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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals and quick dry
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I’m on a budget and the cost to clean once there here is always double of what I was originally quoted because just the steam clean isn’t going to get it clean enough…
Friendly and professional
"Disappointing Experience with Zerorez
I've been a loyal Zerorez customer for years, drawn to their no-soap cleaning method. While my initial experiences were positive, my recent cleaning left me disappointed.
Despite light soiling, the high-traffic areas didn't clean up as expected. The technician's insistence on using a black light to highlight pet stains and the subsequent upsell felt unnecessary, especially since I also have a black light and found only a few minor stains in a seldom-used room.
When I reached out to customer service with my concerns, the representative seemed indifferent. While a re-cleaning is scheduled, the significant delay and lack of follow-up from a supervisor are frustrating.
I'm hesitant to recommend Zerorez based on this experience. Perhaps a bit of soap could have made a difference."
The guy that clean my floor was very nice and on time. Left my carpet super clean.
Too many extra charges on the $99, 3-room special. Not clean nearly as good as in the past.
Very satisfied with the service.
Tech did no pre spotting spots still there. I took my own spot cleaner and removed them.
I’ve used zeroes in the past and been very happy. Used them for duct cleaning and they were very good. I was very disappointed this time.
Service person arrived on time and did a good job. It was good that we didn't notice any chemical smell and I received no complain from our employees.
Tech was knowledgeable and well informed.
Mario was a great technician and explained everything clearly. I’m pleased with the results and my house smells clean and fresh.
Tech said all stains would be gone. Not only were stains still there afterwards but odor was not improved. He finished fast for the amount of carpet he cleaned, and upon inspection I noticed he didn't do a thorough job especially in corners, at edges, and at trouble spots.
Antonio was fantastic!! Great job, professional, courteous. We had severe pet smells that are completely gone! Carpets look beautiful!
I've used Zerorez in the past and had good results. After last weeks results, along with this weeks technician and owner comments (McKinney) I will never use Zerorez again. I have never experienced anything like what I went through today.
Carpet is clean. I knew where spots were and they are gone
We had a very good experience with this company. CJ was very helpful and did a great job.
Worker was efficient and wanting to please. Explained everything clearly. Easy to make appointment.
They do a great job on cleaning your carpet.
There are golden streaks on my carpet from the equipment as the streaks are staight. My pets care talented but not to urinate in straight lines. Also, there are two areas in the master where the equipment did not cover. The areas are approximately the size of two postcards together. It is possible that between the lighting and the liquid making the carpet darker, these areas were inadvertently missed. Lastly, I told Chris I had been unable to move the three chairs and couch by myself. He cleaned around them leaving a chair bottom sized dirty area in the high trafficked area of one of the chairs. I would like for the previous technician, Joe, to come back to correct these at no cost to me. He did a fantastic job with much more experience. T his credit, Chris was a very nice and professional technician who I believe tried very hard. He just needs more experience.
Professional, quick and clean.
I guess the technique of Zerorez doesn't work well on our particular carpet and rug. It has been cleaned twice and doesn't look much different. The technician told me that high traffic areas and the embedded dirt on entrance rug does not usually come out. I wish I would have know that prior to scheduling. The man that came out to give us a quote didn't mention that anything would be a tough clean. Customer service was wonderful.
I think everything went well on the cleaning. My only issue is the guy that came out initially quoted me one price; yet my bill states a doubled price.
Julian did a great job. He was both professional and personable while in our home.
He explained everything well and answered my questions clearly. He is a tribute to your company. I would be glad to see him the next time we schedule with Zerorez. Thank you.
Jessie was great! He communicated the time he would arrive and did an amazing job on our carpet!
The guys was professional and genuine and did a good job
The rep was very nice. He also called and let me know he was on his way.
Excellent job. He got the carpet cleaned in a timely manner.
Quick and Easy Experience. The technician came in and looked at the area to be cleaned. Then he explained what he would be doing and started the job. 30 minutes later he was done and packing up! He did a great job and I would highly recommend this company to my friends and family.