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based on 85002 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were very impressed with the quality of the carpet and couch cleaning services we received. We will definitely be using Zerorez again!
Your technician was great he did a wonderful job. Our carpets look really good. I am sorry to have to report one thing your machinery killed our grass for the second time. The equipment on the truck schorched the grass. Last time it took most of the summer to cover. Will use again but will have to address the grass problem.
The technician was excellent and the end result was fantastic.
Professional & efficient service. A great job performed every time.
Jalen was a great representative of your company. He was professional, knowlegable and took time to make certain the customer was satisfied. Thanks to Jalen!
The service was very professional
No chemicals
Joseph the tech was courteous, fast and efficient. Did a good job.
The technician Jay made sure I was happy
Your people do a great job every time . Very respectful and professional.
Part of the warranty on my carpet so I have to use Zerorez, but I also do it because the quality of service -this time there were issues. Supposed to come Friday 2-4. At 4:45 I called to ask what was happening. They said he was finishing a job and was 25 minutes away but would be coming. I had to cancel and reschedule. I had plans. If you are going to offer tile service the appointment times should be farther apart to allow for it. The young man who came on Saturday was ready to leave when I asked about the free tile service too. I also do not know how to get the 2 Rangers tockets. Heather.
I don't think you were the problem. Our carpet is aging and it just would not clean up to your normal standards. Perhaps it would help if you told folks up front that older carpet retains stains, etc. I'm actually pleased that it came out as clean as it did considering the age and the amount of time that has expired since you last cleaned it.
Paul did a great job!
Customer service, availability
Technician did a great job. My carpet had not been clean in a long time. It looks brand new
The carpets came so clean, it really made the house look great.
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We had requested our sofa to be cleaned and it still looks dirty. Needs another treatment. Please contact us to get this issue resolved. Thank you
Steve and Vivian Unger
Phone number removed
Ricardo was a true professional. He represented the company very well. I only have one disappointment. I truly cannot believe that the price difference in tile cleaning and sealing and granite counter top cleaning and sealing is $7 per square foot, even though the same machine and technique is used. I understand the psi is higher on the stone and all, but the $7 per square foot difference seems like a weasel-way to over charge the customer, thus leaving the appearance of a poor business practice through disappointing tactics. I paid 527 +tax for counter tops clean and seal, and felt like a fool doing so. I wound up canceling the appointment for my wood floors for fear of being a fool twice.
They really work!!! I couldn't believe my eyes!!! Wow!!! The technicians were extremely amiable! It's almost as if they were family! Great service! The old saying is so true.... you get what you pay for!!!! Although a bit pricey, I'm very happy I went with ZeroRez. I believe that in the long run they actually save you money. Thank you so much for helping my carpet look alive again, and for having hired such amazing young men!!! I will be a repeat customer!!!!
Did a great job
Courteous, knowledgeable technicians. Appreciate the carpet cleaning service without lots of chemicles and residue. It feels good
The technician was very knowledgeable and worked hard .
no chems
Very friendly. Had me check throughout whole process to make sure I was satisfied.
Dave did a great job! Very friendly and helpful!
The rug was dry underneath. Spots are gone and it smells fresh.
service tech is very friendly and informative. products are clean and green!
Prompt, affordable, friendly technician, but lost of all, carpets look great!
That the carpets get as clean as they do with no chemicals