Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 29, 2018 — Rated 10 out of 10 by Joel Tovar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and affective, courteous technician

Report a concern   March 29, 2018 — Rated 9 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good prices, easy to schedule

Report a concern   March 29, 2018 — Rated 10 out of 10 by E.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great carpet cleaning at a good price.
Helpful technician!

Report a concern   March 29, 2018 — Rated 0 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First, you didn't clean my carpets.
Second, you tried to charge me $175 over quoted price.
Third, you called me to tell me you want to try and make things right and then you never called me back to follow through on anything.
Also during our first call you disclosed to me that your employee that came out to my home never even followed your standard protocol for cleaning.

So you folks TELL ME How you are going to make things right when you don't even return phone calls.

Report a concern   March 29, 2018 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks great, almost like new!

Report a concern   March 29, 2018 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the science of cleaning process! Great results on carpet and hard surface floors. I believe it's a little high $ for hard surface flooring.
Will call again in the future!
Thank you...

Report a concern   March 29, 2018 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who came to my home was polite and hard working.
He did a GREAT job. Will call for your services again. Thanks!

Report a concern   March 29, 2018 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   March 29, 2018 — Rated 10 out of 10 by Z.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

While dispatch was a bit of trouble to deal with, our tech (Desmond) was awesome. Carpets looked and felt like new after he was finished.

Report a concern   March 29, 2018 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nope everything was great.

Report a concern   March 29, 2018 — Rated 0 out of 10 by L.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They said the spots wouldn't come back and they already have.

Report a concern   March 29, 2018 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   March 28, 2018 — Rated 10 out of 10 by G.V.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional. Did a great job. Some of the high traffic areas did not come as clean as I anticipated, so I was a bit disappointed in that. I understand not using chemicals, but it does seem like some extra "soap" or similar pre-treatment and scrub may have done a better job.

Report a concern   March 28, 2018 — Rated 10 out of 10 by Michael Shiplett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication about arrivals and technicians were thorough knowledgeable and responsive to all questions

Report a concern   March 28, 2018 — Rated 10 out of 10 by Joseph Marchant Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and quality service at an affordable cost!

Report a concern   March 28, 2018 — Rated 10 out of 10 by Alicia Godfrey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous technicians and good cleaning services

Report a concern   March 28, 2018 — Rated 9 out of 10 by D.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is second request for comments what happened to the first one I filled out

Report a concern   March 28, 2018 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The reliability of the technique and quality of the result.

Report a concern   March 28, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a wonderful job and was a pleasure to work with.

Report a concern   March 28, 2018 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived on time. Tech was professional. Explained services.

Report a concern   March 28, 2018 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the workmen and their professionalism the most.

Report a concern   March 28, 2018 — Rated 10 out of 10 by I.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom was extremely friendly, full of good information on my carpets, efficient and did a get job cleaning.

Report a concern   March 28, 2018 — Rated 10 out of 10 by Tom Cunningham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The two associates who cleaned my carpets were very efficient, friendly and well informed. I would recommend your services to anyone.

Report a concern   March 28, 2018 — Rated 9 out of 10 by J.O.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were prompt to come back a second time for a few areas and it turned out great in all but one area.

Report a concern   March 28, 2018 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech had a great personality and did a great job!

Report a concern   March 28, 2018 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the no residue and no need to spend days airing out smells after you clean. I like no allergy worries.

Report a concern   March 28, 2018 — Rated 0 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet still have stains. Very poor job. Even more spot created from the technician's foot print. Also, in cleaning free floor, did not clean properly. Some tiles still did not get cleaned.

Report a concern   March 28, 2018 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was knowledgeable, friendly and informative. Great Service!

Report a concern   March 28, 2018 — Rated 8 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Tech was very professional and accommodating. No problem with him. He treated the hall from den to master bed room. Unfortunately there was a lingering pet oder still.

Report a concern   March 28, 2018 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service! Truck arrived on time and cleaning was done as requested. The cleaner worker diligently to remove the stains that we had identified in the carpet.


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