Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Donna Cowell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, Kind and professional.

The Cowell's

Report a concern   October 30, 2024 — Rated 3 out of 10 by D.U. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Spots in family room carpet are still noticeable. Had your company clean my carpets about 18 months ago. Did a much better job then.

Report a concern   October 30, 2024 — Rated 6 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I spent $500 and even had a reserve and can still smell pet urine in the few small spots that were marked.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Rickey Jeter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service is great and the product seems to hold up and it looks great.

Report a concern   October 30, 2024 — Rated 8 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

First visit tile cleaning did not get tile clean close to cabinets, walls, island. Large equipment did not allow cleaning close to and under cabinet overhang. Reclean visit, the tech brought smaller equipment and also hand/brush cleaned the dirty areas next to the walls/cabinets. Recommend incorporating that step into the first trip so there is no need for a reclean visit.

Report a concern   October 30, 2024 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and professional work by Evan- great outcome- clean tile and carpets!

Report a concern   October 30, 2024 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fresh smell after the carpet has been cleaned.
Your technicians are friendly and know what they are doing.

Report a concern   October 30, 2024 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely arrival, quick work, as well as courteous and knowledgeable associate

Report a concern   October 29, 2024 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The personnel are always capable and knowledgeable about the products. In addition, they seem to be long-term employees and are proud of the company.

Report a concern   October 28, 2024 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The care of your technician for my flooring areas was exceptional. Your product is superb. The drying time was excellent.

Report a concern   October 28, 2024 — Rated 10 out of 10 by Brittany Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very thankful for having the carpets cleaned before welcoming a new baby home. We decided to do the deep clean option to really get into the fibers.

Report a concern   October 28, 2024 — Rated 6 out of 10 by L.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There is still residue on my carpet, even after a a second visit to rinse it happened. I have had residue before, but it always came off when you sent another tech to rinse it. This time it is still there. Very, very disappointed.

Report a concern   October 28, 2024 — Rated 10 out of 10 by Dianne Finer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My white rugs look beautiful! They dried so quickly and are still so soft. My tech Bobby was so professional (he saw small spots I didn’t even see) and yes he got them out. I will never use any other company. Thank you.
Dianne F

Report a concern   October 28, 2024 — Rated 10 out of 10 by Florence Regan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dee was wonderful !!!

Report a concern   October 28, 2024 — Rated 8 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Make sure that the agents placing the appointment are more accurate with inputting the information provided by the customer. I gave my email address but never received the confirmation email for the appointment and later called back and spoke with a different agent to change the date and when asked about the confirmation email she said I would get it but I never did. So when I paid Will after finishing my carpet and I asked for a receipt he waited for me to receive the email which never came. He had to call the office and have someone call me back. I told Fernando the email address should have been .net not .com

Report a concern   October 27, 2024 — Rated 5 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have used Zerorez for years. We have never had a lingering scent in the home. We are scent free, due to migraines. I've been sick all weekend due to the citrus scent that was used. Please warn your customers of changes in your product and that scents are used.

Report a concern   October 27, 2024 — Rated 10 out of 10 by Linda Friedman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a grreat job carpets look great no problems

Report a concern   October 27, 2024 — Rated 10 out of 10 by Amber Jellison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was Great! Carpets look like new!

Report a concern   October 27, 2024 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. The technician Joel was very knowledgeable and helpful. Highly recommended!

Report a concern   October 27, 2024 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, professional service. The price is good as well. I have no complaints.

Report a concern   October 27, 2024 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job!

Report a concern   October 27, 2024 — Rated 10 out of 10 by Stephen Waller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service.

Report a concern   October 27, 2024 — Rated 10 out of 10 by Ashley Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free and all technicians are friendly and very professional

Report a concern   October 27, 2024 — Rated 10 out of 10 by Diana Koutinas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I don’t know anything about carpet cleaning, your tech was very helpful!

Report a concern   October 26, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that they were able to come the day after I called . They were on time and helpful and courteous. I feel the price was reasonable.

Report a concern   October 26, 2024 — Rated 10 out of 10 by Jodi Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looked brand. Ew. Thank you Zerorez

Report a concern   October 26, 2024 — Rated 10 out of 10 by Donna Hale Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my first time to use Zerorez. THe technician was courteous and arrived on time.

Report a concern   October 26, 2024 — Rated 1 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Extremely expensive. Had to clean a cat pee spot and it was quoted at 500$ plus with no guarantee. I could have had someone replace the carpet close to that price

Report a concern   October 26, 2024 — Rated 10 out of 10 by Alexandria Lacy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

After trying several companies over the years for pet stain removal, we finally found success with Zerorez. They conducted a thorough assessment of our carpet, provided a detailed treatment plan, and executed it flawlessly. Our carpets now look brand new!

Report a concern   October 25, 2024 — Rated 7 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

A bit pricey but very happy with service overall.


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