Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 9, 2024 — Rated 5 out of 10 by P.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Process could not clean tile grout. Which was disappointing . Requested cleaning for an additional Heavily soiled entrance hallway rug for 10 dollars . After checking with home rug cleaner I requested this area be cleaned again. There was no problem with the service person and he cleaned this area again.

Report a concern   July 9, 2024 — Rated 10 out of 10 by Randall Traw Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and timely was this experience!

Report a concern   July 9, 2024 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always a great job!

Report a concern   July 9, 2024 — Rated 9 out of 10 by F.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Product used on carpet dries quickly

Report a concern   July 9, 2024 — Rated 0 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Floors looks great but I booked the special to get Free Rangers tickets but no one seems to know how to get them to me.

Report a concern   July 8, 2024 — Rated 10 out of 10 by Ryan Hale Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez has always done an amazing job and their people are professional, knowledgeable, and kind!

Report a concern   July 8, 2024 — Rated 3 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I think the spots are coming back...

Report a concern   July 8, 2024 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very proslfessional and carpets are really clean!

Report a concern   July 8, 2024 — Rated 8 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Job performed well. Wish that carpets had been a little drier when tech left.

Report a concern   July 7, 2024 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job of cleaning my carpets. Was pretty thorough and on time.

Report a concern   July 7, 2024 — Rated 10 out of 10 by Virginia Byrd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a great job. Carpet was cleaned it looks new again

Report a concern   July 7, 2024 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite young man quickly cleaned our carpets. Professionally dressed and nice truck.

Report a concern   July 7, 2024 — Rated 7 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

The price increased significantly for pet stains.

Report a concern   July 7, 2024 — Rated 9 out of 10 by Jesse Lambert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable technician. And great customer service.

Report a concern   July 7, 2024 — Rated 2 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My tile started cracking the day after having my grout cleaned. I got a response from a manager of yours and it was an issue that i didn't have pictures taken before getting the tile fixed (We are currently trying to sell our house and had an open house and showings the next day) . A few days later it cracked in a different area so i took the before pictures and emailed them to a manager and never got a response back. This email was sent on June 28th. The cleaning that was done was amazing and I was really impressed. But the lack of response has made this an unpleasant experience. We have never had this issue with our tile before and the timing of this happening was not ideal.

Thanks,

Name removed

Report a concern   July 7, 2024 — Rated 10 out of 10 by V.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, great results!

Report a concern   July 7, 2024 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

George, was very polite, explained everything, and did a great job.

Report a concern   July 7, 2024 — Rated 10 out of 10 by Susan Beckwith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived on time, technician let me know when they were on the day. Took extra care not to drag j hi houses against doors.

Report a concern   July 6, 2024 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pricing on the things they don't tell you. The service was not good. To fast and my rugs are not clean.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Lucy Huffstetter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service agent was professional, and did a good job.

Report a concern   July 6, 2024 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think the distilled water solution that Zerorez uses cleans better than other companies products. Your service technician was professional and polite.
He worked nonstop and did a great job.

Report a concern   July 6, 2024 — Rated 10 out of 10 by V.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service and reliable people.

Report a concern   July 6, 2024 — Rated 0 out of 10 by J.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Please make sure that truck and attendant has proper equipment ( extended hose) a truck that does not leak oil and can park in driveway to facilitate cleaning. I don't want to hear excuses regarding the size of the house especially as I am a repeat customer.

This cleaning experience was such a unpleasant stressful experience.

Report a concern   July 6, 2024 — Rated 9 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good value for the money. Immediate major difference in the carpet.

Report a concern   July 6, 2024 — Rated 9 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet has always come out beautifully clean after Zerorez treatment.
The young man who treated it this last time was very customer-friendly, was careful about his work, and did a good job more quickly than we expected.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Douglas Smee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and no after smell

Report a concern   July 6, 2024 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My guy was very knowledgeable and friendly, he did a great job!

Report a concern   July 6, 2024 — Rated 5 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did what was communicated. $969 for 1 technician working less than 1-hour. Tech did not know what kind of solution he was using or if like with hydrogen peroxide requires some time to soak in order to truly kill gemes and bacteria. Tech was vacuming immediately after spraying his solution.
Bottom line is service was okay however the value was not alined with fee. Not worth such a premium expense. Will think again about going back to old service company.

Report a concern   July 6, 2024 — Rated 10 out of 10 by Jason Head Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was friendly and knew how to get our needs exceeded. The services achieve ever goal and it was one of the most positive carpet cleaning experiences I have ever had. 5 stars!!!!

Report a concern   July 6, 2024 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book online
On-time service with very courteous tech


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