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based on 83378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jeff was an excellent representive for your company.
Very good job, fair pricing.
Technician was polite and careful on my property. Had inside shoes and outside shoes he changed each time. He went back-and-forth to the truck. Called ahead and was prompt at appointment time was very professional and thorough.
Zerorez provides home services that make life more enjoyable and help maintain a clean home. Safe, efficient and very knowledgeable service representatives.
Fabian, my technician was fantastic! He was extremely kind, very careful and extremely knowledgeable. He explained everything to me. And what a hard worker! I love ZeroRez and no residue left behind in my carpet so they stay cleaner longer.
HE WAS SUPER FAST. I JUST WISH HE WOULD BE ALKITTLE SLOWER AND WORK ON SOME OF THE SPOTS I HAD. EVERYONE SEEMS TO BE IN SUCH A RUSH.
MASTER BEDROOM CARPET STILL LOOKS DIRTY.
Zerorez is so fortunate to have Spencer as one of your employees!
He is not only personable, likable and enthusiastic - Spencer in addition does 5-Star work!!
Our carpets have never looked as great after cleaning as with Zerorez!
We will always request Spencer in the future - again, he was awesome!
Thank you,
John & Debbie Naegle
I love the way my carpets look after each cleaning. I had a cousin visit me from Houston and i had just had my carpet cleaned and she asked me if i had gotten new carpet. I told her no i just had them cleaned by Zerorez.
Shane was courteous and professional
Handle as requested.
The products work very well to clean down to the pad. The technician was professional and informed me about the product and made good recommendations.
Cleaned my old rug spectacularly! They do a fantastic job! And it doesn’t get dirty again right away because of all the stuff usually left in!
Price for two small rugs $250??? Price to clean carpet in three rooms with furniture $99. You tell me what’s wrong with that picture.
Prompt with attention to detail
Good service , always on time , quick to answer phone about questions . Used them several times.
I am completing this survey although have shared my direct feedback to your management team
Crews need to have tools to cleanup the home surfaces that they soiled in the process.
Zerotec needs a secure site for payment vs use of the operators personal phone.
Scheduled appointments could have a tighter window vs 3 hours particularly for the 2 appointment of the day for a specific service.
I hope these get addressed.
I like special offers and choosing my type of service. I do not get strong-armed into extras, if I don't want them. Antonio was on time, polite, and thorough.
Service techs are always so professional and friendly. I love that there are no heavy chemicals or detergents to leave dirt attracting residue on my carpets
Ethan was very attentive and did a great job
N/A
My "GUY" was so great!
Very Happy.
Explained all info in great detail, etc.
Nina
Had a/c vents and a number of furniture pieces and an area rug cleaned. Easy scheduling. Thorough help through Chat. Showed up within the time window with a 30 minute on-the-way call. Efficient and thorough cleaning. Fantastic results.
Great job. Very professional
None of the vents were covered and debris from the ducts was blown all thru the house, particularly bad in an upstairs bedroom and the family room. Both rooms had to be completely cleaned top to bottom to clean up the material spread everywhere. Other rooms had a lighter coating. Not pleased at all.
Always a great job!
It would’ve been nice if the first tech had told me that most of my spots would not come out of the carpet. The spots had already gone down to the pad therefore only a deep cleaning which cost $75 a gallon would take care of those issues.
Clean, no chemical smells. Efficient friendly service.
The technician, Tristan, was professional, courteous, and efficient.
The process was smooth and efficient. Paul was my technician and he did a great job. I will certainly contact you again.
Julian was great and very informative! He helped us know what to expect going forward. Our carpets look great!
Zerorez ALWAYS does a great job. Have them clean your carpets and be sure to ask for Diamond. He is a wonderful person. Professional, courteous, and kind. He explained all that he was doing and did a GREAT job.