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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks great and the tech was professional, knowledgeable and courteous.
Technician did a very good job.
There was a residue left on my tile floors when they dried. That was surprising.
Leaves carpets fluffy
Technician gave us amazing service! Very informative and had a serving attitude.
came on (early actually) efficient and friendly service tech. Gave me feedback and recommendations but did not make me feel obligated. The carpet was clean. Enjoyed the experience. Thank you.
very professional and through...
No residue or wet carpets
I've used you for years and not had any issues. This time I had to have you back out because of dirty carpet. We have no kids in the house or pets.
Roberto did an amazing job, The carpets look wonderful. I’ll always request him.
Unfortunately, the spots are already back after drying and I paid extra so it’s a real bummer
We were first-time customers and were very pleased with Zerorez! It was easy to get an appointment, and they serviced us quickly. The service technician (William) was very professional and helpful. He did a very thorough job cleaning multiple rooms, stairs, and a hallway. He was able to get out beverage stains for our heavy traffic hallway and refreshed and lifted the carpet on our stairs.
The whole process was great.
Paul and Charles were extremely helpful and professional. They walked me through all my options for our new home and were so polite. I requested them to clean our old home as well. I was grateful they were able to accommodate our request and service both. I would highly recommend them! Fantastic customer service!
It works!
There was a stain that they could not get out but I’m not sure how much he tried because my aunt got it out so I feel like we spent a lot or money to not have the stains removed
The thing I wanted cleaned the most was a walkin closet that a repairman had dripped rust water on. it was a new carpet. Zeroez charged $45 to use a spot cleaner and it looked horrible when it dried. Orange spots everywhere. Way worse then before they came. I cleaned it with hydrogen peroxide and it looks better. I also had them clean two area rugs. The 5x7 looks as if it wasn't touched. HUGE waste of money there. I can't use it. The other bedroom rugs that were cleaned were fine, they are old so I wasn't expecting the dirt that shows the traffic pattern to be cleaned. Not too impressed with the Zerorez technology. The guys that came were very polite, one was a trainee. It's just that the carpets didn't look clean after they dried.
Timely arrival, communicated options and plans thoroughly, allowed me to view captured water. Yuk! lol. Bobby J was professional and efficient.
great service - quick, friendly, and did a great job on my rug
I had a spot in the living room, that after drying spot just kinda looked wet down and smeared but didn’t remove stain
I hope Zerorez recognizes what a valuable asset it has to have Triston. He is professional, hardworking, pleasant and takes no breaks. Our house was an absolute disaster and he didn't blink an eye...he got right to work and what a difference that cleaning made! We will certainly ask for him the next time our carpet needs cleaning.
I've been using Zerorez for years!
Our technician, D’ Angello L, was very professional and courteous. He thoroughly explained the process to my husband and called us when he finished so that my husband can go check everything before he left. We are very happy with his service and will definitely use Zerorez again!!
I really liked my technician Julian Avila. He was very professional, friendly, communicative and thorough. He did a great job in my carpets.
Scheduling an appointment was quick and easy, process took no time at all and rugs look great!
Great customer service! Loved my cleaning!
Our technician was great and did a high quality of work. He was very knowledgeable and polite.
Jay the tech was very knowledgeable and did a great job!
The technicians are very courteous, friendly, knowledgeable, professional and reliable!
Diamond was awesome! He did a good job of explaining the process and information. The prices were steep especially for the area rug, but it looked great when it was completed.