Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84019 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 1, 2017 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez came to my house when they were scheduled, and my technician was knowledgeable and professional. I will definitely use their service again.

Report a concern   July 1, 2017 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Their technicians are knowledgeable and useful . The technician was able to answer all of my questions. He was very friendly and careful.

Report a concern   July 1, 2017 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech, Edwin, was thorough, friendly, did a good job in a timely manner.

Report a concern   July 1, 2017 — Rated 10 out of 10 by W.B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There are no chemicals used and left in the carpet. The gentleman that cleaned our carpet and tile was very courteous.

Report a concern   July 1, 2017 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was so nice and helpful with out being pushy!!

Report a concern   July 1, 2017 — Rated 10 out of 10 by R.H.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used Zerorez for year....always does an excellent job!

Report a concern   July 1, 2017 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite and professional.

Report a concern   July 1, 2017 — Rated 0 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Came in advertising 3 rooms for $99. Let charging me $1,400. Had an expectation that the service would actually cost me somewhere around $500. Not nearly 3 times that much.

Very disappointed.

Report a concern   July 1, 2017 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products are clean and effective.

Report a concern   July 1, 2017 — Rated 8 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

This is the first time I have been dissatisfied with Zerorez. I had them back out again and the guy said it could be just wear and tear instead of dirt. He went over it again and funny, it was removed! My carpet is only about 10 years old and there is only 2 in my family. They advertise to remove "even paint" from your floors and so they always have and they have not tried to convince me it was other than soil on the carpet. He was very nice and the rest of the house looks very nice and I did not like to have a second one come out, but it was dirt and it did come out. Both guys were very nice. Thank you.

Report a concern   July 1, 2017 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked great after being cleaned and even better the next day. The technician was very helpful, knowledgeable and profressional.

Report a concern   July 1, 2017 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

its suppose to be good deep down cleaning with un harmful chemicals.

Report a concern   July 1, 2017 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service.

Report a concern   July 1, 2017 — Rated 10 out of 10 by M.K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and thorough.

Report a concern   July 1, 2017 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The way my carpets look after a cleaning

Report a concern   July 1, 2017 — Rated 5 out of 10 by M.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had wet spots that required towels and 24 hours to dry.
Was not the same level of Service as our 2016 cleaning

Report a concern   July 1, 2017 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very hard-working Young man . I only wish all companies work that hard to make sure that your house was clean when they left.

Report a concern   June 30, 2017 — Rated 0 out of 10 by D.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I always hear of the commercials and how great Zerorez is but I was not impressed with service or quality of the cleaning for the price. The technician was super nice and professional but from listening to previous reviews and radio ads I thought Zerorez was supposed to be the best but it was not. The property that I had cleaned was not my property. It was a rental that I had to turn in keys for today. I hope that the cleaning was good enough from them to where they don't keep any of my deposit. I cleaned the entire house and painted just to be sure everything was cleaned only to be unhappy with the quality of Zerorez. I am not sure how you can make things right since it's not my property and since I don't live there as of tomorrow. I usually buy carpet cleaning services from Groupon but I read some reviews that said they wish they had used someone like Zerorez instead. So I went straight to Zerorez and was disappointed with the quality and the $163.46 bill. It didn't seem like any of the high traffic areas were cleaner than they were before y'all came out. I was hoping that my family and I had a new carpet cleaning company to use for the future but now I'm not so sure.

Report a concern   June 30, 2017 — Rated 8 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Way too expensive

Report a concern   June 30, 2017 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employees are very professional and know what they are doing. I am always happy with the results. Trent extended the life of my 25 yr old carpet. Thank you.

Report a concern   June 30, 2017 — Rated 10 out of 10 by M.A.H.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That there are no harmful ingredients.

Report a concern   June 30, 2017 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Theservice representative was very competent and cheerful. I like the way that there does not seem to be residue on my carpeting

Report a concern   June 30, 2017 — Rated 9 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have a white carpet it the system they use is the best for my carpet

Report a concern   June 30, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pricy but feel like the carpets and couch were well cleaned by courteous and professional technicians

Report a concern   June 30, 2017 — Rated 5 out of 10 by E.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpets in areas were still dirty. Tried to point this out to the cleaners but they were convinced it would look better when dried.

For $300 I expect a clean carpet.

Report a concern   June 30, 2017 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technician, thorough cleaning, answered all our questions.

Report a concern   June 30, 2017 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job! The carpet hadn't been cleaned in over 13 years, had pet stains, and came out looking incredible.

Report a concern   June 30, 2017 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I particularly like the floor scrubber. The men were very informed about their jobs.

Report a concern   June 30, 2017 — Rated 10 out of 10 by P.A.A.J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mainly it works WITHOUT using my water faucet outside. Like the truck mounted idea plus the extra strength of your extraction equipment. The technicians works efficiently and keeps the customer informed.

Report a concern   June 30, 2017 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very friendly and very good job.


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