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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Smell didn't get out of the only room that needed attention to begin with.
Technician was very good at explaining everything
Clean carpets without using soaps or detergents.
There are actually three spots on the carpet that are pretty noticeable and I believe could have been removed. One is a wine stain. The last time a technician came out, he easily was able to remove the stain. I really do not want the whole carpet cleaned over again for three spots. I have taken photographs and would be glad to send them to you.
The technician was very professional. I especially appreciated that. Not like the one I had a couple of years ago who asked for a tip.
No residue. Service man worked very hard to get my grout as clean as possible.
Excellent customer service at the onset--the telephone call to your office to schedule service. Then the telephone call from your technicians giving me a narrowed window of arrival, then the professionalism, expertise, conscientious attention to my expectations, and the beauty of technology--the invoice/receipt sent directly and immediately to my e-mail.
Most importantly, the ability of your technicians to remove any stain, dirt, streak, etc., from any carpet, making them look new again! Outstanding!!
Excellent customer service at the onset--the telephone call to your office to schedule service. Then the telephone call from your technicians giving me a narrowed window of arrival, then the professionalism, expertise, conscientious attention to my expectations, and the beauty of technology--the invoice/receipt sent directly and immediately to my e-mail.
An awesome customer service experience, combined with the ability to get out any stain, dirt, debris etc. Outstanding!!
Driver showed up about 45 minutes after the window we were given. We got the 30 min before call but having dispatch call us and let us know they were running late would have been helpful. Driver was great when he got there. Professional and very helpful.
Friendly representatives
Great job
Great product
The service tech did a great job, as well so did customer service
Great service
Very very clean, soft, dried super fast. Service tech.was absolutely thorough, very polite. My 3rd time to use zerorez, there is no other choice for me.
Employees and equipment top notch
The technician was excellent. The customer service people at the call center were not as professional as they could be. One time when I called in the agent was laughing and I had to wait until she finished talking with her co-worker before she could help me. I was called 15 minutes before the end of my reservation period and told the technician was not finished with the previous job and it would take and hour before he was done. They should have called much much sooner. Also, there was old information in my file. Even though it had been 4 years since I had been a customer no one asked me whether the information on file was correct.
Fast and they worked beautifully. Justin our technician was great!
The interest in pleasing the customer.
Carpets look great and stay clean longer. The technician that came was very thorough and did a great job!
Love the way the carpets turned out without the use of soap/harsh chemicals
Seeing the chemicals from the previous carpet cleaners coming thorough the clear part of the suction hose. The demonstration of the pet removal process.
However, the misleading advertisement and technician statement about limited water usuage and short drying time due to use of limited of limited water.FALSE, IT TOOK ALMOST 12 HOURS FOR THE CARPET TO DRY AND THAT IS WITH A COMMERCIAL AIRMOVER GOING THE ENTIRE TIME IN EACH ROOM. THAT WAS VERY DISAPPOINTING AND MADE ME QUESTION EVERTHING ELSE THAT WAS SAID.
The technician Greg was wonderful. My tired carpet looks young again!
I love that it removes spots very well and there is no chemical smells. Carpet is left soft and service person is always friendly and informative.
Able to get rust, ink and pet stains out of rugs. Carpets now soft and revived. Technician was knowledgeable and friendly. I am now a raving fan of zerorez as they say on the radio.
Visual result very good!
The service was great and the employee work hard to get everything done.
First of all, our cleaning technician, Shane. He was very knowledgable about the process and products and shared a lot of information with us. He was on time, efficient and thorough. I would give him a 10++++. We also really liked that the cleaning process was natural without soaps or residues.
Improve notifications on when crew will arrive
Your employee. He was so nice and try hard to please me! Never said "that is not my job" when I asked him about moving something. Thanks Tristan for being so polite!
The carpet was left extremely wet and humid. Didn't dry for a day and a half and smelled of mildew as it dried. I tried airing out the room and leaving bedroom doors open, but it didn't help, just caused the whole house to smell. Corners in closet don't even look like they were touched. And I paid extra for the protector, but had no effect the minute my husband walked it to my room it left a stain on the carpet due to some kind of adverse reaction to his leather shoes. I spent 40 minutes with carpet cleaner and a sponge scrubbing it out. Technician was in and out in about 30-45 minutes, just didn't feel worth the $140.
The deep cleaning. Also, our tech Tristan, was excellent!