Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 26, 2024 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service guys are very professional and we continue to feel they do great work.

Report a concern   August 26, 2024 — Rated 0 out of 10 by M.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The stains were still there. The stairs looked no different before or after. It was a vacuum cleaner not carpet cleaning.

Report a concern   August 26, 2024 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s really clean when finished. Mario Castillo was very knowledgeable.

Report a concern   August 25, 2024 — Rated 10 out of 10 by Camesa Porter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great
Work
Professional guy that came out.

Report a concern   August 25, 2024 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are pleased with the results. The technician was prompt and courteous.

Report a concern   August 25, 2024 — Rated 5 out of 10 by B.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The edge of the one square has the dirty water and was suctioned good so it left stains on one of the seats. I couldn’t tell until last night after the sofa was dried. Other than that the person cleaning it was very nice to me and I tipped him $15 but again I couldn’t tell that there was a water stain until it dried. I’d like someone to come back and clean the water stain from the edge of the one pillow please. I can upload the picture

Report a concern   August 25, 2024 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great overall job, good price, great service from employees that arrive .

Report a concern   August 25, 2024 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, fast, friendly and no crazy upselling.

Report a concern   August 25, 2024 — Rated 10 out of 10 by Sue Collins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work by wonderful professionals. You always make our rugs look almost brand new! Thank you so much!

Report a concern   August 25, 2024 — Rated 10 out of 10 by Mary Krogh Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The attendant was prompt and very knowledgeable. My carpets look great.

Report a concern   August 25, 2024 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prices was clean and simple. We have liked the fact that there were no odors or chemicals smell involved in the cleaning process.

Report a concern   August 25, 2024 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The no residue left behind. The tech was very professional and knowledgeable. The whole cleaning process could use a stronger fresh scent left behind . We didn’t smell anything after cleaning????Some Customers want to smell a bold fresh clean scent after carpet cleaning.Just a suggestion!!!!

Report a concern   August 24, 2024 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything that was being done was explained with detail. They answered all my questions.

Report a concern   August 24, 2024 — Rated 0 out of 10 by H.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Wasted hours of the day having to coax a disrespectful tech to do his job, and convince management to prioritize customer service over their internal meetings. Difficult to talk to managers because they had “meetings”, meanwhile the tech spoke to managers before he left property and was later told to come back by another manager.

Report a concern   August 24, 2024 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alberto was a very hard worker and did not pressure me for add ons. He was very concerned that I approved of his work in each of the areas he cleaned.

Report a concern   August 24, 2024 — Rated 10 out of 10 by Debbie Sparks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kept me informed of arrival time. Carpets look beautiful again. Good value.

Report a concern   August 24, 2024 — Rated 10 out of 10 by Rhodora Sanchez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very punctual and very professional, great job 👏

Report a concern   August 24, 2024 — Rated 10 out of 10 by Rhodora Sanchez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very punctual and professional, great job 👏

Report a concern   August 24, 2024 — Rated 6 out of 10 by J.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was dog urine in the master bedroom. I paid $300+ over the basic price to treat and remedy the problem. It smelled and looked good when he left yesterday afternoon. Today, the urine smell is still there and we are significantly disappointed.

Report a concern   August 24, 2024 — Rated 10 out of 10 by Mary Mahler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician Bobby did an excellent job. He was very professional, helpful, and refreshingly proud of working for Zerorez!

Report a concern   August 24, 2024 — Rated 10 out of 10 by Gary Carlton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean floors after service.

I never received my Texas Rangers tickets that were promised though.

Report a concern   August 24, 2024 — Rated 10 out of 10 by Kristie Blumenschein Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Even their base service is a miracle worker.

Report a concern   August 23, 2024 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The promptness of the tech responding ...same day! George was great!

Report a concern   August 23, 2024 — Rated 0 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Air duct cleaning is very expensive. Extremely high quote for sofa and rug cleaning. They change pricing every day. Unreliable and not trust worthy.

Report a concern   August 23, 2024 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling
No chemical odor
Good results

Report a concern   August 23, 2024 — Rated 10 out of 10 by H.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had my carpet cleaned and my kitchen floor grout cleaned and the service was exceptional! Everything looks so good and my tech, Jesse, did a great job. I would highly recommend Zerorez for anyone needing cleaning services.

Report a concern   August 23, 2024 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Buddy was punctual, polite, efficient and did an excellent job!

Report a concern   August 22, 2024 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your products are good. They got my carpet and tile clean.

Report a concern   August 22, 2024 — Rated 10 out of 10 by Hassan Aenehzodaee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job very fast on response to calls and help full

Report a concern   August 22, 2024 — Rated 10 out of 10 by C.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning technician was punctual, courteous, and professional. He was patient and answered all my questions thoroughly. He did an excellent job in deep cleaning my carpet and the end result is beyond my expectations. I highly recommend Zerorez, and I will be a happy return customer.


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