Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 3, 2024 — Rated 10 out of 10 by Dan Paya Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great, reasonable and the technician was super nice

Report a concern   November 3, 2024 — Rated 0 out of 10 by K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I requested pet soil removal but you can still see stains with the black light. Also there was a tremendous overspray on my leather sectional and my bookcase. The overspray on the sectional on one corner was clear on the top.

Report a concern   November 3, 2024 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service!!

Report a concern   November 3, 2024 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. People are always very nice. Carpet looks new every time.

Report a concern   November 2, 2024 — Rated 0 out of 10 by C.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The written bid was never given to our service provider.
He showed up and no pre knowledge of cleaning inventory other than “rugs and some upholstered furniture.”
When we described, during the bid process, that we had hide rugs, whoever bid the work, did not say that you don’t clean hides.
Had we known that we might have gone a different direction since three of the rugs are hide. Seems a bit untruthful to gain our business.
So on the day of the cleaning, that couldnt be cleaned.
We also couldn’t get one of our chairs cleaned because it was natural fibers containing linen. No one ever asked us about the fabric or said that linen couldn’t be cleaned sueinf Th bid process.
It’s odd that you put a service provider in a position of asking for a tip.
He was very nice, but clearly your communications during the bidding process all of the way through to providing an accurate understanding of what needs to be cleaned to the service provider needs work.
Thank you, First name removed

Report a concern   November 2, 2024 — Rated 5 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Delayed twice & unable to adjust pricing from recent text message & additional service fees

Report a concern   November 2, 2024 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean couch

Report a concern   November 2, 2024 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very satisfied.

Report a concern   November 2, 2024 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very informative and thorough. I like the fact that everything that was used is pet and child friendly as well.

Report a concern   November 2, 2024 — Rated 10 out of 10 by Susan Conn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!
Thank you

Report a concern   November 2, 2024 — Rated 10 out of 10 by Secola Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best carpet cleaning service

Report a concern   November 2, 2024 — Rated 10 out of 10 by Brittany Hogan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our cleaner was timely, friendly and did a great job cleaning our couch and rug. Would highly recommend him and this business.

Report a concern   November 1, 2024 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was fantastic and will definitely repeat when we need carpet clearing again!

Report a concern   November 1, 2024 — Rated 10 out of 10 by M.T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did an INCREDIBLE job on our couches, which were horrific thanks to our four dogs and many, many fosters. We will definitely use them again in the future.

Report a concern   November 1, 2024 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and efficient! Pleasant delivertyguys!

Report a concern   November 1, 2024 — Rated 9 out of 10 by John Dunnery Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling, great pre job communication, on time with efficient, good result.

Report a concern   November 1, 2024 — Rated 10 out of 10 by Dian Price Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff and no residue in cleaning carpet and furniture

Report a concern   October 31, 2024 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Tech, Mario, was personable and professional. He got right to work and did a great job.

Report a concern   October 31, 2024 — Rated 10 out of 10 by Amy Scholz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the second time we have used them. Both times were amazing, very punctual, he listened to me and took care of the problem areas. Per stains and Smell eliminated. Absolutely will use them again.

Report a concern   October 31, 2024 — Rated 10 out of 10 by Gena Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job cleaning old carpet and our kitchen tile!! Looks like new!

Report a concern   October 31, 2024 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always leave my carpet looking and smelling clean. No sticky residue or chemical smells ever!

Report a concern   October 31, 2024 — Rated 0 out of 10 by S.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have had zero rez come out 2 times over the last 21 days. Was told different things by different technicians. I called to get clarity and the people on the phone were awful. Carpets still have pet smell. They were not that bad to begin with. Do I schedule again

Report a concern   October 31, 2024 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar was prompt and worked hard to get the coffee smell from a spill out of our couch. He was very friendly and told me exactly what the did to solve the problem. The results of his work were excellent!

Report a concern   October 31, 2024 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and reliable. Carpet cleaning was well done. Excellent service.

Report a concern   October 31, 2024 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical smell and friendly staff

Report a concern   October 31, 2024 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Arrived on time.

Report a concern   October 31, 2024 — Rated 9 out of 10 by Nancy Shipp Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s always so clean

Report a concern   October 31, 2024 — Rated 1 out of 10 by K.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our floors were wet many hours after the person left. Our stairs were soaking wet and took about 24 hours to dry. There were still some stains left when I rubbed them with some floor cleaner they came out easily so those were not addressed.

Report a concern   October 31, 2024 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was given excuses about why grout & tile in a brand new house could not be cleaned

Report a concern   October 30, 2024 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue


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