Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84552 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 29, 2016 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Quick service and no chemical residue!

Report a concern   August 28, 2016 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two techs that were on site were fantastic! Great guys.

Report a concern   August 28, 2016 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and the flexibility was so helpful in my situation. Thank you.

Report a concern   August 28, 2016 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service and excellent results. Well trained staff.

Report a concern   August 28, 2016 — Rated 3 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We spent right at $1,000 for 3 rooms and a hallway. It was mostly because my son got a puppy and he had several accidents in a bedroom and the media room. I was led to believe the urine smell would be gone, but the media room still smells since it fully dried and my son's room, while not as bad, still smells of urine. Im hoping that we can have it done again to see if the rest can be gotten out.

Report a concern   August 28, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green, no residue, and the tech was competent and was able to get 95% of the stains out of our carpet without the "upsell" that other carpet companies do

Report a concern   August 28, 2016 — Rated 10 out of 10 by Toni & Dennis Underwood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is cleaner and brighter and stays cleaner longer than other companies I've used. I've never been disappointed.

Report a concern   August 28, 2016 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with the service I received. Very professional. Excellent customer service. Will use their services in the future.

Report a concern   August 28, 2016 — Rated 10 out of 10 by Michael Sherman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Soapless

Report a concern   August 28, 2016 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

environmentally friendly

Report a concern   August 28, 2016 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The associate sent to clean our carpet was extremely professional and knowledgeable!

Report a concern   August 28, 2016 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco friendly

Report a concern   August 28, 2016 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, great job!

Report a concern   August 28, 2016 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product made my carpets look new. The technician was professional, helpful and trustworthy,

Report a concern   August 28, 2016 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees were efficienct and answered all ?s.

Report a concern   August 28, 2016 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dave did an awesome job! He was very knowledgeable and thorough. I will definitely request him next time!

Report a concern   August 28, 2016 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, respectfull service men

Report a concern   August 28, 2016 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and respectful service technician

Report a concern   August 28, 2016 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast,clean carpet

Report a concern   August 28, 2016 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We hve been using Zerorez for 6 years. Our 14 year old carpets look wonderful. Your technicians are helpful and professional.

Report a concern   August 28, 2016 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They usually work.

Report a concern   August 27, 2016 — Rated 10 out of 10 by Rochelle Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All natural, non toxic, no harsh smells. Tech explained all products he used and what they were for. Didn't try and push us into products we didn't need or want. Explained all steps from beginning to end.

Report a concern   August 27, 2016 — Rated 9 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very timely from call to appt time. Nice, meticulously cleaning.

Report a concern   August 27, 2016 — Rated 10 out of 10 by Londa Grierson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seth did a great job explaining the zerorez process and cleaning our tile and carpet.

Report a concern   August 27, 2016 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning Technician respectful, listen to my demands. carpet clean and almost dry.

Report a concern   August 27, 2016 — Rated 7 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

My technician was a very cordial man. Unfortunately his nozzle broke and left the door between my master closet and laundry room covered with water. The laundry had a puddle. The wall of the closet got covered and the closet was not dry for 15 hours. Accidents happen, but he left the wall, door and floor covered in water and moved on to do the last room. Had I not checked, I am confident he wasn't going to tell me that there was water everywhere. The hoses that got pulled through the house leaked and I was going behind him drying up my wood floors and a runner that got soaked. All he had was a rag the size of a dish rag and it was soaked immediately. I was told hat it would be dry within 3-4 hours but when we got up the morning after, several areas were still damp. It was 24 hours before it was dry. Lastly, the technicians cell went off a few times and I asked if he needed to take it and he said it was just his wife wanting him to finish up and come home. It gave me the impression that he rushed through my house given the water left behind. I was told it could take up to 2 hours and it took less than an hour. The carpets appear clean but the experience was not one I would want to repeat.

Report a concern   August 27, 2016 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough cleaning of my carpets and how they feel afterwards.

Report a concern   August 27, 2016 — Rated 10 out of 10 by Toni Sams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough and they work.

Report a concern   August 27, 2016 — Rated 10 out of 10 by Tony Gamez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Michael was wonderful. He was quick and very polite. And of course the carpets were very clean.

Report a concern   August 27, 2016 — Rated 10 out of 10 by Susie Branch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your system does the best job and price of sales times is good for retired people like us especially.


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