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based on 84556 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the way the carpet looks and feels after being cleaned. The products your company uses is safe for us and our pet.
The tech came on time and did an excellent job.
Mark was very friendly and attentive to spots that needed extra attention. Before any extra services were performed, he informed us of the additional benefits and costs, and was very friendly along the way. Also, before leaving, he did a final walk through to make sure we were completely satisfied with the services performed. I will use Zerorez in the future when I need carpet cleaning services!
Efficient, effective and affordable
The technician was right on time. He was careful to explain the drying time and to be careful walking from damp carpet on to tile floor. He took time to remove spots and I did not feel like he rushed through the job to get to another one. Very friendly and knew what he was doing. The process left my carpet soft and clean.
Rep was excellent and work was great! Would like his name so I can pass it onto a friend who wants to use your company for her carpet cleaning! Also, would like to request this person for my next cleaning. Thx for the great job!
Clean, experience and great customer service
I felt that what was done was something I could have done myself. The shower cleaning was a waste of money.
Technician was very professional and thorough.
Clean carpets & Tile with no residue!
Time rep was knowledgable about his carpet care and thorough in his services
The quick availability of service and the courtesy, professionalism of the technician was outstanding.
I was advised that the technicians would move anything up to 50 pounds. But this did not happen. they actually made me slide a bed over myself when I ask them to please clean the whole room. They just stood there and let me push the bed over by myself. It would have Ben nice if they would have offered me a little assistance, after all I am a women.
Prompt- respectful- great service.
Reasonable price, scheduled in a timely manner, carpets stay clean, no residue left behind
The guy that came out to do our floors did not want to work! He tried to tell me that I would not get the free 100 sq ft tile cleaning and he scratched our laminate floors by moving one of our tables. He ended up doing the free tile clean and after he was done with the free tile clean out tile still looked dirty. His attitude throughout the service was poor. This experience was not like our prior experience with Zerorez. Not sure that we will be back.
Did a fantastic job! On time but dudn't hurry. Hot some good info from Fabian for future cleaning and polishing of my marble floors
Your billing system has a bug and my payment couldnt be completed while the tech was here. I paid $180 extra for pet treatment but one room stinks still.
The cleaners were very professional and very knoeledgeable. They completed the job beautifully.
Zerorez always does a great job! The only issue is the small insects (gnats, flies and mosquitos) in the house when you are done. This comes from having to leave the door open during the cleaning. I highly recommend a net or something to keep the critters out.
Thanks
I like that they are chemical free... They remove stains and odors, and the servicemen are very professional!
No chemicals
The technicians were extremely friendly and helpful and did a great job but we were told the smell is guaranteed to come out of our carpet if we treat it with the two gallons of added cleaner but do not notice much of a difference after two treatments. We are extremely happy with the results of the tile cleaning. Some of the carpet stains did reappear several days after the cleaning.
Your technicians and the overall experience and service
My carpet looks almost new. And your staff was very friendly and professional.
Prompt, respectful and thorough Service Technicians. My carpets were deep cleaned and look fantastically. I cannot say enough about the two young men who were my Technicians. Thank you for a job well done!
The technicians were very friendly, personable and knowledgeable. They did a nice job on our carpets.
did a good job with your bait and switch
although some issues with spots not taken care of 1st time prompt attention
to take care of issue have used before and always recommend like no chemical no odors
dries quickly
I've used Zerorez for several years with great satisfaction. The technicians have always done a really good job. This time, I felt the technician lost interest in doing a good job once I declined all the add on's he was selling. When he started cleaning, (3 rooms) I took a business call and couldn't really monitor how he was cleaning. He finished in no time at all, maybe 15 minutes. I have at least one dirty spot I still see. I just don't think they did a good job. Disappointed. Not interested in having that technician again.
Showed up on time and did a great job.