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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the service man was very through and asking what I wanted and explaining what works best.
Thank you.
the carpet just does not look as clean as expected. On Good Day Texas you make it look like the carpet will look like new! The technician did say traffic lines but the bedroom has less traffic and it is a real disappointment.
You do good work.
no chemicals
Paul did a fantastic job on the carpets and showed us how great our tile can look with the free 100sqft. We'll have to get Paul back out here to do the rest of our tile soon.
They clean great and dry fast. The technician was personable, professional and quick. Love Zerorez!
Reliable
Leaves my floor clean and it stays clean longer than any other carpet service. The technicians who have come to my house have been friendly, yet professional.
Just felt your product did not clean the carpet ..... We built our house in 2012....there are two adults that live in the house and it just didn't seem to be effective. The service man was polite...he did go over the bedroom area again and it did improve.
We did not approve of the technicians method of cleaning our tile. He sprayed the cleaner on the tile, scrubbed it and in the process some cleaner flowed into an adjacent area. He then began applying sealer. I told him that I wanted the floor to be dryer and called his attention to the overflow. I suggested that he use towels to dry the floor. Instead he put a fan on the floor and it pushed the overflow further and under furniture. We believe this technician to be a little less than competent and also unresponsive to the customer's reasonable wishes. We would not use this technician again. We will, however, use zerorez again & will probably recommend your company to others.
From scheduling to arriving and cleaning, everything y'all did was superb. I even had to reschedule and it was fantastic. You got my carpet spotless!
Super clean carpets and pet treatments.
carpets are always very clean and dries really fast.
Professional, courteous, and do an excellent job cleaning carpet.
I like that the process is "Green." This was also the cleanest that my carpets have ever been. However, my receipt shows a gift card to a restaurant that I did not receive.
No chemicals
It leaves the carpet more dry. I do not care for the bleach cleaner. It left a hugh stain on my new carpet. Not recommended .
I was told on the phone that your guys would move furniture up to 50 lbs, but when he arrived he first said he didn't move furniture until I said something. Second, and more importantly your ad time on GMT showed how they could remove red wine stains that had been there for a while, and demonstrated like it was done by just the basic service bit I had a very light reddish stain that had been prev4cleaned by myself when it first happend and I was able to get 98%of it up ans your service didn't do anything to make it any better. Also, when advertising a special of $99, you should include the $10 fee for getting rid of the water. Only saving grace that makes your service any better is that it supposedly leaves no rezido. I had to ask my technician to go over a few spots and felt he was a bit lazy starting with the furniture comment, and wasn't super friendly.
You are always timely, do a great job and my carpets stay cleaner longer!!! Thank you !
Nontoxic
Thorough and professional
Stains reappeared
Getting rid of the pet order
Looks great ! Awesome employees !
price stated on phone not what operator charged. Put him in very awkward position. He did great work!!!
The technician was excellent. Gave great advice and my carpets were perfectly clean after the fact. Thank you
Good job. Real good technician. very helpful
You came on time, the service tech was great, and the job was completed in a timely manner
It gets the carpets very clean and dries fast.

I liked Mr Hanson very nice did a good job