Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84017 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2017 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   July 7, 2017 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician was super nice - kudos to him. The tile cleaning was excellent.

Unfortunately when I booked my appointment & advised I had pet stains, no one mentioned it would (a) cost considerably more & (b) would make the stains more prominent. Imagine my dismay when I returned the following day (one day prior to my house being listed for sale) to find the pet stains worse than before treatment.

Furthermore, the carpet was very "crunchy" - not soft as advertised on KRLD. I had to stain treat and vacuum My newly cleaned carpet the night after spending over $400.

Finally, the solution the technician poured into my grass turned it yellow. Overall I'm extremely disappointed that the cleaning I paid for was overpriced & under-delivered my expectations.

Report a concern   July 7, 2017 — Rated 9 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How well the carpet looked and smelled after it was cleaned.

Report a concern   July 7, 2017 — Rated 10 out of 10 by E.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great, courteous and professional people. Cleaned up our carpet and looking great.

Report a concern   July 7, 2017 — Rated 7 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

$900 to clean three rooms is asinine; also, I saw after our service that the monthly promotion to clean three rooms included 100 sq ft of title cleaning which no one told us about. For $900, you'd think someone would've told us that.

Report a concern   July 7, 2017 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the tech was nice & helpful. the carpets & tile look amazing.

Report a concern   July 7, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a thourough job.

Report a concern   July 7, 2017 — Rated 10 out of 10 by Y.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was perfect, your employe was very enthusiastic and work ethic..he made sure that we are happy with the service before he leaves the house....we will definitely do it again!!

Report a concern   July 6, 2017 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks almost new!

Report a concern   July 6, 2017 — Rated 6 out of 10 by B.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpets were cleaned well but the price was $20 more than what was quoted over the phone and I don't really see why it would have been more.

Report a concern   July 6, 2017 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys did a great job, even removed candle wax!!

They were very helpful, professional, and courteous. I will definitely call again.

Report a concern   July 6, 2017 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional techs and good quality service..love not having residue on the carpets

Report a concern   July 6, 2017 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet never looked better

Report a concern   July 6, 2017 — Rated 8 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

A bit pricey, and the result was ok.

Report a concern   July 6, 2017 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were AWESOME ! Cleaned everything and then some !

Report a concern   July 6, 2017 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Honesty and great work guaranteed. You guys redid the work to our satisfaction as always. Great quality work.

Report a concern   July 6, 2017 — Rated 0 out of 10 by E.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Estimation and actual price was greatly different.

The technician was very polite and personable but he was very pushy to sale additional services and addi-ons.

Never again!

Report a concern   July 6, 2017 — Rated 10 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always on time and my carpet always looks great!

Report a concern   July 6, 2017 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and looks good after cleaning.

Report a concern   July 6, 2017 — Rated 8 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing the service was very good

Report a concern   July 6, 2017 — Rated 10 out of 10 by B.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything looks like brand new. All of the details about the process were explained very well.

Report a concern   July 6, 2017 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Aaron was very sweet and answered my questions. I will recommend and use your service again. Thank you and await the Hawaiian Falls tickets that you were promoting with this cleaning!

Report a concern   July 6, 2017 — Rated 10 out of 10 by I.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Appreciate the very detailed e-mail regarding the upcoming appointment. Everything is spelled out and very clear.
The technician was very knowledgeable and efficient. I appreciated his service.
I like your method of cleaning--no chemicals.
Results were very good.

Report a concern   July 6, 2017 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

J.L. was courtesy and very professional. He explained the product and what he was doing. He kept me informed after every room and also made suggestions. I highly recommend Zerorez!

Report a concern   July 5, 2017 — Rated 10 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous service. Easy to schedule. Prompt. Thorough cleaning. No chemicals.

Report a concern   July 5, 2017 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was informative and knowledgeable.

Report a concern   July 5, 2017 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent! Trevor did a great job, with a smile and a sweet disposition. He looked so nice in his clean uniform...give that kid a raise!

Report a concern   July 5, 2017 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything is fresh and clean when you leave and the technician was very helpful and pleasant.

Report a concern   July 5, 2017 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good contact with the customer to schedule the arrival of the tech. Once the tech arrives he explains the whole process and answers questions. Once he gets started cleaning he is very careful to get every spot and make sure the carpet looks good as new when he is finished.

Report a concern   July 5, 2017 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient and Professional


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