Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 18, 2024 — Rated 10 out of 10 by Michael Ford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are very courteous, friendly, knowledgeable, professional and reliable!

Report a concern   August 18, 2024 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service, quick timing and response. They did a good job on my carpet, it looks so much better!

Report a concern   August 18, 2024 — Rated 10 out of 10 by Shawanna Young Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Answered and addressed all questions and concerns I had. Did an AMAZING job on cleaning the carpet and chairs in our church sanctuary. 🤗🥰

Report a concern   August 17, 2024 — Rated 10 out of 10 by Sonja Crawford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and effective, friendly and helpfull staff.

Report a concern   August 17, 2024 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was fast and efficient. The product is pet friendly which is a must. The carpet also dried quickly.

Report a concern   August 17, 2024 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Affordable, friendly, knowledgeable and courteous! Already scheduled for the next year!

Report a concern   August 17, 2024 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning process is very efficient and Bert the technician is great at his job!

Report a concern   August 17, 2024 — Rated 8 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

Include pre-treatment and after treatment in advertised pricing

Report a concern   August 17, 2024 — Rated 10 out of 10 by Betsy Bloodworth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every time Bill Early from Zerorez has treated my carpet for pet urine accidents,I have been completely satisfied

Report a concern   August 17, 2024 — Rated 10 out of 10 by Debbie York Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell. Worker was on time and worked quickly.

Report a concern   August 17, 2024 — Rated 10 out of 10 by F.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your team were awesome and appreciated that they informed me their process. Very professional and look forward to using them in the future. Thank you for giving me the opportunity to let you know.

Report a concern   August 16, 2024 — Rated 10 out of 10 by Lori Greer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The stuff yo disinfectant carpet from pet poop and blunt!

Report a concern   August 16, 2024 — Rated 10 out of 10 by Daniel Rankin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was awesome

Report a concern   August 16, 2024 — Rated 10 out of 10 by Mary Ertle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees were polite, friendly, and courteous
They did an excellent job on our 3 bedrooms.

Report a concern   August 16, 2024 — Rated 10 out of 10 by Pam Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I do not call anyone but ZeroRez. They are reliable, use quality products and tools, and my carpets have lasted longer because of their service. I also periodically send large floor rugs to their factory to be cleaned, and they come back looking and feeling fresh!

Report a concern   August 16, 2024 — Rated 10 out of 10 by Wanda Oden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez technicians are prompt, professional, and friendly. I highly recommend Zerorez for carpet cleaning. They have always done a great job in my home!

Report a concern   August 16, 2024 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service is professional and efficient and no toxic chemicals. Great job!

Report a concern   August 16, 2024 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and conscientious!

Report a concern   August 16, 2024 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication
Knowledgeable technicians…especially Tristan

We’re hopeful that our service will solve a problem.

Report a concern   August 16, 2024 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your the best !!!!

Report a concern   August 16, 2024 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You could tell the carpets were clean when they finished

Report a concern   August 15, 2024 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So easy, no heavy fumes, dried quickly, and yall did a great job getting up stains

Report a concern   August 15, 2024 — Rated 0 out of 10 by T.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed when the additional $25 fee was added to my service at the end of my transaction. At no point had this fee been mentioned during my initial call or the call to confirm my appointment! Even when I asked the rep at the time of the confirmation call, why the fee was more than the $109+tax, she mentioned that due to the condition of my carpet at the time of service, factored into the fee at that time, until the service was complete. It took me two phone calls before someone replied to my question concerning the fee, and then when they did they said they would have to play the call back to see if the person, whom I spoke to at the time mentioned the fee.. Which they didn't!! I am waiting on the manager at this point to return my call, because I want to her the phone call myself to verify, she told me.

At this point I will not be using your service or recommending anyone to you, due to your dishonesty in adding additional fees without letting the customer know!!

Report a concern   August 15, 2024 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ease of scheduling service worked out perfectly for my schedule.

Report a concern   August 14, 2024 — Rated 10 out of 10 by Fay Adamson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt arrival, easy estimate, personable technicians. Spotless carpet. Great service.

Report a concern   August 14, 2024 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technicians were prompt, courteous and very efficient. Charles and his partner were very friendly and my four rooms and a hall were clean in a little more than an hour. I am a repeat customer and I'm sure I'll be calling Zerorez again!

Report a concern   August 14, 2024 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice job....

Report a concern   August 14, 2024 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Coffee stain in dining area not removed and when I called about it , the woman who answered the phone said it would be an additional charge of $75 for tech to come out and treat stain. Why didn't he do that when he came out originally. I had pointed out the stain to him before he began. Terrible customer service. Won't be using this company again.

Report a concern   August 14, 2024 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service man explained everything really well and did a great job.

Report a concern   August 14, 2024 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your great customer service and tech professionalism.


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