Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83382 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 18, 2024 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets, professional serviceman,

Report a concern   May 18, 2024 — Rated 8 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

109.00 special cost me 400.00.
List what you actually charge for. Technician did a great job though. Very happy with the results.

Report a concern   May 18, 2024 — Rated 10 out of 10 by Evelyn Biretz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that the carpet dried very quick and it had no after odors. It just smelled clean.

Report a concern   May 18, 2024 — Rated 5 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Stain still visible along baseboard

Report a concern   May 17, 2024 — Rated 10 out of 10 by Lisa Alexander Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets and tile come out great

Report a concern   May 17, 2024 — Rated 7 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

This is my third time to use your company and the level of carpet cleanliness was not the same as before. I’ve always had a few stains and they’ve always come out. This time they all didn’t. Little disappointing because I had high hopes. I will say the two gentlemen that came out were friendly and professional. They were quick and cleaned up well after themselves.

Report a concern   May 17, 2024 — Rated 0 out of 10 by M.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Go check my google review

Report a concern   May 17, 2024 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always on time and Diamond is just a pleasure to work with time and time again!

Report a concern   May 17, 2024 — Rated 8 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not happy with the grout not coming clean in certain areas of the kitchen.the equipment you use should be able to handle corners as now I have to clean up where it was missed. All in all you did make it look better.

Report a concern   May 17, 2024 — Rated 0 out of 10 by T.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was not satisfied, he was in a rush, and did not do as well as I know he could do. I used my carpet cleaner, and did a better job

Report a concern   May 17, 2024 — Rated 10 out of 10 by Veda Holland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The natural ingredients you use, plus your technicians are always courteous and knowledgeable!

Report a concern   May 17, 2024 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Here on time and did a great job.

Report a concern   May 17, 2024 — Rated 6 out of 10 by A.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There is still a light brown spot which originally was a wine spot. Said no problem getting it out but didn’t get it all.
Also the worker asked for a tip. I have never had a carpet cleaning company want a tip.

Report a concern   May 17, 2024 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fair prices for a quality job ~

Report a concern   May 17, 2024 — Rated 10 out of 10 by D.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price and no harsh chemicals

Report a concern   May 17, 2024 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

A bed and dresser had been removed before pix were taken for selling. It was a mess and filthy underneath but they cleaned it very well! Can’t even see it in the pictures!

Report a concern   May 17, 2024 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy scheduling, extremely nice staff.

Report a concern   May 16, 2024 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how my rugs look when you’re done.

Report a concern   May 16, 2024 — Rated 0 out of 10 by E.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I would like a refund. I was told someone would get back to me to come and fix our carpets Friday and still haven’t heard. So disappointed in zerorez

Report a concern   May 16, 2024 — Rated 1 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was very disappointed with your technician and the high pressured sales. My cost went from $300 to over $2000. That is way out of line!! I have used to your company many times and as a realtor always recommend it to my clients. Never again.

Report a concern   May 16, 2024 — Rated 6 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service was very good and the pricing was adequate, disappointed that furniture moving is not part of the process for carpet cleaning (this was not disclosed when I talked to the agent), and more importantly some the high-traffic areas / spots were not successfully cleaned enough. Credit to the individual (Dexter) was more than helpful and understood our concerns but the process and didn't achieve the level that I had experience with Chem-Dry. Thanks to Dexter for his efforts.

Report a concern   May 15, 2024 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reliable and professional.

Report a concern   May 15, 2024 — Rated 10 out of 10 by Stephanie Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always professional technicians and love they way my carpets look and feel afterwards.

Report a concern   May 15, 2024 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician called and showed when he said he would. He was very friendly and courteous.

Report a concern   May 15, 2024 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, very efficient and reasonably priced.

Report a concern   May 15, 2024 — Rated 2 out of 10 by G.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Antonio did a great job. I appreciated his attention to detail. Frustrated with the bill, advertised $109 (normally $149), then the bill is $109, $25 residential service fee which promises we’ll do what we said we would do, then a $13 minimum residential differential fee which no one can explain what it is, but that adds up to $147, then $2 tax, wow look at that, it is back up to $149. Feels like false advertising, bait & switch, just leaves a bad taste in my mouth. Great job Antonio, frustrated to hire a company that misleads in their billing, what else are they misleading about? Makes you wonder.

Report a concern   May 15, 2024 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The team that came to the house. Enjoyed working with them

Report a concern   May 15, 2024 — Rated 10 out of 10 by Shelly Lloyd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that only hot water is used. My carpets dried quickly and look great. The service tech was efficient, careful and kind. 10 out of 10 experience!

Report a concern   May 15, 2024 — Rated 10 out of 10 by Andrew Terrell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaner was very friendly and accommodating. Service was fast and thorough

Report a concern   May 15, 2024 — Rated 9 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All the stains were gone, the carpet looks new again and no strong or unpleasent smells.


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