What our clients think of us!

Our carpet looks like new after every visit from zero Rez

Thorough and friendly technician

Jay was very professional and did a good job.

How fast it was!

The technician was professional, clean and quick.

I had a scheduled appointment with the company between 2/5 pm but yet I was called at 10 am, then texted and called at 11 am, and then called and texted again at 12 pm asking if they could show early for my appointment. I wasn’t available for those times and I had to keep reiterating the same information to three different men. I told the manager or operator at the company that I felt harassed and wanted to cancel my appointment. They said that they apologize and would get someone out between my scheduled time but I was never called back to confirm that someone else was coming because the original tech was sent home early. My husband had to get involved and get someone to come way from Carrollton Texas to clean our carpets. It was absolutely unprofessional how we were treated and we were only offered 10%off which was about $28 off of $300. I was stressed and upset at the harassment and felt like I was being rushed because I’m a woman. I understand people wanting to be off Saturdays and getting off work early because of other obligations but this was super unexpected from a company that is heavily advertised on kid kraddick morning show. Sadly disappointed. Won’t be using them again. The tech that did show up did a good job but he wasn’t very talkative about the process and didn’t do the free air vent inspection listed on the receipt. Do better guys with whom you hire to represent your company all around because it definitely starts at the top of the chain.

My carpet in my master bedroom and bedrooms look great. But my couch, which was the most expensive didn’t get done properly. I feel like for that price I shouldn’t still have stains ( that I can take a rag to and get out). It has dark and light spots on where it was done and what was skipped. Also, my couch now has a dirty sock smell to it.

I've used your carpet services for several years. The service/work is always phenomenal and the technicians are amazing, very knowledgeable. Jay and Kevin were very pleasant and organized. Jay explained the process before cleaning even started. He recommended additional service for a difficult stain in one room. He gave us options/cost on the services to choose from. We really liked this approach. The stain was removed and the carpets in all four rooms look outstanding! We also mentioned service for our wood floors in the future. We will be contacting you all again. Great work! Thank you again and again!

Accommodating with scheduling, promotions and friendly techs. They always do a good job!

My technician Robert was courteous and professional. He was very experienced and noticed a spot we didn't even know was present and removed. We have used the company for years with great success and satisfaction.

The techs listened to each and every concern I had and did even better than I would have expected. Next time, I want the same techs!

I like that you don’t use a lot of chemicals.

The carpet looked fine when the person left and slowly over the past week the spots have returned. This feels like a scam.

The 2 people that cleaned my carpets did a great job and my carpets look really clean!

He his job and did it efficiently.

I like the professionalism of the company, the employees, and the service. I also like the products they use to clean the carpets, and I am pleased they are safe for children and pets.
Fabian did a great job cleaning my carpets, and the cost was fair and reasonable.

My carpet cleaning final product looks awesome.

I want to give a shout out to your employee, Fabian Chapel. He is very dedicated to do a great job, explained everything to me and sincerely was here to help my carpets look great. You have an honest, hard working employee whom I recommend for a raise!!!

Name removed
1609 Fife Hills Dr
McKinney, TX 75072

Service

Great attention to detail. Looks terrific, best I have ever had done before. Our house smells fresh. If you're looking for a better clean try Zerorez. I used Stanley before and their is absolutely no comparison.

Quality work

Reliable

We were happy and had a great experience with our house cleaning. I can not remmeber the gentleman's name but he was very good at recommending to me, showing me results as he went, and making sure we were satisfied with the overall service.

The tech seemed to have equipment issues. Carpet was not clean as usual

Carpet is clean and smells fresh!
Alberto was very up front and honest.
He did an excellent job for us on some tough areas.

Good hob

Did not clean like shampoo Left carpet soggy didn’t like it

The associate who came out to perform the service is exceptional. He was very knowledgeable, set our expectations, and over delivered with results. Thank you again !!

I had my home treated for pet stains and all that went very well. The technician was wonderful and the carpets looked amazing. However, the following week the pet odor kept getting stronger - to where I can't even sleep in this room comfortably. When I called to see if I could use the 100% satisfaction guarantee, I was told that I would have to upgrade to the $75 per square foot deep clean. I understand that this step might be in my future, but in my mind, I was dissatisfied with the outcome of the original cleaning, so I was expecting you to honor the 30 day stipulation and come re-clean the area.

Your representative was very nice, dressed nice and didn’t waste time getting to work. My rugs look great and the whole process was easy.

Great job.