Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84556 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2016 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin was amazing. He has attention to detail and did not leave until every spot was removed from our carpets. We were his last appointment, yet he went about his tasks with energy and had such a positive approach. He is very passionate about your product and services. He is an amazing asset to your company. I certainly hope you recognize and reward that! I believe he would be an excellent trainer, manager.
Also, loved the system! My rugs have never looked so good!

Report a concern   July 18, 2016 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That no chemicals were used and no hard core up selling of other products.

Report a concern   July 18, 2016 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who was very professional and very helpful. A joy to work with.

Report a concern   July 18, 2016 — Rated 9 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green

Report a concern   July 18, 2016 — Rated 10 out of 10 by Sandra Aspromonte Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Even though there was a scheduling mixup, we got service the afternoon of the same day
I requested it. Eric, the tech that provided the service, was outstanding and did a
superb job on an apartment carpet that had never been adequately cleaned by the property
mamagement.

Sandra A

Report a concern   July 18, 2016 — Rated 10 out of 10 by L.A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service is reliable, and your method of carpet cleaning is superior. The technician was very professional, and he did a great job.

Report a concern   July 18, 2016 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work and great workers.

Report a concern   July 18, 2016 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and friendly staff.

Report a concern   July 18, 2016 — Rated 10 out of 10 by Brianne Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products work; my carpets and tile are so much cleaner. The staff were both courteous and well-mannered.

Report a concern   July 18, 2016 — Rated 8 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower the price of area rug cleaning, it is ridiculously expensive. I believe you all do a great job, but this time I felt like the technician was more concerned about up-selling and getting a bigger commission this time.

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are clean, look like new, your are always on time and have a fair price

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the chemical free products and the results. I also appreciate the professional level of service from your office booking staff to the tech who arrives at your house.

Report a concern   July 18, 2016 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Environmental Friendly

Report a concern   July 18, 2016 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Pro!

Report a concern   July 18, 2016 — Rated 10 out of 10 by Jana Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Workmanship of the employees and the lasting fresh smell of my carpet.

Report a concern   July 18, 2016 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that came to clean the carpet was named Dave. He was extremely informative and explained everything before he did it. Very nice and courteous. We are very happy with the results.

Report a concern   July 18, 2016 — Rated 9 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Didn't spend time trying to sell more work or specials. Our guy Joesph explained the procedure then got it done. Thanks

Report a concern   July 18, 2016 — Rated 8 out of 10 by K.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

The team that re-cleaned the carpets in two of the rooms did a much better job than the first attempt. I am very happy with the way those carpets now look. However, the smell still remains in one of the rooms. There is still one room that I couldn't grant access to that I have an appointment for on 7/30. I was also told that another attempt will be made to get the smell out. I am cautiously optimistic about the outcome.

I still don't like the appointment process. You date is not confirmed till 2 days before the appointment and you're not given a time frame till the day before. This makes it very difficult schedule the time for me to be available.

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech, Edwin Garza, was very knowledgeable and helpful. He worked diligently, efficiently and effectively and got carpets cleaned quickly. Very personable young man! I will definitely call on Zerorez again in the future.

Name removed

Report a concern   July 18, 2016 — Rated 10 out of 10 by Terry and Rachel Larque Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff is very professional and friendly.

Report a concern   July 18, 2016 — Rated 10 out of 10 by Sandra Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech told me what was going on each step of the process.

Report a concern   July 18, 2016 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They guy who did my house was great. He was very friendly, thank you Dauril!

Report a concern   July 18, 2016 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo we friendly and did an excellent job.

Report a concern   July 18, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff and great work.

Report a concern   July 17, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service is quick. No residue left behind. Your technicians are very polite and through . However he was supposed to clean 100 sq feet of my tile and did not offer that. Also I am supposed to receive two free Ranger tickets for booking in July and he knew nothing about that. Promotions are great until they don't follow thru .

Report a concern   July 17, 2016 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great! And the floors look amazing!

Report a concern   July 17, 2016 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results, no chemicals

Report a concern   July 17, 2016 — Rated 0 out of 10 by H.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When carpet dryed the dirty spots showed up again

Report a concern   July 17, 2016 — Rated 10 out of 10 by Audrey Mitchell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated the time the technicians took to explain and clean the carpet. Both technicians were friendly and professional.

Report a concern   July 17, 2016 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always get the stains out, and the carpet feels clean for at least a week


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