Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84019 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 21, 2017 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All wa great as usual. Easy to set up an appt. Carpet tech always professional and helpful!!

Report a concern   June 21, 2017 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly efficient staff, good price. 10 out of 10

Report a concern   June 21, 2017 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean my carpets look and feel. The staff is very polite and professional.

Report a concern   June 21, 2017 — Rated 10 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your techs are hard working and do a great job.

Report a concern   June 21, 2017 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. Excellent results.

Report a concern   June 21, 2017 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was friendly and prompt, informed me of quote before service and in what order he would proceed so i knew where to avoid. Would use again, floors look great!

Report a concern   June 21, 2017 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin was informative and completed the job with excellent results

Report a concern   June 21, 2017 — Rated 10 out of 10 by P.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You'll made our dirty carpets like brand new. We appreciate the work of the individual who came out.

Report a concern   June 21, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the service and the technician that serviced our carpet cleaning. He did a very efficient job.

Report a concern   June 21, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was just as advertised clean, fast and courteous. He was a very nice man. It was raining and he went to great lengths not to get my hardwood floors wet or muddy.

Report a concern   June 21, 2017 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a fabulous job and it looks so nice. They were even able to get out the glue stains from a bathroom remodel. They were extremely courteous and polite and worked very hard to make my carpet look nice and clean.

Report a concern   June 21, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very pleased with our service and will request Wes again!

Report a concern   June 21, 2017 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I will definitely be calling you guys again! The service technician was smart, friendly, and experienced! He made things very easy and explained every step of the process! Before I knew it, he was done and everything looked awesome!

Report a concern   June 21, 2017 — Rated 10 out of 10 by C.A.T.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who came to clean the carpet did superb work. In addition to doing the excellent cleaning of the carpet, he was very trustworthy, respectful, and did nothing more than working on the carpet and carefully removing all of his cleaning devices (no texting or iPhone playing).

I would recommend that Zerorez gentleman to everyone!

Report a concern   June 20, 2017 — Rated 8 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

Surprised that this carpet cleaning appt only took 20 minutes from start to finish.

Report a concern   June 20, 2017 — Rated 5 out of 10 by C.A.T.U. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Floor cleaning I would recommend. The gentleman who came did an excellent job and was very polite and kind.

Air vents I will never recommend. I sent an email about how disrespectful that was and received no reply. Perhaps you've received this reply from many other people...

Report a concern   June 20, 2017 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Other than the fact that the door to the guest bathroom was not closed when the carpet was being shampooed and there is a dirt strip, we will have you return from here on.

The tech was kind and willing to go over any spot that I felt needed a little more "elbow grease."

Report a concern   June 20, 2017 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, good value, and positive results

Report a concern   June 20, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Julian was my technician and he was very friendly, informative, patient and caring regarding my concerns. Will request him again in the near future.

Report a concern   June 20, 2017 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That there are no soaps or detergents

Report a concern   June 20, 2017 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Who doesn't like clean carpet? The fabric protectant applied will hopefully help our carpet in the future.

Just makes me feel my house is cleaner.

Report a concern   June 20, 2017 — Rated 2 out of 10 by P.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Trying to change quote and charge extra once arrive on site.
Hate that practice- can't believe still trying to pull that trick.

Report a concern   June 19, 2017 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have found the work very good. Also I think it's fantastic that your technicians are also very
Prompt

Report a concern   June 19, 2017 — Rated 7 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing between me and spouse. Did a great job.

Report a concern   June 19, 2017 — Rated 9 out of 10 by F.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was quite pleased with the cleaning of my carpets

Report a concern   June 19, 2017 — Rated 10 out of 10 by Margaret Herrera Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job made carpets look an smell better

Report a concern   June 19, 2017 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

When you use the proper machine on a carpet that was stained with mud and dog urine and it was bad. It comes out so clean. The technician was very knowledgeable and explained very clearly.
We have been with you for years and we will not use anyone else.
Thank you Zerorez.

Report a concern   June 19, 2017 — Rated 10 out of 10 by D.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I don't remember the name of the young man who cleaned our carpets but he has been the best worker you have sent to us. I want him to return the next time we order a service. He was fast, professional and courteous. Maybe he should be training or managing workers because he has the customer service part down.

Report a concern   June 19, 2017 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process for cleaning carpet works!

Report a concern   June 19, 2017 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!!


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