What our clients think of us!

Your staff. Joe the cleaner was excellent.

Your tech, Justin Watts, always does a super job! Very conscientious and someone you can trust. Thanks!

They showed up when they said. The service man did not try and "up" sell me throughout the visit. The prices were as advertised when I called and made the appointment. There were no hidden fees that came out at the end. There was no magic water or other chemicals used. It was all natural. The service man was very nice, friendly, and customer service oriented.

Torrance was awesome. Very professional and detailed! I love Zerorez!

Keymon was great!!

Good service. Will use again.

I am employed with a service orientated business as well and understand the importance of feedback when there are shortcomings with services provided. How else can you improve your processes if you don't know about your shortcomings.

1. Zerorez is somewhat misleading, thought cleaning process was different from usual steam cleaning. ( Was not explained prior ).

2. Upholstery cleaning quote provided was not detailed as to ability of removing stains completely due to material being cleaned then expecting payment for failed expectations not being met from customer. If technician is not familiar or experienced with upholstered materials to be cleaned he should explain this to clarity for customer expectations instead of giving reasons why stains were not completely removed after the cleaning process and not place the blame on customer for not showing all the stains. Technician should have inspected this himself, then quoted price and disclosed the possibility of not removing all stains completely and then ask if customer would like to proceed. I completely understand that there are stains if neglected over a period of time its a toss up rather or not the stains can be completely be removed.

3. Scheduling is very important ,your courtesy call 30 minutes prior is a positive process but if the arrival time of technician is 30 minutes after said arrival time is an issue. Hold your technicians accountable for on time arrival.

4.You may consider creating a Field Supervisor positions to meet with customers to ensure that their expectations were met and that all protocols established by Zerorez has been met to customer expectations during the actual cleaning process.
An individual that has tenure within your company that has experience from the beginning, who has actually cleaned carpets and upholstery. This position itself will improve your surveys scores and elevate Zerorez marketing position within the social media market relating to reviews viewed on your website.
I doubt any of your competitors are proactive in this area.

5.Educate your technicians.
Train them in customer service.
There is always customer anxiety when a service is to be provided in the home.
Walk the customer thru the process before starting the service. Point out any areas of concern and get a feel for customers expectations. Notate any visuable problem areas.

Your email inquiry is on point.
How did you disappoint and make things right. Daily Field Supervisor visit every schedule will reflect how well your technicians are following Zerorez protocol.

Thank you for the opportunity to provide positive feedback for your company.

Cordially,
Name removed
Phone number removed

Carpet feels brand new! All pet odor and stains are gone. Our technician was friendly and efficient. Will definitely use again!

Technician that came out was excellent! We really liked the way our tile looked when it was cleaned. I have tried to clean it with grout cleaner and did not get near the results that your service provided. Will use again in the future!

Clean with hot water

Carpet wasn't too noticeably better

They are very prompt and uses chemical free products. I feel confident knowing there are no adverse chemical vapors in my home.

The technician, Justin, was very thorough and extremely knowledgeable We ate very satisfied with the cleaning and the air quality now.

The fact that you use fewer chemical, and the carpet dries faster.

They arrived on time, removed all of the stains from my carpet to make it come alive again, and it didn't take all day. After they clean my carpet it makes me forget for awhile that I want hardwood floors.

Have your telephone personnel more knowledgeable about the business while closing a sale, and you need some kind of fresh scent after a cleaning.

Great services ! Tech new what he was talking about . He was all about the business , no play . Couldnt believe the results . Carpet looked amazing. I was really impressed!

Products are pet friendly.

Our technician was GREAT!! Friday at 5:45pm and he was very patient and timely with our cleaning. Highly recommend and will be a customer for life!

Great service

Our technician did a fabulous job. He was very thorough in his work.

Tech was pleasant, efficient, and arrived within the allotted window. I liked the fact that they were able to fit us in in such a short time

Very good quality and dependable

The technician did a thorough job and was extremely polite.

The zero smell of any chemicals is a big plus for me specially with a little girl at home

Devin did an outstanding job on our carpets! He was friendly and professional and explained what he was doing every step of the way. He also asked us to inspect the cleaned areas to ensure it met our satisfaction. I would highly recommend him and Zerorez to my friends and family!

The service was great and the technician was very thorough and professional.

I have used zerorez 3 times. I had a great experience 2 out of e times. The young boy that came this last time was done quickly and did not care to satisfy the customer. He was more interested in getting out of my house since it was the end of the day.

The material you use to clean our carpet did an excellent job!

The young men did a great job. They were super pleasant and very nice to boot.