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based on 83378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Julian and Ryan were very professional and explained the cleaning they’d be doing. Our carpets were heavily pet soiled and they were able to revive them to the best they can be at their age.
The Instagram ad showed a machine using huge suction to extract pet urine and stain from carpet. Ad attached to it says pet stain removal 3 rooms for $99. Making it appear as though I could get this machine to get my pet areas done for a good deal. In reality, it’s $75 for every time the machine touches the carpet. A 12”x12” area is $75. So my pet stain area in my bedroom closet (3’x3’ area) would be almost $500. Completely deceiving ad. Passed this info along via social media to Castle Hills community so they’re not deceived either. Will not be using Zerorez again
Dee was courteous and worked quickly. Our rugs and chairs dried quickly and really look great! Thank You!
Experts at what they do.
We like the products used.
Our carpets are cleaned well.
Friendly people
Your oil/grease stain cleaner didn’t help on spots. I scrubbed them all manually with baking soda & warm water to get them clean today. The cleaning service only lasted 40 minutes for 3 rooms which seemed faster than other carpet cleaning services I’ve used.
My technician did a great job. He answered all of my questions, did a very good job and was polite.
The equipment used by your technician damaged my wall. A big piece of plaster on the wall corner was knocked loose creating a big gouge in the finish.
Thank you! The house feels so clean!
Great cleaning
Service technician was very prompt and did a good job
Things were great. I think last time we had some sort of address mix up (in 2023) that was pretty inconvenient. Anyways, a 7 from me is a good review. Thanks!
All good. Friendly employees
Easy to schedule, employee was very friendly and explained everything he was going to do.
Prompt and professional
Carpets are not cleaned very well. When I pointed this out to the technician he said they were just wet.
Great job!
Awesome fast and friendly
Looks brand new
Very well on communicating appointment scheduling and process. Service person was on time, very attentive and performed an excellent job. Carpets smell clean with no artificial odor or smell. All services offered were offered not forced. Gave excellent follow up tips and recommendations.
I have been very impressed with the customer service of the technicians and how clean the carpet is afterwards.
Tristan was proactive in making sure he was right on time for the appointment and very sweet when I walked him through the house. He even helped me with a smoke alarm that I couldn't reach. Great service! He was quick and efficient, total professional and the carpets look (and smell) great!
Efficiency professionalism end results
Good service and exceptional employees.
Easy to schedule, good service and results
Technician came to clean the carpet after I paid I left the house. When I came back I found out he didn't clean the master bedroom closet.
I txt the technician and he said I have to pay $137 for the closet. He didn't try to accommodate the situation and I was very disappointed. So I rented machine and cleaned myself. Couple of days later the manager called and he said they will clean for $50 and $25.(each time they called the price dropped) why couldn't they do it at the beginning? I could've left good review.
Very good at getting out anything!
Carpets look good
Efficient
All good
Professional, quick and quality work.