Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84016 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2017 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did an exceptional job on our VERY dirty carpet (thanks kids!) Technician was very eager to please and did not leave until I was thoroughly satisfied​. Two thumbs up.

Report a concern   July 11, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought the service was great. However, a few areas will need additional attention. I scheduled an appointment already.

All in all, I was satisfied with the cleaning.

I was kind of disappointed with the ability to remove stains. This may be an area
where improvement is required.

Report a concern   July 11, 2017 — Rated 9 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Josh (who is no longer with Zerorez was wonderful!!! The manager that ended up coming out to clean my carpet was very good. I do like the fact that they are true to their word and stand by what they say they are going to do.

Report a concern   July 11, 2017 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Garrett was really informative and helpful!

Report a concern   July 11, 2017 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is old. It still has some slight stains after the service, but the traffic wear is greatly reduced. The carpet feels much softer now.

Report a concern   July 11, 2017 — Rated 8 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have the techs wear shoe covers. Areas of the carpet that have seen more foot traffic, go over those areas more then once.

Report a concern   July 11, 2017 — Rated 8 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have a repeat customer discount.

Report a concern   July 11, 2017 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the technician as well as the service provided.

Report a concern   July 11, 2017 — Rated 10 out of 10 by L.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jaylen did a great job. Courteous, efficient, knowledgeable

Report a concern   July 11, 2017 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians.

Report a concern   July 11, 2017 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

devin was a hard working and honest person when asked questions

Report a concern   July 11, 2017 — Rated 9 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness. Throughness. Good job.

Report a concern   July 11, 2017 — Rated 6 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Have used Zerorez quite a few times over the last many years with great success. The last two times, my carpets haven't come as clean, visually.

I also had to have pet urine removed and the flashing didn't remove the smell.

Report a concern   July 10, 2017 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your people did a great job. We will call on you again for our carpet cleaning needs.

Report a concern   July 10, 2017 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product and professional services is unmatched. Our services tech, Tyler was prompt, courteous, knowledgeable and thorough. Great experience. Thanks Tyler 👍

Report a concern   July 10, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you! Always on time and no chemical smell 👍🏼👍🏼

Report a concern   July 10, 2017 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Both were great, highly recommend Aaron.

Report a concern   July 10, 2017 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

friendly staff, carpets look great.

Report a concern   July 10, 2017 — Rated 10 out of 10 by R.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was wonderful. The technician was on time and extremely nice and helpful. He did a fantastic job!!!

I have used Zerorez in the past and will continue to. I would recommend anyone looking for any of these services to use Zerorez. Quality, Service and Price is second to none

Report a concern   July 10, 2017 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My wife and I enjoyed the cleaning of our carpet and how easy it was.

Report a concern   July 10, 2017 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service provided is excellent and on time. The best technicians in the industry. The process leaves my rugs really clean as well.

Report a concern   July 10, 2017 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

VERYPROFESSIONAL
CARPETS LOOKED GREAT

Report a concern   July 10, 2017 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that zero Rez uses less chemicals to clean the carpets then other companies.

Report a concern   July 10, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Smells good, cleans well, and dries quickly.

Report a concern   July 10, 2017 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was in and out quickly

Report a concern   July 10, 2017 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin, the tech, was very thorough and made quick work of cleaning my three rooms. Darwin did not haggle me about unnecessary extra services, but did offer recommendations to consider. I appreciated his professionalism, cleaning performance and respect for my time. I felt I got a good value and I will request Darwin, when I reschedule future cleaning services.

Report a concern   July 9, 2017 — Rated 9 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap residue left behind.

Report a concern   July 9, 2017 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Edwin was very informative and helpful.
I appreciate his good work, especially knowing it was a Friday night. He stayed until the job was done. Thank you so much.

Report a concern   July 9, 2017 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used you for the past 3 years to maintain our carpets. Tech always does a good job. The only thing I didn't like this time around, he tried to up sell me product at $75 Gallon, claiming I would need 4 gallons for the master bedroom. They've done pet treatment before and I don't mind paying extra for it, but according to him with all the necessary gallons it was going to come up to about $500. I ended up paying $390 for 3 bedrooms, whereas the last 4 times I've used you I've paid $250. I understand the room was soiled but $400 for 3 bedrooms is insane, considering my kids bedroom has 2 beds and a toy area which occupy 80% of the room and the study area is roughly 11' x 6'. Will shop around next time before calling Zerorez.

Report a concern   July 9, 2017 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy scheduling. On time service. Technician was personable and efficient.


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