- Phone: (214) 372-5326
- Visit Website
based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet is clean clean clean. No leftover residue. Our technicians this time were so nice and very knowledgable. They even got out a stain that we discovered after moving our couch! Great job!
I thought your technician (Paul) was very thorough but quick, clean & caring! I have already recommended you to a family member!
The technician was very good and the result at the end excellent. However, a little bit of miscommunication for the time of the service.
Steam Cleaning and the thoroughness of the technician who cleaned my carpet.
Easy to book appointments
I appreciate the fact that there are no harmful chemicals used by Zerorez. Your technician was informative, pleasant and professional when he cleaned my carpet! I have already recommended your company to a friend!
Results on carpet...clean without the smell of chemicals. I also very much liked the technician. He was polite and professional.
The cleaning solution really didn't work. Stains resurfaced
The carpets get super clean!!!
They called before heading to our house and arrived within the quoted service time. We chose to purchase the protectant for our carpets but did not feel pressured to purchase any additional services from the technician. The carpets look great and we will definitely will call Zerorez when we need our carpets cleaned again.
On time devices, reasonable pricing.
Steve did a great job cleaning our carpet. Your cleaning process us amazing there were spots that the previous cleaning company could not get and your products were able to remove them. We will definitely be using your company agwin and will telling our family and friends about you.
Everything!!
Technician was very polite and professional. Did a great job. I will continue to use Zerorez and recommend them as well... especially with courteous service men like that! Give him a raise!
Neat and conscientious service person, efficient carpet cleaning with minimum drying time.
Doesn't leave the carpet "crispy" underfoot.
Great service and the technician Dave Thomas was awesome!
Service from the tech who did our carpets yesterday. His name was Lincoln.
Good customer service on all fronts.
Fred Vines is just the best. He did an excellent job cleaning my carpets and took time to really work on the problem areas. I would recommend Zerores based on Fred's great customer service
Several spots seem to have gotten worse after treating and cleaning
Technician was curtious and tried to clean rite but found some type of coating on the tile that would not come off completely. Will have to have tile stripped and cleaned
Got a lot of really OLD stains out!
Joshua Powell did a fantastic job. He is a wonderful example of great customer service. Thank you!
Very clean and very thorough.
I like your product and services very much.The Gentleman (Jeff) was very Respectful, Prompt and Accommodating.
Thanks
Shirley
I like the fact that your cleaning process does not add or leave harsh cleaning chemicals in my carpet.
The guy that came out was very friendly and knowledgeable, the carpet looked really good wet so he offered the 2yr stain plan for $90.00. Well after the carpet dried all the stains and track marks came back. When I called the office requesting a refund for the 2yr stain plan since I will have to replace the carpet, they were unwilling to give me my money back all they wanted to do was offer coming back out which would do not good since after it dries again it will look the same. That is not good customer service. I will not recommend Zerorez and will steer people away from your company due to bad customer service.
I am upset about the false advertising. I was told I would receive a $50 gift card to a 'Brazilian restaurant' when I placed my order in early August. Then I called the customer service number a month later in the first week of September and was told the card comes in the mail 'about 2-3 weeks later.' If you stand behind your radio advertising campaign, the service technician should simply hand this card when the job is finished. Really BOGUS.
I thought the charge to clean an 8x10 piece of carpet that we had cut & bound to serve as an area rug was too high.
no soap residue. courteous tech and the house smelled clean