What our clients think of us!

Moving into a new home that is only 2 years old. I had heard that zerorez would restore carpets & bring back to life. Since they're bit very old, so I had high hopes. They are cleaner but traffic patterns remain & not "fluffy' like I had imagined. out was supposed to be dry in 4 hours. It was still wet at 9pm (cleaning was complete around 10am) Also, the house smelled nice before but now smells musty. I've never had carpets cleaned before so I don't have anything to compare to but just thought out would turn out nicer.

Floor look very clean and new.Thanks

There was a musty smell after work was completed. Took a long time to dry, even with fans on. Service was excellent and professional.

No harsh chemicals.

Based on my experience in February I was ready to call it quits with Zerorez. Technician Terrance came out this past Saturday to make things right and he totally exceeded my expectations. I will give Zerorez another chance based on my experience with Terrance. He is awesome and has the best customer service skills.

I’m still waiting on my promotional gift card from the February visit. It’s been about 6 weeks and still haven’t received it.

Name removed

How clean the carpets felt after they were cleaned

I was not given an accurate quote on the phone as the hallway was apparently left out. I was very surprised that a small hallway with no stains added $50 to the bill. Also, we moved all the items we could from the floor and after our technician left, I noticed two areas where we missed picking up small items ( a cd player and a backpack) and the tech did not bother to pick them up and move them. It looks like he just cleaned around it and these would have been very easy to pick up. it was dissappointing to me.

I had some difficulty getting the appointment, but Scotty did the service and he was terrific! Martin at your office was a big help in getting things straightened out about the appointment. They are the best!

Technician was very professional and thorough. Made appropriate recommendations for pet urine smell/stains in carpet. House was left smelling clean and fresh. Carpets dried quickly and never looked wet.

One room I was not happy with, I could tell exactly where the dirty spots still were

Make everything clear on the phone when giving appointment:
Say that moving furniture is an additional cost. Don't say can you help moving furniture.
Say Stairs cost is additional $60 min. specially when you have been made aware that it's a two storey house.
Say, careful when tile cleaning as it could be very slippery and should avoid walking in area until after it's dry.
Technician did a good job and was very professional. Don't put them in a negotiating situation, it distracts them from their main function.

You have always done an excellent job of cleaning the carpets. Service people always polite and knowledgeable. I won't use anyone else.

The technician was very nice. However, what I requested, the cost I was quoted and what we got were two completely different things. I told your phone coordinator we had a 9x11 rug that needed pet treatment. The tech said he only had a gallon of pet treatment and it was for spot treating. We could not (and did not use on the entire rug). He also determined our synthetic rug was natural because it did not have plastic on the backing???? Anyway, rug is better than it was but we paid over 2x's what we expected. Either the tech is supposed to up sell us, or your phone screeners don't know what they are talking about. This is the first time we have used you. I would hesitate to call again.

I was very pleased with the young man who came to clean the carpet. He was very personable and thorough. I think he deserves a raise. He was ahead of schedule as well. Made me very happy. That may have been the best that could have happened that weekend.

The customer service was outstanding. Charles was very professional and courteous. I would definitely use Zerorez for my carpet cleaning needs in the future.

Great job - first time using a professional cleaner... amazed by the results! Wow!

The products are really good and makes the house smell fresh and clean. The technician,Tyler England, is very likable and provided great customer service.

Jeff was VERY helpful and worked efficiently. We will definitely recommend him to our friends and family!!

They are very through and professional. I would never use anyone else

Great communication, tech arrived as promised and did a great job.

Our agent Walker was so helpful and friendly! He really made us feel like a VIP!!

Do a Great Job

No chemicals, courteous employees.

Great service & excellent quality

Service & products are excellent. Will always use & recommend your company!!!!

Professional associates come to your house and do a great job. They keep you informed of all of their actions and explain what they are doing.

My technician was very helpful and accommodating.

I love no chemicals and how thoroughly my carpets were cleaned. Couldn't be happier with the work Tom did!

I was told one price via phone and I was told also that I was receive a phone call proud to the technician showing up because I was at work and someone else was here to observe or be old enough so that the technician can perform his job also I was told that the technician was going to do a walk-through and contact me before he start that's supposed to which room I want it done I didn't receive a call as a customer at all until it was time to pay the technician stated that he did my entire house and it stated me $100 more then what I was told I'm very upset about it because I decided to use you guys service again and it turned out to be another worst experience so instead of granting me what was told by the salesman via phone I had to pay and wait till the next business day to speak to a manager about the situation not fair to me as a customer

Professional and effective