Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 23, 2024 — Rated 9 out of 10 by Q.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and quality work.

Report a concern   July 22, 2024 — Rated 0 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician did not pretreat any stains and there are a lot of stain left. He said they would not come out and we have used a spot cleaner and got some out. He was in a hurry and did not try.

Report a concern   July 22, 2024 — Rated 10 out of 10 by Danielle Gerhardt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look fantastic!!!!

Report a concern   July 22, 2024 — Rated 10 out of 10 by David Parker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always friendly and helpful service. The representative who cleaned my carpets was very friendly and I enjoyed having him in my home.

Report a concern   July 22, 2024 — Rated 0 out of 10 by C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I used your company several times and have referred customers to you as well over the last couple of years. But this last time, the level of customer service from the phone agent is disappointing. I am pleased with the technician that came to my home (Dee). I don’t understand why you have phone agents if they are going to provide inaccurate information and quotes. I specifically called to get pricing and to confirm that your company offers area rug cleaning off site. I advised the agent I have hardwood floors and the cleaning could not be done onsite. She proceeded to advise that she understood and quoted a price appropriately $200 and scheduled the appointment. To
My surprise when the tech arrived he was pulling out his equipment and I advised the rugs were to be picked up. He immediately came in assessed the rugs and quoted a price 3x the amount I was initially quoted $600+. I am not happy about the misrepresentation as I could have called around to get other quotes had I known the cost.

Report a concern   July 22, 2024 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jose was great with explanations, attention to detail in the job he did. He is someone who clearly likes what he does for a living and he reflects that in every way.

Report a concern   July 22, 2024 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great prices and the technician was great

Report a concern   July 22, 2024 — Rated 10 out of 10 by shannon vazquez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service, quick and the tech did a great job!

Report a concern   July 21, 2024 — Rated 5 out of 10 by C.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Room still very much smells after spending quite a bit of money to get it clean. We will be calling in the morning to work out how to resolve the issue.

Report a concern   July 21, 2024 — Rated 10 out of 10 by John Searcy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service by the technicians.

Report a concern   July 21, 2024 — Rated 10 out of 10 by Z.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very experienced in cleaning and treating the stains in my carpet.

Report a concern   July 21, 2024 — Rated 8 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don’t ask for payment until the job is completed

Report a concern   July 21, 2024 — Rated 1 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Definitely unhappy with the results, I thought because you were more expensive you’d be better.

Report a concern   July 21, 2024 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick & great service!

Report a concern   July 21, 2024 — Rated 10 out of 10 by D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and friendly person.

Report a concern   July 21, 2024 — Rated 5 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It was ok not great but ok.

Report a concern   July 20, 2024 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ive been using zerorez for years and they are still the best. All our carpets and upholstery come out so clean and fresh. The technicians are all top notch and really understand what they are doing as well. I went and also had my air ducts cleaned this time. I can already tell such a difference in the air quality in our home. Wow! So so pleased and happy with this company. I’ll be a lifelong customer!

Report a concern   July 20, 2024 — Rated 8 out of 10 by N.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have more reasonable prices. If my special was $99 for 3 rooms, how would a disinfectant spray would cost almost double?

Report a concern   July 20, 2024 — Rated 10 out of 10 by Janice Kenyon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I received the most professional and helpful employee who was very helpful to inform me of what I needed to restore, clean and sanatize my carpet. I have a small dog, 2 years old. She has has many accidents on my carpet with spots showing up now after 2 yrs. They restored my carpet back to looking NEW and got rid of all smells, bacteria, and dark spots. I am more than pleased!!! I have used Zerorez for 3 years and they have my recommendation for sure!!! Thanks,

Report a concern   July 20, 2024 — Rated 8 out of 10 by N.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Overall good service! No complaints at all

Report a concern   July 20, 2024 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was very nice and did a great job

Report a concern   July 20, 2024 — Rated 10 out of 10 by Cherie Newman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario did a detailed carpet cleaning, very good at educating process and solutions.

Report a concern   July 20, 2024 — Rated 10 out of 10 by Lesa Mills Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristen was efficient, professional and thorough. I'm happy with the results.

Report a concern   July 20, 2024 — Rated 10 out of 10 by David Bruhn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets were cleaned thoroughly and was pleased with the results. The technician was very professional and efficient.

Report a concern   July 20, 2024 — Rated 8 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

No meaningful shortcomings were observed. The tech communicated well and was diligent.

Report a concern   July 20, 2024 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician did an above and beyond job. Attentive to detail and we love that you only use water to treat! Our home was like new!

Report a concern   July 19, 2024 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan was professional, kind and thorough!

Report a concern   July 19, 2024 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful, hard working, did an excellent job.

Report a concern   July 19, 2024 — Rated 10 out of 10 by Jennifer Hays Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always great service, professional job, and our carpets look fantastic!

Report a concern   July 19, 2024 — Rated 10 out of 10 by Shana Lewis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks amazing! Very prompt and professional service too


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