Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84552 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 22, 2016 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals for cleaning

Report a concern   August 22, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very friendly and helpful. Great guy!!

Report a concern   August 22, 2016 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My husband and i were so very amazed at soft the carpet felt!! And looked so clean!! The young man who did this marvelous job was very professional, helpful in answering my questions and just a real nice guy. The grout looked great!! Please let me know when you have a special on grout cleaning as I would like to get more done. Thank you so very much!!

Report a concern   August 22, 2016 — Rated 6 out of 10 by V.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am not sure what you are using to clean because the dirt and spots were NOT removed. My house does not have pets or small children , therefore our carpets are not heavily soiled.
The tech was very nice, but I will be calling you to discuss the problem.

Report a concern   August 22, 2016 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue. Ease of scheduling

Report a concern   August 22, 2016 — Rated 10 out of 10 by Eddie Teamer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional, explained each step he was completing, informed me what to expect as far as recurring stains and moved some small furniture items. He also called the office to see if I could get one of the promotional deals that were out at the time. I did! Thank You.

Report a concern   August 22, 2016 — Rated 0 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have asked for a e-mail receipt and it never happened.

Report a concern   August 22, 2016 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the process seems thorough....

Report a concern   August 22, 2016 — Rated 3 out of 10 by A.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service this time was very poor. One room was not cleaned at all. The other two rooms were barely cleaned.

Report a concern   August 22, 2016 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and helpful staff.

Report a concern   August 22, 2016 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no soap residue

Report a concern   August 22, 2016 — Rated 10 out of 10 by C.C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and the carpet always comes clean with all stains removed, no matter the severity.

Report a concern   August 22, 2016 — Rated 10 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue and no lingering smell. Just fresh and clean.

Report a concern   August 22, 2016 — Rated 1 out of 10 by R.A.S.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

In more ways than you can imagine. Very disappointed in the customer service. Had used the company a few times before and was never considered a hugh bother. I thought I was the customer and you're doing me a service in which I am paying for. Will think twice before ever using again.

Report a concern   August 22, 2016 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and efficient

Report a concern   August 22, 2016 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is always fresh and clean when you finish.

Report a concern   August 22, 2016 — Rated 10 out of 10 by Katina Butler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Serviceman was professional, friendly and helpful.

Report a concern   August 22, 2016 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dave Thomas- went above & beyond to help us with our needs. He was able to get our carpets back to new condition.

Report a concern   August 22, 2016 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets were cleaned very well ina short time. The price was affordable. There was great customer service. They were able to come out the same day i placed the order.

Report a concern   August 22, 2016 — Rated 0 out of 10 by L.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We paid over $1300.00 for special enzyme treatment
and our carpet still wreaks of pet urine in the upstairs
and in our closet.
I'm very upset.
I will be calling first thing Monday morning. I want
someone to come back out. We paid an absorbent amount of money
For a bismal result!

Report a concern   August 22, 2016 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technition was very concerned with my satisfaction.

Report a concern   August 21, 2016 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free and great service

Report a concern   August 21, 2016 — Rated 10 out of 10 by L.B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech's explained everything they were doing. They did a great job, were professional and worked quickly and efficiently

Report a concern   August 21, 2016 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was exactly what was described and there were no hidden costs. Always appreciated. My carpets look great!

Report a concern   August 21, 2016 — Rated 10 out of 10 by Nan Arnold Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman was great -- very nice, did a good and very thorough job w/o trying to sell a lot of extra stuff. I have recommended Zerorez to several people. I particularly like the clean feel/smell (not like scented -- just clean)after the job is complete.

Report a concern   August 21, 2016 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that you do not use chemicals or soap so there is no soap residue left to attract dirt

Report a concern   August 21, 2016 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every time we have you to clean carpets they look new.

Report a concern   August 21, 2016 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The whole being "green" concept.

Report a concern   August 21, 2016 — Rated 4 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I'm not sure if I am correct with my concern. I used to be in the carpet cleaning and I have recommended y'all to past customers and others that I know. However I watched this time and saw the gentlemen pre spraying then with the wand make one pass with the vacuum and only make one pass with the water. I would like to know if one pass is suffecient in getting the carpet clean or should it have been at least 2 wash passes before the vacuum passes?

Thank you for asking.
First name removed Schwartz

Report a concern   August 21, 2016 — Rated 9 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient and friendly. Somewhat expensive but worth the extra few dollars.


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