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based on 83381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rich was prompt and efficient.
Re-treating if needed without additional charges.
We like the punctuality you have
very professional and informative
Diamond was awesome and really cared that I was totally happy. You all have the best crew. I will always recommend you all.
Great
Zerorez is the Best! On time for appointment and Service person is knowledgeable and respectful. Our carpet is 15+ years old and looks almost new. We only use Zerorez and highly recommend them. Jeff was very pleasant and went above and beyond to be sure we were pleased.
Excellent service!
Excellent service
The customer service, and the technician attention to detail during cleaning the carpets.
Technician and clean carpet
I had a problem and you came back and fixed it for free.
Evan was early, professional, kind and did a great job.
Tech was professional, courteous, and thorough.
Happy with overall service.
Great work
Ricardo was very friendly, professional, and efficient.
Your associate did a wonderful job on my carpet and tile floor. This was my second time using Zerorez. I will definitely use it again.
We are very pleased with the professional job that was done by the technician.
The technician was polite, professional, patient, and thorough.
I spent almost $600 to treat water damage, when the treated areas dried the stain was steel there
Very punctual
Techs very skilled
I’ve been A happy customer for years
Best of the best ‘
The cleaning provided is top notch. The service technician, Derek, did a wonderful job. He is knowledgeable and thorough and we appreciate the work he did.
The tech was really nice and he was able to get some nail polish out of the carpet we didn’t think was going to come out.
Javier was excellent and very professional.
Good service.
I love my water filter system, but I cannot afford the filters. They just do not seem to last very long.
I know it would be difficult to remove cat-urine stains, but to charge an additional $75 per stain? Wow. I’m going to replace the carpeting in the affected room rather than do that.
The other quarter sized stains of undetermined origin were not removed either, and his suggestion was that I try repeatedly to spot treat those stains myself. However, he was nice, pleasant to work with and the majority of the job was done well to my satisfaction.
I’m not really complaining with my rating. I just rarely recommend ANY vendor to anyone. They must do their own research and make their own evaluations.
Evan was great and really professional. He did a great job!!
I paid $880 to have the deep pet cleaning . Right after the technician did it the pet smell was gone and so where the stains, he did a great job. But then we woke up the next day to the WORST ammonia smell! It smells worse than it did before. We have had this service before about a year ago and did not experience any issues or smell issues.. it’s now been two days since our service and the smell is still horrendous.
The technician was great. I called in the appointment and needed to pay in advance. The person charged me $1,000 to clean a 1,800sf house. I expected no higher than $600 considering I was getting the 3 bedrooms that were carpeted for $109. I paid, but not happy about being overcharged. The technician was great and no blame is put on him. I won't use your services again.