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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service began on time! Service was quick and efficient!
Professional and polite. Thanks
See ya soon
Professional and good results
The technician was very professional and attentive to detail and explained everything regarding what he was going to do and had done.
professional, awesome job, will be scheduling a 6 month cleaning from now on.
Good service & friendly staff!
The service was on time, good communication and service
The service person was very polite and accommodating and he did a fantastic job cleaning the carpet and loveseat.
This technician is one of the best we have had!
My service guy Damion was A-1
He did a fanatic job !!!!
Would highly recommend
On time and very precessional service!
Our technician couldn’t have been nicer. He did a great job!
Fresh smell
The technician that came was friendly, great at answering all of our questions and he did a wonderful job on all of our carpets!
Reliable and efficiently done. Polite and pleasant technicians. Good clean for the money!
Did not do a good job.
I request you send one else to reclean my apt.
Bert was fantastic. I will only request him going forward.
Very friendly and personal staff, and very good outcome in cleaning our carpets. We love Zerorez!
Tristan did an amazing job! Everyone I interacted with was great and very communicative. Will definitely use you all again
The cleaner that came out was amazing. Our carpets look so good.
The tech was rather pushy about biologics. Even though we informed him that we were certain there was no dog urine in the carpet he continued to push it. I felt like we had no choice but to give in.
I rate it a 8 or 9 out of 10. $99 special added up to $137; that's about 30% more than the come-on. Also, carpet is clean but technician was alone, unable, and unwilling to move furniture as advertised. I had to ask twice for him to pull two small recliners and a cat tower aside; he intended to clean around them. I'm an older woman, obviously arthritic, and would have had to muscle them myself if I hadn't insisted. Then he stood over me staring at the billing screen while it automatically offered options for tipping. Awkward.
quick, clean and efgicient
Friendly efficent service.
I guess I’m just confused. The gentleman that came to our home received a text saying our 1 year old was asleep, he proceed to speak in an extremely high volume and had to be asked twice to speak quieter. He said the machine is loud (it wasn’t). I went upstairs to show him two problem areas and walked him around the spaces for treatment, he then treated all the floors the same and left without saying goodbye or chatting about whether or not those spots could be helped. We were so confused when he left without speaking to us. Y’all came highly recommended but I’ll be thinking twice before booking again.
Your service tech was informative and very thorough.
He did a great job and explained his process.
First dryer vent cleaning left questions on our part. Zerorez came back out and recleaned the vent. Very happy with their visit.
I paid for two large and one medium grout clean and my grout looks exactly the same. I was told that now its sanitized ….not sure what that even means if it still looks dirty. So $1k down and my problem is not fixed. I would like a refund or a discount and recommend you illustrate the difference between cleaning and stain removal versus “sanitizing” for customers. I would not have spent $1k for “sanitizing.
My tech was excellent
Did a fantastic job
Thanks so much
Technician was friendly, competent, and was able to get stains out of my carpets
Great service. Will recommend.