Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85003 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 24, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean the carpet feels. But the best part is your tech, Kyle Rogers. He does a great job making sure that my carpets look as good as they can.

Report a concern   March 24, 2017 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning process worked as advertised, stains just disappeared. Our tech was outstanding.

Report a concern   March 24, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez exclusively for several years and recommended them to everyone I know. My 19 year old carpets come out looking like new every time they are cleaned!

Report a concern   March 24, 2017 — Rated 9 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You stood behind you work and returned to do some follow up. Darwin was great!

Report a concern   March 24, 2017 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

David was great--he did a really good job on my carpet and handled the equipment malfunction quickly and efficiently, and was very pleasant ! I will give him high marks!

Report a concern   March 24, 2017 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is excellent. Your technicians are knowledgeable and helpful with advice and recommendations. Carpet cleaning not only left my house with clean carpet, but also a clean fresh smell. Also, I actually do recommend your service to family members and business associates.

Report a concern   March 24, 2017 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You always make carpet look great when done by an experienced tech

Report a concern   March 24, 2017 — Rated 9 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet seemed very lean. Tera or took his time and made sure I was satisfied. Very polit young man.

Report a concern   March 24, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always have professional and friendly cleaners

Report a concern   March 24, 2017 — Rated 0 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Smells came back

Report a concern   March 23, 2017 — Rated 10 out of 10 by L.L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan did a wonderful job, and the carpets dried very quickly. He was also very nice.

Report a concern   March 23, 2017 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good products and good service!

Report a concern   March 23, 2017 — Rated 2 out of 10 by F.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It's kind of hard to describe. I thought the service provider should have spent more than barely one hour to clean a three bedroom home. He didn't make any attempt to get out stains,as well the carpet was very very wet when he left. I was disappointed all round with the results.

Report a concern   March 23, 2017 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good evaluation of carpet cleaning needs. Periodic suggestions on carpet cleanliness and avoiding stains at carpet locations. Enjoying the final appearance after cleaning effort.
Thank you.

Report a concern   March 23, 2017 — Rated 10 out of 10 by Tracy Sifuentes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service people

Report a concern   March 23, 2017 — Rated 10 out of 10 by Mike Rock Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edwin was excellent!

Report a concern   March 23, 2017 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean carpets!!

Report a concern   March 23, 2017 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick scheduling, great work, good technician, nice guy.

Report a concern   March 23, 2017 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems very clean. Dries quickly

Report a concern   March 23, 2017 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edwin was well spoken made sure I was satisfied with results as he progressed from room to room.

Report a concern   March 23, 2017 — Rated 10 out of 10 by A.M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative, Joseph, was very thorough in explaining everything that was happening.

Report a concern   March 23, 2017 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very responsive to customer feedback. Triston did an excellent job!

Report a concern   March 23, 2017 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, natural

Report a concern   March 23, 2017 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite and informative tech. Efficient service

Report a concern   March 23, 2017 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans spots, no drippy wet carpet and easy to vacuum.

Report a concern   March 23, 2017 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE SERVICE MEN ARE EXTREMELY RESPECTFUL AND PROFESSIONAL ANYTIME WE HAD YOUR SERVICE .
ERIC AND TORRANCE, WERE A TOTAL DELIGHT !

Name removed

Report a concern   March 23, 2017 — Rated 0 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I am a loyal Zerorez customer and have been for years, as well as a loyal KLUV listener. I was so pleased with my technician's work I did a glowing review on Facebook; however, when I looked at my invoice I saw no Fuller's certificate. I asked about it, no reply. I called and was told I had to ask for that when I booked my service although the commercial said nothing about saying the magic words that were needed and the exact time to say them. I feel like I have been stabbed in the back by a trusted friend. The technician had an equipment malfunction that flooded my wood floor and an area rug, but I still gave a good review. I was loyal, but Zerorez has not returned the respect and consideration and it hurts to learn they have become that type of provider.

Report a concern   March 23, 2017 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man that cleaned our carpet's was thorough, on time and did a good job.

Report a concern   March 23, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your service man was great...polite, explained the process ,made sure I checked job before he left. My only negative is with the office.... on Sat. I was told my carpets would be done between 1-3pm. When no one arrived or called to say they would be late, I phoned your office around 3:15. I was told then my scheduled time was 3 to 7pm....you need to get that part of your business corrected

Report a concern   March 23, 2017 — Rated 10 out of 10 by Maria Gonzalez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very courteous and did a fantastic job. You should try and clone him!


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