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based on 83378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough, polite, and efficient service from Jose.
Thank you for listening to my concerns about my recent carpet cleaning that did not go as well as it should have. Thank you for scheduling a retreat, and I appreciate the tech (Jeff) who was thorough and knowledgable.
Courteous & Efficient Tech taking care of the cleaning. Hope he can return when we schedule cleaning again. Many thanks!!
Fella had a hard task ahead of him. Accomplished it with verve and vigor. No complaints.
The estimate was misleading. Final invoice was $100 more than excpected.
The cleaning was excellent. I like that it is chemical free.
Carpets feel clean and non-residuey after they dry. (Is that even a word?)
Timely and they explain everything that they are doing. I have used them twice. I foster dogs and when I have puppies I need them out as soon as the puppies get adopted.
Everything and cleaning person is great
Your employees are consistent -really like Jesse’s work .
Love the Pet Extraction -really works !
Professional, considerate conduct of technicians. Cleaning done is a very timely manner.
Checked the carpets later, it didn’t seem clean as expected and also the charges were way too high compared others..
On time, in and out, quick drying. Best service I’ve had in a while.
Great attitude and Nice job on my carpeting
Timely service , very professional
Great customer service
great customer service! always see a huge difference after my carpets are clean. appointments are usually very easy to get. The technician calls ahead of time to tell you when he will be there. I like that no chemicals are used. Carpet is the only thing I've had done, but I've been a customer for about 10 years. The prices for carpet cleaning are affordable.
My technician was very nice, and did an excellent job! I'll request him next time.
I had the upholstery cleaned on a chair. It looks brand new and dried in a couple hours. There is not funny smell either.
Our tech, Julian was very helpful! He was on time, kind respectful of our home. He said understood the problems we were facing in a situation of dirty renters and he got it smelling fresh and it was hassle free on my part!
Technician couldn’t get equipment to work. Finally, after 2 hours, you sent someone else out to help the first guy. When wet, the carpet looked ok, but as it dried, the stains came back and now it looks worse than before.
Ever since our carpet cleaning we’ve been finding these little black bugs in our home. I’m not sure if they are carpet beetles or something else but we had never seen one until that day. So very strange.
The individual who came out to service my carpets was extremely professional and straight to the point. 10/10 would hire again and would ask for himself.
This appointment was for a church - a couple of nursery rooms. Zerorez has cleaned my carpets at home a couple of times and they were the first service I thought of when this need came up.
Our cleaner (Jesse) was punctual (even early!). He explained what he would be doing and answered several questions I had about the process.
Following the cleaning, the carpets looked wonderful - several stains I had noted came up completely. One thing I have noted about Zerorez is that the stains don't tend to come back, and the carpets seem to stay clean longer - I think because there is no chemical residue left behind to attract dirt.
We're very pleased and would recommend Zerorez without hesitation.
They were professional and Javier was great!!! They were in and out in no time and cleaned up after wards.
The technician was very knowledgeable and did a thorough job. Our house smell fresh and the couch looks almost new!
Noticeable results
Technician was affable, knowledgeable and efficient. Communication was exemplary. We had several spots on the carpet and the cleaning results were excellent
Carpet came out very clean. So glad to have it done.
I like the service technician who cleaned the carpets. I am aggravated by the fact that zero rez needs to charge extra to get smells from pets out of the carpet. It's crazy for me to spend $220. For three areas plus the stairs and not get 100% odor free, clean carpets. Too much nickel and dime when others can get it done without charging extra.
The young man who did the work was very personable and worked very hard.