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based on 84550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean up after yourselves when you are done. There was debris in front of every single vent. Zerorez isn't the best name .
The workers knocked a picture off the wall breaking the frame and the glass -- then just put it back on the wall instead of saying something. we also had a stain on our bedroom carpet that I am certain was from your equipment.
when I called to have those matters taken care of, the young lady I spoke with was very condescending and made me feel like I was wrong to say anything.
I have cancelled the appointment -- I just don't wish to be treated badly as a result of someone else's mistakes.
This was the second time I used your company -- sadly, never again!!
NO unnecessary chemicals or odors.
my carpet did not have a crunch feel, but remained soft. Your service person was professional and efficient.
Easy to schedule, super friendly people, did a great job on my carpets.
Lower your cost for pet treatment
I was very satisfied with Roderick Hynsen and the service that was provided.
I was very impressed with Lincoln Wright. He explained everything that he was going to do and he did a very good job cleaning our couch, chair and ottoman. We have not gotten our rug back yet but I am confident that we will be happy with the results.
DARWIN WAS THE BEST --- ON TIME, POLITE, FAST, AND LIKABLE!
Point out that areas may not be spot free...after looking at the livingroom carpet, found that 60 to 75% of spots were still there...just a few shades lighter.
The price was different from what I was told on the phone. I paid over $220. for less tan 30 minutes of work, including the 15 minutes of waiting after spraying something over the tile floor. The work was fine but he price was outrageous.
We have used Zerorez three times in recent years and appreciate the service very much.
The technician who serviced our home this time, Gregg Courtney, was very courteous and did a nice job. However our carpet was left very wet, more so on previous visits. We had to leave furniture off overnight to be sure the areas were completely dry and in one part of hallway, I had to put on a fan. We did mention this twice to the technician so we guess he did what he thought was best, but it seemed unusually wet to us. thank you
Service was excellent. Technician did a thorough job explaining why carpet was the way it was and made some suggestions going forward after the cleaning.
The personal and friendly approach of your service person, his care for the answer to your carpet needs and the healthy system that is used to clean with, leaving the house clean and feeling fresh and healthy! Love this service!
My carpet has never looked cleaner
Our 25 year old carpets looks great! The technician was very knowledgeable and courteousness. I will be have our bathroom tiles cleaned before Christmas.
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It was very easy to set up appointment and it was nice to know my carpet was actually sanitized not just shampooed
For advertising zero residue, my carpets don't feel like they are clean. They feel like there's something in them. The associate first sprayed something that he referred to as something made with orange zest, and I can feel something on my feet now on the carpet as I walk barefoot. What is in that solution, and how do I get rid of it?
No chemicals and quick drying carpets after treatment
Carpets looked great after treatment
Everything
The service technician Jimmy Ayers was awesome. He did a great job. My carpet looks brand new and it dried very quickly.
I am very pleased with his work.
The quality of the cleaning provided.
Your technicians do not aggressively try & up-sale me for more services than what I asked for when I scheduled the initial appointment. The technician did provide very useful information concerning future carpet maintenance that I can do on my own & what possible things might need to be done in the future by Zerorez. Since my carpet is relatively new, this is important to know. This allows for me to plan for & budget for future carpet treatments.
No hidden costs.
Nothing - no ones perfect
Quick and friendly!
Affordable, thorough, and like your name says, no residue.
I TOLD THE GIRL THAT FIRST ANSWERED MY CALL ONLY WANT AM APPT. WHEN THEY CALLED TO SET
UP IT WAS FRI 11 TO 1 I TOLD HIM I HAD TO HAVE EARLIER, WHEN HE CALLED BACK HE TOLD ME
SAT MORN BETWEEN 7 AND 8 AND BY 9 I WAS CALLING AND EVERYONE WAS VERY RUDE TELLING ME THEY
DON'T MAKE ONE THAT EARLY AND I SAID TELL YOUR EMPLOYEE NOT ME. THE YOUNG MAN THAT CAME
WAS VERY NICE AND AGREED THAT THE GUY THAT CALLED AND SAID BETWEEN 7 AN 8 KNEW BETTER/ THE YOUNG MAN WAS EXTRA NICE THAT DID THE CLEANING ALTHOUGH I HAD BEEN TOLD IT WOULD BE
116. PLUS TAX AND AS YOU CAN SEE SEVERAL THINGS ADDED ON AND THAT IS MY ANSWER
THE MAN YOU SENT OUT. HE DID IT THE CORRECT WAY.
very thorough. timely arrival