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based on 84548 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am particularly impressed with Zerorez's ability to get out stains I cannot get out. Your personnel is knowledgeable, courteous and professional.
It works and it's affordable! My carpet always looks brand new after using Zerorez!
Clean, quick and professional!
My house smelled so nice and fresh. !!
On time with a phone call in advance of the tech arrival. Very efficient - completed the job in less than an hour. Very courteous.
The carpets are clean and feel clean. There is no residue left behind.
Great customer service!!!
Corners of tiles were missed. I think there are tools out there that can be used to even do the corners. Customers pay for the full price to get fully cleaned but when they see corners left out they really have a bad feeling about the whole job. I believe zerorez can do a better job at it.
I liked that your represenitive was knowledgeable about the products.
Removed every concern and stain. Aaron is able to turn concern into trust.
I will request him next time.
I was hoping some of the stains would come out
I like how clean everything feels - both carpets and tile floors. The grout looks great!
Dave was very helpful, courteous, and forthright. I highly appreciated the attention to detail he gave. I will certainly use Zerorez again.
On time, quick and informative
The young man who did the work was very courteous and respectful and worked very hard.
One room smelled really bad. And the cleaning didn't help at all. We paid extra for the pet treatment. Paid almost $300. And it didn't help. It did for about a day. But the smell came back. If some one had a basic clean then I would recommend zerorez. But if there is a smell I wouldn't.
The tech was very informative and did great job
Paul was excellent- on time, helpful and efficient. Results were great!
Great!
Hayden did a great job & explained everything. It cost a small fortune because of the previous owners cat. We just hope it does the trick!!
Communication with the team doing the cleaning. Followup from the phone support team.
There were a couple of coffee stains that did not quite come out. Mostly happy, but wish they looked a little cleaner.
Your work is chemical-free which is safer for my animals. Also, the fork completed by Eric was exceptional!! He arrived on time, and completed the work within his estimated time frame. The best thing is that my carpet and tile "feel" clean again.
faster service and very professional
Efficient, courteous technician did a good job that met expectations. There was virtually no odor and the carpet dried quickly.
This was my first experience with Zerorez and I was a bit disappointed that they were quite a bit later in arriving than their promised arrival time. However the technician, Erick was great. Professional and knowledgeable . I will use Zerorez again because of him! Thank you Erick!
The technician was very professional and did a great job explaining everything. He quoted me an approximate time to get everything completed and he was right on the dot. Overall very happy with my service and will be a customer for the future.
The customer service of the call center was awesome! But the technician that cleaned my carpet did not really say anything at all. He did a great job with the actual carpets, but he seemed like I was a burden and he didn't want to talk to me (did not say hello or respond when I spoke to him).
Very professional and attentive.
the cleanliness of my carpets after the service
The service man you sent out was so professional and kind. He did an amazing job and in the future we want him to do our service. Carpet looks brand new.