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based on 84019 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No
I am pleased with service. Technician did a good job and answered questions and performed the service well and in a timely manner.
Service tech was great. Very thorough on cleaning and very polite.
Got the dirt out, and sanitized as well. Good job !!
Very friendly technicians!
The tech went above and beyond to pre spot and take extra care of the carpets. He was very knowledgeable and helpful.
Fabian and Jalen came out to my house. They were extremely careful not to damage my furniture or walls. They wanted my feedback as soon as a room was done and if I was not satisfied, they were happy to do it again. I was TOTALLY satisfied and they did not need to redo anything. As they were cleaning my carpet, all of the soapy chemicals from my last carpet cleaner was coming out. I will definitely use them a again. Just be sure to realize that anything you add on exceeding the special that is being run is a bit pricey, but I didn't mind paying it because they did an awesome job!
This was the second time for me to use Zerorez and once again they did not let me down. The service tech was excellent and explained every step of the process. I will use them again when necessary and will recommend (I did just a few minutes ago) to all my friends and neighbors. Thanks for being so professional. Name removed Freed
Carpets cleaned better, stay cleaner longer, and customer service better than previous companies used. Technician Key was courteous, professional, knew his product, and answered all of my questions.
My carpet looks worse than before it was "cleaned".
I sent pictures and an email and got no response. I'll be calling in the morning!!
The products are clean and the whole house smells great.
Great work. Really made a difference
Carpet looks great. The man was very nice and thorough.
Our technician,Tristan, did a fabulous job. We were not at the house, and he texted me several pictures to show me the stains and condition of the carpet. The extra communication was greatly appreciated! We will definitely be using y'all again! 😊
Ricardo was very well mannered and so helpful about explaining what he was doing in cleaning my carpets. He also said they could do my area rugs and he did an awesome job!
I would recommend him and Zerorez and would want Ricardo to clean my carpets the next time I have them cleaned. thanks, Name removed
The process does not leave the carpet feeling stiff or smelling of chemicals.
I was given a quote over the phone and after the technician had already done have the job he then tells me another price which was double the amount I was given over the phone. I am extremely disappointed because I ended up only getting the carpets cleaned when originally I was going to have the carpets and tile cleaned.
The value proposition.
No residue
still see some stain marks on carpet in some areas. Men tried to upsell like 3-4 times during the visit - that was annoying -
It works
It got the carpet really clean
I love the fact that they are "green". The man who worked my carpets did a wonderful job and was easy to work with.
Great job - on time, efficient and technician was very personable
Excellent.
Your representative was very professional and personable. The carpet felt clean not sticky.
Excellent
Carpet seemed like it could have gotten cleaner. The guy who did them was very nice.
Staff is amazing and love the product.
Technician was respectful, helpful and courteous. The Value and quality of the service exceeded our expectation. Love love love how clean our carpets are we will definitely refer and be a loyal customer.