Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84552 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 17, 2016 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked Mr Hanson very nice did a good job

Report a concern   September 17, 2016 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the service man was very through and asking what I wanted and explaining what works best.
Thank you.

Report a concern   September 17, 2016 — Rated 4 out of 10 by P.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the carpet just does not look as clean as expected. On Good Day Texas you make it look like the carpet will look like new! The technician did say traffic lines but the bedroom has less traffic and it is a real disappointment.

Report a concern   September 17, 2016 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do good work.

Report a concern   September 17, 2016 — Rated 9 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals

Report a concern   September 17, 2016 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul did a fantastic job on the carpets and showed us how great our tile can look with the free 100sqft. We'll have to get Paul back out here to do the rest of our tile soon.

Report a concern   September 17, 2016 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They clean great and dry fast. The technician was personable, professional and quick. Love Zerorez!

Report a concern   September 17, 2016 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reliable

Report a concern   September 17, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Leaves my floor clean and it stays clean longer than any other carpet service. The technicians who have come to my house have been friendly, yet professional.

Report a concern   September 17, 2016 — Rated 1 out of 10 by T.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Just felt your product did not clean the carpet ..... We built our house in 2012....there are two adults that live in the house and it just didn't seem to be effective. The service man was polite...he did go over the bedroom area again and it did improve.

Report a concern   September 17, 2016 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We did not approve of the technicians method of cleaning our tile. He sprayed the cleaner on the tile, scrubbed it and in the process some cleaner flowed into an adjacent area. He then began applying sealer. I told him that I wanted the floor to be dryer and called his attention to the overflow. I suggested that he use towels to dry the floor. Instead he put a fan on the floor and it pushed the overflow further and under furniture. We believe this technician to be a little less than competent and also unresponsive to the customer's reasonable wishes. We would not use this technician again. We will, however, use zerorez again & will probably recommend your company to others.

Report a concern   September 17, 2016 — Rated 10 out of 10 by Reci Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

From scheduling to arriving and cleaning, everything y'all did was superb. I even had to reschedule and it was fantastic. You got my carpet spotless!

Report a concern   September 17, 2016 — Rated 10 out of 10 by Greg Riley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super clean carpets and pet treatments.

Report a concern   September 17, 2016 — Rated 10 out of 10 by Q.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpets are always very clean and dries really fast.

Report a concern   September 17, 2016 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, courteous, and do an excellent job cleaning carpet.

Report a concern   September 16, 2016 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the process is "Green." This was also the cleanest that my carpets have ever been. However, my receipt shows a gift card to a restaurant that I did not receive.

Report a concern   September 16, 2016 — Rated 9 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   September 16, 2016 — Rated 10 out of 10 by Anna Connelly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It leaves the carpet more dry. I do not care for the bleach cleaner. It left a hugh stain on my new carpet. Not recommended .

Report a concern   September 16, 2016 — Rated 7 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was told on the phone that your guys would move furniture up to 50 lbs, but when he arrived he first said he didn't move furniture until I said something. Second, and more importantly your ad time on GMT showed how they could remove red wine stains that had been there for a while, and demonstrated like it was done by just the basic service bit I had a very light reddish stain that had been prev4cleaned by myself when it first happend and I was able to get 98%of it up ans your service didn't do anything to make it any better. Also, when advertising a special of $99, you should include the $10 fee for getting rid of the water. Only saving grace that makes your service any better is that it supposedly leaves no rezido. I had to ask my technician to go over a few spots and felt he was a bit lazy starting with the furniture comment, and wasn't super friendly.

Report a concern   September 16, 2016 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are always timely, do a great job and my carpets stay cleaner longer!!! Thank you !

Report a concern   September 16, 2016 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nontoxic

Report a concern   September 16, 2016 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough and professional

Report a concern   September 16, 2016 — Rated 3 out of 10 by P.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Stains reappeared

Report a concern   September 16, 2016 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Getting rid of the pet order

Report a concern   September 16, 2016 — Rated 10 out of 10 by Cheryl Auditor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Looks great ! Awesome employees !

Report a concern   September 16, 2016 — Rated 5 out of 10 by E.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

price stated on phone not what operator charged. Put him in very awkward position. He did great work!!!

Report a concern   September 16, 2016 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was excellent. Gave great advice and my carpets were perfectly clean after the fact. Thank you

Report a concern   September 16, 2016 — Rated 10 out of 10 by Robert Jackson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. Real good technician. very helpful

Report a concern   September 16, 2016 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You came on time, the service tech was great, and the job was completed in a timely manner

Report a concern   September 16, 2016 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gets the carpets very clean and dries fast.


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