Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85002 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 12, 2017 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   May 12, 2017 — Rated 10 out of 10 by Cindy Stefani Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love water only, no detergents. Also your employees are always great!

Report a concern   May 12, 2017 — Rated 10 out of 10 by Jean Peterman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin's professionalism, commitment to ensure excellent quality and his approachability was superb
He exceeded my expectations and the house was more than "move in ready", it was like NEW> I will request Darwin to come to the house I moved into to clean these rooms as well.

Report a concern   May 12, 2017 — Rated 10 out of 10 by David Shipp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book, professional service, no sales pressure.

Report a concern   May 12, 2017 — Rated 10 out of 10 by Robert Argadine Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your staff are very professional and my carpets always look amazing after the cleaning.

Report a concern   May 12, 2017 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Better cleaning than any company I have ever used. No chemicals are used and it dries really fast. Technicians are knowledgable and very efficient.

Report a concern   May 12, 2017 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service.

Report a concern   May 11, 2017 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The associates were very professional and offered good options based on the actual situation in my home. They answered questions clearly and were bery personable.

Report a concern   May 11, 2017 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look and feel clean. Friendly techs.

Report a concern   May 11, 2017 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Trevor was professional, on time and explained everything he was going to do.

Report a concern   May 11, 2017 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that Zerorez uses "green" cleaning products.

Report a concern   May 11, 2017 — Rated 10 out of 10 by Judy Rondeau Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality and professional service

Report a concern   May 11, 2017 — Rated 10 out of 10 by Sandy Neff Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every thing.

Report a concern   May 11, 2017 — Rated 10 out of 10 by fred henning Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   May 11, 2017 — Rated 7 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The guy was nosey that came out. Other than that everything was great.

Report a concern   May 11, 2017 — Rated 5 out of 10 by S.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet was left too wet. Took along time t dry.

Report a concern   May 11, 2017 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very fast, professional and great service! Did a great job cleaning my carpet!

Report a concern   May 11, 2017 — Rated 10 out of 10 by V.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You always do an outstanding job of cleaning my carpet, and your techs are so knowledgeable and thorough. Your is the best carpet cleaning company I have every worked with.

Report a concern   May 11, 2017 — Rated 9 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! Only reason I could give 10 is that my appointment was late (after the scheduled 2 hour time frame)

Report a concern   May 11, 2017 — Rated 10 out of 10 by Jesse Richter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Devon was friendly, knowledgeable, helpful and took his time making sure the job was done correctly. Our carpets look as if they are brand new

Report a concern   May 11, 2017 — Rated 9 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient running company! Confirmed appt., showed up on time and the service rep was knowledgable, friendly and did a great job.

Report a concern   May 11, 2017 — Rated 0 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your technician pushed very hard to upsell pet removal stain, etc. We know where the problems are in our carpet, we know there are pet stains. When we finally had to VERY FIRMLY refuse and he acted angry ... After he left our house we noticed a very large (FOUR FOOT SQUARE!) area that was now gray. He must have backwashed his machine or something because it was not there when he came. Also, on the stairs (which he did not clean) there were clumps of hair and dirt ... made no sense...

Report a concern   May 11, 2017 — Rated 4 out of 10 by C.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I see that the air wond broke loose dirt and some of it came out BUT i do not see why a large amount is left in the ducts to come out at a later time. After the techs left, we turned back on the A/C and a large amout of caked on debris came out of the vents onto us, the furniture and floor. I was not a fan of how my eyes felt for the next several hours with what dropped into them.

Report a concern   May 11, 2017 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrance was great.

Report a concern   May 11, 2017 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees are courteous,on time, and professional.

Report a concern   May 11, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was nice and tried to do the best job he could. Happy with the cleaning results.

Report a concern   May 11, 2017 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No sticky residue left in the carpet. It looks like new. The technician was very knowledgeable and did a fantastic job.

Report a concern   May 10, 2017 — Rated 2 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Well I heard a lot about your company on the radio and television so I thought I would give you a try. The employee that did the work was very nice
However when I pointed out several areas, high traffic areas that I felt had not been cleaned sufficiently he advised that he would get some type of product And work on the areas. He sprayed only one Spot in our computer room and advised that was all that he could do. I brought the areas that I felt needed further attention prior to him putting his equipment up. I was under the impression from your adds that your cleaning system would work on high traffic areas???

In my opinion had he spent the time and worked on the high traffic areas my wife and I would have been much happier. The service you provide should should live up to what you are currently advertising.

Report a concern   May 10, 2017 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No odor

Report a concern   May 10, 2017 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff and quality of work was great!


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