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based on 84548 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent end results and the service rep that did our carpets was excellent.
The carpet was very very wet for about a day and a half. We had to run fans in rooms continuously and we could not put the furniture back on the carpet. Being so wet made me very nervous. Once it dried the carpet fibers were very stiff. But after I vacuumed it - a LOT, then it seemed to fluff back up to what it was previously. This carpet was four years old and in really good condition. It only had minor traffic and it did have some dog urine in some spots. I am really on the fence with recommending. I thought the tech did a very good job. But as the consumer, there was a lot of work and worry initially after the cleaning. I am happy with how it looks now.
Friendly, efficient, and effective service
Great service. The service representative explained very well the different options we had to have our stair carpet cleaned properly. The carpet had strong pet odors, but once the treatment was completed, the carpet looked very clean and most importantly the odors were gone. I would recommend Zerorez anyday.
Company is very professional and proficient
The stains came and there was no odor with the cleaning.
While my carpets are clean, I did not receive my ranger tickets and both your service Rep and the customer service rep thru whom I booked my appointment have attitudes that I cannot overlook. The money I spent is outrageous and I won't use you again. Very disappointed in the change of service professionalism
They did a great job with cleaning carpets. Removed and faded stains other carpet cleaning companies said were not possible. Very professional, prompt and clear communicators.
Chase was really great and professional, the stains came out better than I thought, and I didn't feel like we were being nickel and dimed.
Product does as advertised. Technician was very professional and explained the process every step of the way.
Your representative was outstanding! He was very courteous and did a great job. I have used many carpet cleaning services and your company and products is the best. Your product removes the stains and those stains do not reappear in a few weeks.
Technician was quick and efficient. Very professional
very thorough, love the promotions (free 100 feet tile cleaning)
Good results and fast
The customer service, the clean products you use, and Jaylon, the person who cleaned our carpeting.
Effective
Darwin was very professional and completed all the work very well! I would recommend him and Zerorez again!
After Zerorez service, my wife told me that we do not need to change out our 5 years old carpet.
Some of the areas are not clean. Sill had spots the cleaner did not get out. I paid almost $200 and areas are not clean.
Green
The technician was courteous and knowledgeable. We had a pet issue that was resolved after just one treatment. Awesome service. Thanks again!
No soaps
Hayden was great, my carpets look awesome. Would give him higher than 10 if I could!!!
They are effective; representative/technician Chase was very patient and helpful.
Nothing. You did a good job, especially returning to redo traffic pattern areas I was unhappy with after initial treatment.
Your representatives are very professional. Love the lack of heavy chemicals. Always seems to get the stains and smells out.
The man was polite, courteous , and explained everything to our satisfaction .
Very clean rugs and pleasant worker.
first off I was highly sastified with the service tech that did my carpets. his name is greg. not only did he do an excellent job but I recommened him specifically to my sister. her name is patti stahly. I believe you will be getting a call from her for your service. again I was very,very pleased with the work GREG did. he took the time to not only explain what he was doing but took the time to do the job right. Greg is an excellent employee and is highly recommended by me

The service is good. The carpet is very clean.