Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84021 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2017 — Rated 9 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is friendly and fast.

Report a concern   May 16, 2017 — Rated 10 out of 10 by Joe Freeman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech did an amazing 😉 job

Report a concern   May 16, 2017 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great he did a great job.

Report a concern   May 16, 2017 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly knowledgeable staff

Report a concern   May 16, 2017 — Rated 8 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

I loved my service tech but it seemed like everything was an "add-on" so it turned out way more expensive that I expected. Still great results!

Report a concern   May 16, 2017 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and easy. The tech was super nice.

Report a concern   May 16, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very good. He was able to remove stains that we weren't sure could be removed. He did a wonderful job.

Report a concern   May 16, 2017 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on time, it was quick and carpet was clean.

Report a concern   May 15, 2017 — Rated 10 out of 10 by Jeff Cole Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen that serviced my home, was extremely respectful and did a fantastic job. We truly appreciate the job that he did.

Report a concern   May 15, 2017 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets always look clean and the techs are very professional

Report a concern   May 15, 2017 — Rated 8 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was to receive the special 3 rooms, 100 feet of tile and $100 gift card. Just a little disappointing to find out they could not do the kitchen because it was not stone? Awesome job on carpet. But need to clarify when customers calling and expecting it

Report a concern   May 15, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything

Report a concern   May 15, 2017 — Rated 9 out of 10 by Richard Saunders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Don't know because we have not gotten our carpet back. Liked your employees Carlton and Tristen and you came highly recommended by our plumber.

Report a concern   May 15, 2017 — Rated 9 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the promotional prices

Report a concern   May 15, 2017 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They made sure I was satisfied, and I ddefinitely was.

Report a concern   May 15, 2017 — Rated 9 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly, informative and customer first service. Not overly pushy to up sale us after we made a decision. Honest and good quality work.

Report a concern   May 15, 2017 — Rated 10 out of 10 by W.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that everything is clean and professional. Hayden was friendly and knowledgeable and very honest when answering my questions.

Report a concern   May 15, 2017 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly customer service and superior products.

Report a concern   May 15, 2017 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, friendly service. No harsh chemicals. Excellant prices.

Report a concern   May 15, 2017 — Rated 9 out of 10 by E.F.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rug looks better

Report a concern   May 15, 2017 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The worker was on time..professional and VERY polite .

Please do not share my name or Email address with anyone.

Report a concern   May 15, 2017 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals!

Report a concern   May 15, 2017 — Rated 10 out of 10 by V.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No horrible smell.

Report a concern   May 15, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good service.

Report a concern   May 15, 2017 — Rated 10 out of 10 by Kelly Merola Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very good. I wanted to make sure we said something great about him. He was very positive and made us feel like he wanted to do a great job for us and for us to be happy about his and your services.
The price was a little steep but our floors do look great.

Report a concern   May 15, 2017 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE SERVICE WAS EXCELLENT, ARRIVED ON TIME, EXPLAINED PROCEDURE, FINISHED ON TIME.

SAFETY = NO TOXIC CHEMICALS OR RESIDUE LEFT BEHIND JUST CLEAN CARPETS.

Report a concern   May 15, 2017 — Rated 3 out of 10 by B.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the service agreement included 100 square feet of tile cleaning which was not provided. I set up the agreement over the phone but was unable to be present as service was rendered. My wife did not realize the tile service was included so she was satisfied with the cleaning and signed off on the invoice. However, there was no excuse of the technician not to conduct the service. We had house guests over Saturday for my daughter's graduation celebration and it was an embarrassment. I need to speak to management!

Respectfully,

Name removed Phone number removed

Report a concern   May 15, 2017 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My Technician Eric was very professional and have great recommendations on how to keep my carpet clean throughout the year until my next professional cleaning.

Report a concern   May 15, 2017 — Rated 10 out of 10 by Sharon. Rankin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that your technicians know what they are talking about and the efficient way they are in and out in a short amount of time. My carpets look great!

Report a concern   May 15, 2017 — Rated 0 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tile in the master bathroom shower is not noticeably different than before zerorez treated it. It looked good and clean when the tile was wet, but dried showing the same residue as before the treatment. Stains on the master bathroom floor tile also remain after the zerorez treatment. I was convinced by the zerorez technician to seal the tile and now regret that decision as I do not know now how I will get the tile clean. What's the likelihood you all will remedy this situation?.


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