Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 23, 2018 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, dependable, and good price.

Report a concern   March 23, 2018 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly employees, fast service, and a good job!

Report a concern   March 23, 2018 — Rated 9 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All was good, however I have received my receipt for payment. I need that please

Report a concern   March 23, 2018 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   March 23, 2018 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s cleaned and safe! Also good service provided.

Report a concern   March 22, 2018 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Most of the reviews talk about the wonderful service but not about the quality of the carpet cleaning. Yes the service was wonderful. It was so nice to have someone with great knowledge who has been your employee for 25 years. Best of all however, is the appearance of our wool carpets, custom made in England. I spent some time researching carpet cleaning services. I did not want any damage to these carpets. I am so pleased with the results, specifically the colors which have been brought back to the same vibrant colors they were when new. So I would like to clearly note that the quality of the carpet cleaning is superior. Thank you so much.

Report a concern   March 22, 2018 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning is good because it stays clean much longer than with other carpet cleaning services. However, some stains are not thoroughly removed.

Report a concern   March 22, 2018 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am never disappointed!!! Great service, product, competitive price and I am always amazed at how wonderful my carpets look.

Report a concern   March 22, 2018 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I finally found the invoice receipt you sent.

Tom was my carpet cleaner. He did a fantastic job and was very friendly. I appreciated
his attention to details.

I've never used zerorez but I have heard them advertised for a long time.

Thanks for your service, I would recommend you to my friends.
Name removed

Report a concern   March 22, 2018 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Get spot out and drys fast

Report a concern   March 22, 2018 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job!! Carpet was cleaned very well and we enjoyed the gentleman who came out. He was very professional, explained the process thoroughly, and told us not to hesitate to ask questions if we had any. Super job!

Report a concern   March 22, 2018 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jonathan Sexton did a great job and is very knowledgeable about what he does. I would definitely recommend Zerorez.

Report a concern   March 22, 2018 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they used severu products on my carpet to get out all the stains. And the gentleman that cleaned my carpet was very nice and helped me move the couches and very helpful.

Report a concern   March 22, 2018 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very polite and professional. He kept me updated as he completed each room and showed me the results. We were very happy with our experience.

Report a concern   March 22, 2018 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice job, professional

Report a concern   March 22, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician I had was great. Very professional and easy to talk to.

I am happy with the cleaning, my only issue is the edge of the steps. As you don't use any chemicals, maybe your system can't get the edge. Several of mine have a darker edge due to a small dog that rubs on them. I can take a professional carpet wipe and get a lot of dirt off of the edge (which you can see because it's a lighter, commercial grade carpet) that the cleaning has not gotten the past two times.

Report a concern   March 22, 2018 — Rated 8 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Some of the areas where my pet had vomited are still visible.

Report a concern   March 22, 2018 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, from the first phone call to the follow up! Pet smell is gone and invisible, so my daughter gets to keep her Chihuahua! I am definitely recommending Zerorez to my friends and clients!

First name removed W.
Euless, TX

Report a concern   March 22, 2018 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your company is always on time and your technicians are friendly. My carpets look and feel amazing every single time.

Report a concern   March 22, 2018 — Rated 10 out of 10 by A.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and honest response time. Good representative. Good job!

Report a concern   March 22, 2018 — Rated 0 out of 10 by T.Z.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpets look basically exactly how they looked before and it looks like someone just lightly mopped for the tile/grout cleaning. This was definitely disappointing.

Report a concern   March 22, 2018 — Rated 10 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrence was gracious, competent, and thoroughly professional. He loves his work and people - a perfect combination! He was thorough and neat in his work. Torrance did a perfect job with a perfect product - Zerorez!

Name removed

Report a concern   March 22, 2018 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician did a fine job on our carpet. It came out better than expected.

Report a concern   March 22, 2018 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were excellent on spot cleaning and did a great job with all the rest.

Report a concern   March 22, 2018 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They had to come back for some missed blood spots and did so without hesitation and were pleasant and professional on the redo.

Report a concern   March 22, 2018 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were timely, did a good job, no added fees. Very satisfied.

Report a concern   March 22, 2018 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent results, friendly technician, efficient on the job.

Report a concern   March 22, 2018 — Rated 9 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Adarius the technician was very professional and courteous. We really enjoyed welcoming him into our home, and he did an excellent jobs. All technicians could benefit from learning to be as respectful as Adarius.

My only complaint is the lack of communication from Zerorez regarding the delay in Adarius's arrival. We were given a 2pm-4pm window for our appointment. As we neared 4pm and had heard nothing from Zerorez, I called the main office. This never should have happened this way.

Report a concern   March 22, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that came to my home was friendly, knowledgeable and efficient. I had a great experience and hope that when I need service again I can have the same tech.

Thanks for everything! Carpets look wonderful!

Report a concern   March 22, 2018 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This guy did a great job. Very happy with the service!


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