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based on 84550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Like that it is green and leaves carpets looking great!
The serviceman Dave, was VERY courteous, professional, and thorough. We will definitely continue to use ZeroreZ in the future.
Person who came was professional
And polite
Carpets look great! Devin was very knowledgeable and professional. I even upgraded to another process after Devon explained why it would be a good idea.
We thought you would get a few stains out of carpet but it dried and they are still there.
Having the tech be careful not to let copper nozzle/hose fall and chip tile and not pull the hose around corners to scrape paint off the wall.
I like that your quality control technician was very upfront and helpful in helping me resolve a problem for a client. I refer all my clients to you and did not like hearing that they were not happy.
Great staff - especially this time, the worker kept me in the loop all day while I was at work. He texted pictures and communicated about my needs, what he had done, and also went back and made adjustments based on my feedback. I am so grateful to him for that level of communication. It is hard to train that!
Service was excellent and product did the job!
No soap, mainly water, and looks very clean. Service representative, very consciousness and did a very good job cleaning the carpet. Very satisfied.
Professional service from start to finish
Fast and professional; made my old worn out carpet look good again.
I have used Zero Rez for quite a while now. Trevor was my technician and he was the greatest. I will request him every time.
Your Representative did great work
I did not receive an invoice until the technician, Justin, left. Upon the inbox email, there was confusion when he charged me for cleaning. Our conversation before he began the cleaning process led me to believe I would not be charged for cleaning among ANY of the areas if I upgraded to the Microseal, which is what I did.
The day after the cleaning schedule zerorez called me, I much appreciated that, and I raised the question of the invoice charges. The operator told me she would reach out to Justin and get back to me. Nobody called so a week later I called back in. To this day, the invoice does not match what Justin verbally told me. His work was great with the area he treated, we do not mind paying for quality work. It was the misleading conversation prior to Justin's work, not seeing the invoice till after he left, not receiving the promised call back/follow up from the operator after the completion of cleaning.
We have used Zerorez for years. Their service is wonderful. They do what they claim they can/will do. The technicians are professional and conscientious. We have recommended this service to many of our friends.
Excellent cleaning product and your Tech Ken did and excellent job cleaning the very dirty carpet in my office.
Cleaning process produces good results. Service technician was helpful and knowledgeable.
You are cost effective for me and your services are excellent and the results are amazing. My technician was "the best" you have ever sent me. Such a young man to have such a keen interest in the careful way he took care of my home, its contents and my concerns. He was EXCELLENT!!!!
The very spots I wanted removed were not removed. Only the 2 I mentioned when the technician first arrived was fully cleaned and all the other little spots and 2 of the big ones were hardly less than before the carpets were cleaned. Just expected the technician to see and clean the openly obvious spots and he did not. So, the very reason I called to have carpets cleaned was about 1/3 taken care of - now I will have to call another company to come do the job right! Not happy with the results.
On positive note, the your man who came out was very nice and professional. Just wish he would have taken the time to remove 4 obvious spots left.
Fast, clean, nice staff (Robert Sennett), carpets looked great and clean.
Better than other companies I've used
I like that it is fast and that I do not see the dirty water coming out. That it pulls all the dirt up and out into your truck and taken away.
Very competent technician. Beautiful results.
Quality Results every time. On site techs. are the best.
Really gets the carpets clean
So far it seems to have a done a good job in cleaning most of our heavily soiled areas.
The person who cleaned my carpet was super nice and helpful but I still have a lot of spots on the high traffic area they are just ground in dirt I have gotten up with peroxide do baking soda just disappointed that theu.did not come.up with the Carpet cleaning now I paid alot of money to get the carpets cleaned and now.I have to go get the ground.in dirt that shod have come up.with the carpet cleaning also in the high traffic areas carpet is still really matted down just not happy with out come .
Liked the vent cleaning. Joseph was very informative.
The service they provide is always thorough and they arrive promptly.
Timely, friendly and did a great job! Second time to use and will use again.