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based on 85457 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of scheduling. Available coupons for special pricing. On time technician. Ease of payment. Clean and sanitized carpet.
No chemical smell
Seth did a great job of cleaning our carpets - they look like new again!
I was a bit disappointed though with the person who scheduled me because she
offered me a time slot of 8-10 or 10-12 and I chose the latter.
When I was notified to confirm the day before the appointment, I was told that
I had been given the early slot.
The technician convinced me that paying the extra $150 ($75 per gallon) of special cleaner would "make the pet stains go away and not smell... like it was never there". The stains surfaced again before the carpet was even dry. Very disappointed that he made a claim that was false. As far as I can tell the smell is gone, but not the stains. Also, my husband was told we would get a free grout cleaning and a gift card to a restaurant. Neither of those things were offered.
Also, we originally scheduled for Monday afternoon. Friday afternoon when I was out of town I got a call that the technician was on the way to my house.
Carpets always look great after they have cleaned them.
Their technicians are polite and courteous. They thoroughly explain
what they will do and the costs.
Everything. Courteous and knowledgable staff and a job well done.
After the supervisor came out to look at the dark pet treatment spot that the first technician left in the rug, we were please with the result. I do feel that the texture of the rug has changed a little because of the "chemical" used, however. We were very pleased with this technician whose name I cannot remember.
The first technician did not want to use sheets in the entry way to protect and keep the floor clean and he did not extract the pet spot treatment from the carpet upstairs leaving a large dark spot where the treatment was left in the rug. the night I had to blot the spot with towels to try to get some of the treatment out of the rug. I had to call the next day and get another technician out to resolve the issue.
Zerorez always does a great job.. Their service techs are professional, courteous and very thorough. We have older carpeting and it always looks like new when Zerorez is finished. Thank you, Zerorez!
Great product. Gets out bad stains with no problem. Seth was excellent. Your employees are always polite and friendly.
Our technician, Erick, explained and demonstrated every step of the Zerorex process & I never felt pressured to buy a service I didn't want/need.. His results were wonderful & I will definitely call Zerorez the next time my carpets need cleanly. We have 3 dogs and a cat, so I was especially impressed with the pet treatment process. Thanks so much!
I'm really impressed how fast, thorough and efficient the techs were who came out and cleaned both tile and carpet areas. They made extra effort to remove stains and explain not only the Zerorez equipment and treatments used but also the cause of high traffic grime and care to maintain a Zerorez cleaned floor. Love the service and the price specials offered. Have used before and will use again!
Your representatives are knowledgeable, professional and friendly. The carpet looks great!
Joshua did an excellent job. My dog passed away from bladder cancer & had completely soiled our bedroom carpet. I realize it will have to be replaced because of the odor. If it were not for that, the carpet looks great. He even removed a stain in the living room that your service seemed to not be able to remove. He did a great job! Very polite and professional.
Your products (and Robert, our tech, are and were just great (a 10 in all events)!
Did a good job. I am satisfied.
Clear explanation of the cost and services
I wanted an area rug cleaned but did not want to pay $125. Technician did not move anything. If I had not been there he would not have moved a small crate of toys or a 15lb keyboard.
The best carpet cleaning service ever. Carpet looks, smells, and feels clean.
Knowledgeable techs and good
Service
CLEAN!!
Some carpeting without fans on them remained wet after 24 hours. Also, plastic protectors were not placed under furniture that remained in place to protect them from wetness. A particular problem with 2 dog crates that have wire metal bottoms.
Don't use toxic products
They came out same day!
Work exceeded my exspectation,!
Technicians are always polite and appropriate. I am always satisfied with how my carpet is cleaned
No harsh chemicals, friendly prompt service.
Green products that are very effective
Gregg Courtney is an excellent technician. I have used Zerorez 4 times and Gregg was top notch. He was as detailed in his explanations, attention to cleaning detail, etc., as the technician I had for my initial use. The 2 in between were good, too, but just not as meticulous as the first one and Gregg. Gregg did not rush through, but used a measured and very thorough approach, which I appreciated. He was extremely careful to check and double check the troublesome areas that I had pointed out in the beginning, going back over them until he was satisfied. Some of the others seemed to be in a rush to get in and out quickly. Thank you very much.
Great employees and excellent cleaning