February 9, 2016 — Rated 10 out of 10 by P.D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Darwin, was very professional and very knowledgable. He helped us understand the process and the value of a totally green carpet cleaning. We will definitely us Zerorez and hopefully, Darwin, again.

Report a concern   February 9, 2016 — Rated 8 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better pricing!

Report a concern   February 9, 2016 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NO Chemicals and the cleaning outcome was great. The technician Dustin was polite and explained everything he did and I was extremely pleased with the service.

Thanks,

First name removed

Report a concern   February 9, 2016 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was very pleased with the time it took to clean, the results and the quality customer service Finley provided during his time at our house.

Report a concern   February 9, 2016 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man who serviced our home did a great job and was very friendly! Did not try to up sell me with extra deodorizes etc. which other companies have consistently done, resulting in a much higher bill than initially anticipated.

Report a concern   February 8, 2016 — Rated 9 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, great friendly service!

Report a concern   February 8, 2016 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

What I like the most is the quality of service. Braxton, the technician who came in to our house was extremely helpful and understanding of the medical conditions that prevented us from using harsh chemicals to clean the carpet. Since his truck had broken down earlier, Braxton didn't have the data sheets in the loaner truck he was using that listed the chemicals presents in the pre-treatment compound. Thus, he called his supervisor and requested that he texts him the sheets. Once we received them, he gave me time to look it over carefully and he explained it to me.

After clearing the safety of the products he would be using, he proceeded to throughly clean the carpet. In spite of some technical problems he experienced with the equipment, he managed to finish the job. We can't be happier about the end results. The before and after contrast is amazing. Great job!

Report a concern   February 8, 2016 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco friendly & effective

Report a concern   February 8, 2016 — Rated 8 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I haven't gotten my $50 gift certificate to the steakhouse I was promised

Report a concern   February 8, 2016 — Rated 7 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

coupon was not honored. I forgot to give to the technician and he didn't ask if I had one.
I mentioned it on the phone when I scheduled the appointment

Report a concern   February 8, 2016 — Rated 10 out of 10 by MaryBeth O'Rourke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am a very happy, Zerorez Customer for several years due to your GREEN cleaning methods that are very efficient!!! I truly appreciate your Promotional Discounts and Gift Cards also!

Frankie, your Professional Carpet Cleaning Tech, was absolutely outstanding!!! My highly complimentary message to Omid (sp?) last week described his exemplary cleaning and hard work that Frankie performed. He made my 13 year old carpeting very clean and looking much better and newer too!!! Frankie deserves Recognition from Zerorez for his outstanding professionalism, courtesy, high performance, and cleaning expertise!!!๐ŸŒž

I will always give my business to Zerorez in the future, and appreciate your Survey!๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

Thank you,
Marybeth

Report a concern   February 8, 2016 — Rated 10 out of 10 by Brittney Martinez, Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets always look great, and I don't have to worry about chemicals bothering my family. Dustin was extremely professional and helpful.

Report a concern   February 8, 2016 — Rated 9 out of 10 by Elizabeth Ianiero Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looked very clean. Friendly technician. Minimal "chaos" while the technician was on site.


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