- Phone: (214) 372-5326
- Visit Website
based on 83378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals or soap
Excellent service! Excellent Zerorez technician!
I have used Zerorez for years. Everyone has been courteous and thoughtful. They show up and do a great job. They have taken out stains I couldn’t get out myself using vinegar and water. I tell everyone who mention they need their carpet cleaned. Only Zerorez for me.
Prompt, friendly, professional service. Would recommend to friends!
The technician was knowledgeable and knocked the job out very efficiently. He was also knowledgeable about other products and services and was not pushy about any of them. Just gave the reason for the extras and made the offers.
No odors to the products used.
Technician was thorough in explaining the process and what he could and could not do.
Technician was very friendly and respectful.
Duly granted your technician did return and re-treated the stains that didn't come out the first time but I scheduled 3 rooms for $99 and paid over $600.00!! The room with the strong odor I was told on the 2nd visit would cost me more to be treated again. I don't understand what I paid so much for and the problem wasn't addressed...
Great Service! My carpet looks new and the technician was wonderful!
We are always amazed at how clean our carpets are after Zerorez treatments! Very impressive and with little effort on our part. This time we also used your services to clean our sectional couch and are equally impressed! Fabian did a careful and thorough job on all of it, including the cushions and pillows that come with it. I can’t believe we waited so long to get it cleaned! Great job- Thank you!
ZeroRez created water damage to my carpet. And then had the audacity to bill me for the “re-do.” The area remains unsightly and damaged.
I would have been better off not calling ZEROREZ to begin with. I reached out to the office to discuss this with “the manager” but my call was never returned.
I have been a customer since 2008 and was certainly NOT treated accordingly.
The third tech even face timed Bo (spelling?) and got Bo’s POV on the situation. I was there for the conversation, Bo admitted it was water damage. The third technician did as Bo suggested to address w/ a low PSI, no flashing and then spray. Dee did exactly that and made it look better, but it’s still visible.
Dee tried to get his service free because clearly he was aware it was ZEROREZ’s fault. However, when he reached out to the office, they insisted he bill me.
And for the “manager” to ignore my call upon Dee’s departure, it’s just wrong.
I would never recommend ZEROREZ again.
This was my first time using Zerorez. The service was quick and professional. My carpet looks great. Thank you Alberto for doing a great job!
I was pleased with how clean the carpet was after the technician completed the job. My dog had diarrhea on my carpet and there is no smell or residue left on the carpet. I have used
Zerorez for about 3 years now and they have always exceeded my expectations.
The personnel are friendly and do a very good job.
I believe the tile in certain areas could have been clean better even in a small space since we were paying for a service
waiting on a responce or a reply back for the 4 tickets to the rangers game
My cleaner guy was GREAT and so professional, but some spots look worse and didn’t come out so I would probably go back to my old company just for that reason.
Good tech
You are easy to schedule, and the technician is pleasant and a good worker. The job was done quickly, but well. This is not the first time we have used ZeroRez for carpet cleaning, and I know it won't be the last, either.
Polite and fast
Very thorough and efficient
Service was good!
Good technician.
I feel t all depends on the technician. In 2023, I had a wonderful technician. A year later, 2024, the service was meroricity.
Easy to schedule; great technician; carpets are really clean.
I have had great carpet cleanings in the past but this one was not good. We tripled the original price we booked because of stain treatments, which was fine but we still have a lot of stains left.
Quick, reasonable price, great results
They totally overcharged us. We told them not to do the rooms with the bleach stains because we knew they wouldn't com out, but they did them anyway and charged us. They did another room that had no stains and charged us. Most of the stains didn't come out. Looks worse now than it did before. We will probably have to replace the carpet.
They did absolutely nothing but get the carpets wet. Mi or surface level stains are still there. Once carpets were dried I grabbed a wet wash cloth and gently scrubbed and they came out. Do not waste time or money on this company
The associate was very helpful anf courteous.
N/A