Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 10, 2024 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan did a great job leaving my carpet very clean.

Report a concern   November 10, 2024 — Rated 10 out of 10 by D.A.P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Responsible dependable professional

Report a concern   November 10, 2024 — Rated 10 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is truly cleaned and looks new. The technicians are always very friendly.

Report a concern   November 10, 2024 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and service! I like that you are fast, carpet smells good and not as wet. Out tech was great!

Report a concern   November 9, 2024 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   November 9, 2024 — Rated 10 out of 10 by E.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The efficiency of your service

Report a concern   November 9, 2024 — Rated 1 out of 10 by G.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have used this company for years but this was the first time I was asked for a tip!

Report a concern   November 8, 2024 — Rated 0 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Check my Google review! Would not recommend!

Report a concern   November 8, 2024 — Rated 10 out of 10 by Karen Cacopardo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are always knowledgeable and offer excellent advice. The gentleman who cleaned my carpets today took his time and provided excellent service. He did not rush through the job.

Report a concern   November 8, 2024 — Rated 10 out of 10 by Maria Wadia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert did the service, and he was amazing. He took the time to explain the process and answer all of our questions. He did an amazing jo!

Report a concern   November 8, 2024 — Rated 5 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This technician was late. And when I say late, I don’t mean he came 30 minutes within his allotted window, I mean, he was LATE. He showed up about 30 minutes AFTER his allotted time and then it seemed like he rushed thru the service. We had to leave another family member at our house since we had other appointments by the time he showed up, so we were not able to properly discuss what we wanted or needed. It was a quick phone call from him letting us know what he was going to do & charge us for, not asking us any real questions about our carpets. This is the first time we have used Zero Rez and not been happy with the service tech. The carpets are fine but in the past, because of the service tech’s attention to detail and willingness to talk with us about issues they noticed or that we noticed, we were much more satisfied with the results.

Report a concern   November 8, 2024 — Rated 10 out of 10 by Nancy Cable Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service again! On time and did a thorough job of cleaning my carpets.

Report a concern   November 8, 2024 — Rated 10 out of 10 by P.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were on time and completed the work in a timely manner. The technician was polite and informative. I would use them again!

Report a concern   November 7, 2024 — Rated 10 out of 10 by Michelle Key Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ceasar was fantastic! I will ask for him again.

Report a concern   November 7, 2024 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were prompt, polite and cleaned up when they were done

Report a concern   November 7, 2024 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free

Report a concern   November 7, 2024 — Rated 10 out of 10 by Kathy Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was great!! Fast, courteous, highly recommend him! Carpet looks good no complaints. Will use again!

Report a concern   November 7, 2024 — Rated 0 out of 10 by S.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Bate and switch on pricing.

Report a concern   November 7, 2024 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, knowledgeable people
Can always depend on a good job being done

Report a concern   November 7, 2024 — Rated 10 out of 10 by Savannah Moncrief Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service!

Report a concern   November 7, 2024 — Rated 5 out of 10 by R.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Zerorez disappointed me by sending a person who is disrespectful of clients.
This guy "Bluetooth" vulgar rap music through the service vehicle stereo. It was loud enough for people 4 to 5 house down to clearly here.
He didn't bring corner protection guards for the hallway. I can see where the corrugated hose scraped paint off.
There's a couple other things, overall it wasn't a good experience.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Melissa Alcott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harmful chemicals for the pets and kids. Our Service guy was nice and on time. He called before he came about 30 mins out and that was great.

Report a concern   November 6, 2024 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a very good job
Carpet was very clean and did not take long to dry.

Report a concern   November 6, 2024 — Rated 10 out of 10 by Eileen Webb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was very professional, courteous, and got the job done quickly and efficiently!

Report a concern   November 6, 2024 — Rated 10 out of 10 by John Nickolas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   November 6, 2024 — Rated 3 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ridiculous pricing determined onsite to clean my upholstered bed’s headboard & footboard. Also, found it ironic that the cleaner didn’t wear shoe covers. He said it was forbidden by the company after I offered to give him a pair. Just overall underwhelmed with the services provided.

Report a concern   November 6, 2024 — Rated 10 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for having great employees!

Report a concern   November 6, 2024 — Rated 10 out of 10 by Saundra Ray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Promptness and your water based concept. George was the bomb.com. I am very pleased with the service. Thank you Zerorez!

Report a concern   November 6, 2024 — Rated 0 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the cleaning process is not as expected. nothing moved not even very light chairs. the carpet was badly cleaned. and left soaking wet in one spot that they would only finish if I purchased an additional very expensive service. would not recommend or use them again

Report a concern   November 6, 2024 — Rated 7 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Drop your price


Privacy Policy