- Phone: (214) 372-5326
- Visit Website
based on 84550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We feel Justin did a great job.
The tech was very professional and did a good job. The carpet looks much better and clean
the operation went very smoothly with no mess. Any issues were explained
Professional, on time, friendly, very good job on the carpet.
Clean process, nice service personnel and quality
I've used zerorez many times, but was a little disappointed this time. As nice and courteous as my technician was - he didn't clean the carpet under my bed. I'd moved all my storage boxes onto the top of my bed, yet he didn't clean there and it's a tall bed - not hard to clean under at all!
I was also upset with your scheduler. I have a new sofa and wanted the three cushions on top cleaned - she quoted over $100 for that. So I need to go back to Stanley. I don't think sweeping the cleaner over three cushions should be that expensive.
I responded to a Zerorez advertisement to pre-treat, clean and sanitize 4 rooms for only $99 dollars. The first thing the technician did after inspecting the area to be cleaned was to state that he would return to his truck and prepare an estimate for the job. He returned to me with an estimate of over $400 dollars. Eventually the price came down to approximately $330 dollars. Classic "BAIT-AND-SWITCH"
I'm sorry that I allowed him to perform the work! I will never do business with you again and I will never recommend your service to anyone!
The first visit was mostly ineffective - the guy was very nice, polite, seemd efficient and helpful but after it dried all the dirt and spots still seemed to be there. I called it in and Customer service was prompt and responsive - great marks - the 2nd person was also very nice and informed. He went around to the soiled/spotted areas and sprayed something then raked it again. It looks like it mostly worked. I'll probably have to wait until the areas are walked on again for a bit to see if the spots come back. Bottom line - you have done everything you can.
I arrived at about 08:00 the morning after the cleaning and all of the carpet was still wet. I immediately called Ron to get fans out to the location ASAP. I poured a quarter size spot of clear cool water onto carpet in front of receptionist desk and with a white cloth blotted up dirt. The carpet was not cleaned well in the high traffic areas. This is the second time Zerorez has been to this location for the same issue. I AM VERY DISSATISFIED WITH THE CLEANING OF THIS BRANCH!!!!
The service man was very knowledgeable about how the carpets were cleaned and helpful with our questions. He did a very good job cleaning the carpets and cleaning up afterwards.
I thought the carpet would be cleaner. However, your service tech was awesome.
Punctual, professional, informative
Great service and results
Our technician Jay did a great job going over all options and was very knowledgeable. Excellent customer service. We would highly recommend Zerorez and Jay any time.
Living room, den, and 3 bedroom carpets are clean and was done so without chemicals. The pile of our Berber carpet looks restored to "like new"! Friendly, knowledgeable technique (Dauril B.). So happy with the results and will definitely use Zero Rez again in the future and will recommend to friends/family/business associate.
Everything!
The technician was very informative and let me watch as he worked. I got to see 9 years get sucked up. The whole process is worth the money. I highly recommend anyone that needs carpets cleaned to use Zerorez.
Awesome service! My pet odor is gone, rust stains are gone and the carpet looks like new!
Detail
The technician was very knowledgeable in the needs for our carpets. Very satisfied with the outcome.
I had concerns and they were corrected quickly and free of charge
We recently bought a house that had multiple stains in the light colored carpet. Ken, the technician, was very pleased to showed us that not only that the stains came out but also residual soap and probably chemicals from previous cleanings. He explained the process and answered all our questions very professionally. You are lucky to have him representing your company.
Your service technician was friendly and knowledgeable. He answered all of my questions.
That they are as "natural" as can be to do the job that is required. Jay was thorough in his explanation of what he was doing and how he was doing it. I was astounded by the blacklight and what it showed me about my carpet - what an eyeopener!
Tyler did an awesome job at our house. The rooms smell fresh; carpets dried completely overnight after a late-afternoon cleaning. No sticky feel to the carpet afterwards.
It appears there was no pre-spot treatment of some dirty spots on the carpet. I have always used a product called Resolve to treat light spots on the carpet and I was able to do that and remove the spots AFTER your treatment. The carpets were really really soaked after your treatment. Some rooms of the house took 24 hours to dry and that is with ceiling fans and other fans on and windows opened.
Carpet looks great, all stains are gone. Technician was very efficient and polite.
Your products left my carpet looking great. The men who performed the cleaning were friendly and courteous.
Carpet is fresh. No chemical smell
My carpet came out really clean and the gentleman who came out to clean it was very nice.