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based on 83378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician did not pretreat any stains and there are a lot of stain left. He said they would not come out and we have used a spot cleaner and got some out. He was in a hurry and did not try.
The carpets look fantastic!!!!
Always friendly and helpful service. The representative who cleaned my carpets was very friendly and I enjoyed having him in my home.
I used your company several times and have referred customers to you as well over the last couple of years. But this last time, the level of customer service from the phone agent is disappointing. I am pleased with the technician that came to my home (Dee). I don’t understand why you have phone agents if they are going to provide inaccurate information and quotes. I specifically called to get pricing and to confirm that your company offers area rug cleaning off site. I advised the agent I have hardwood floors and the cleaning could not be done onsite. She proceeded to advise that she understood and quoted a price appropriately $200 and scheduled the appointment. To
My surprise when the tech arrived he was pulling out his equipment and I advised the rugs were to be picked up. He immediately came in assessed the rugs and quoted a price 3x the amount I was initially quoted $600+. I am not happy about the misrepresentation as I could have called around to get other quotes had I known the cost.
Jose was great with explanations, attention to detail in the job he did. He is someone who clearly likes what he does for a living and he reflects that in every way.
Great prices and the technician was great
Great customer service, quick and the tech did a great job!
Room still very much smells after spending quite a bit of money to get it clean. We will be calling in the morning to work out how to resolve the issue.
Great customer service by the technicians.
The technician was very experienced in cleaning and treating the stains in my carpet.
Don’t ask for payment until the job is completed
Definitely unhappy with the results, I thought because you were more expensive you’d be better.
Quick & great service!
Efficient and friendly person.
It was ok not great but ok.
Ive been using zerorez for years and they are still the best. All our carpets and upholstery come out so clean and fresh. The technicians are all top notch and really understand what they are doing as well. I went and also had my air ducts cleaned this time. I can already tell such a difference in the air quality in our home. Wow! So so pleased and happy with this company. I’ll be a lifelong customer!
Have more reasonable prices. If my special was $99 for 3 rooms, how would a disinfectant spray would cost almost double?
I received the most professional and helpful employee who was very helpful to inform me of what I needed to restore, clean and sanatize my carpet. I have a small dog, 2 years old. She has has many accidents on my carpet with spots showing up now after 2 yrs. They restored my carpet back to looking NEW and got rid of all smells, bacteria, and dark spots. I am more than pleased!!! I have used Zerorez for 3 years and they have my recommendation for sure!!! Thanks,
Overall good service! No complaints at all
The service tech was very nice and did a great job
Mario did a detailed carpet cleaning, very good at educating process and solutions.
Tristen was efficient, professional and thorough. I'm happy with the results.
The carpets were cleaned thoroughly and was pleased with the results. The technician was very professional and efficient.
No meaningful shortcomings were observed. The tech communicated well and was diligent.
technician did an above and beyond job. Attentive to detail and we love that you only use water to treat! Our home was like new!
Tristan was professional, kind and thorough!
Very helpful, hard working, did an excellent job.
Always great service, professional job, and our carpets look fantastic!
Carpet looks amazing! Very prompt and professional service too

Great service and quality work.